We were prepared to buy a newer car, and decided to come to Ed Martin because of positive feedback we read onlineWe did not receive the service we expected/deservedIt started out nice, Eric was seemingly helpful and the transaction was smoothWe purchased a Buick Regal and I had asked a few questions about the car's timing chain, and they assured me there were no issuesA few days go by after our purchase, and the Regal begins to make a grinding noiseWe immediately called and took it back in and I talked with Carol about a possible timing chain issueShe explained it would throw all kinds of engine codes if it was the timing chainThey gave us a rental for a few days and "fixed" the issueA few days later we hear it againI drive it all the way back to Carmel and remain extremely patient with them, and explain to Carol and Brett at this point that we have spent a nice chunk of money on this Buick, and would like for them to look at the timing chainAnd this is when my experience turned from bad to worseI again explained that I thought it was the timing chainCarol begins to get a little of an attitude with me and explains that they will not just look at the timing chain without codes popping upShe said they would keep the car but they are short on rentals, so they would need the rental back the next dayI explained to them that the proper service of this vehicle should not be based on how quickly they need the rental backThey kept the car for a week, but wanted the rental back within hours so we were down a car for a weekWe got the Buick back and they explained there was nothing wrongWe heard it within minutes, and again on a cold start about to hours laterThis is not the business I do with my customers and we were expecting an extraordinary experience, and we received unbelievably bad serviceI do not wish this kind of headache on anyone, and I hope this review is helpful for those wanting to know a little more about this dealership
We were prepared to buy a newer car, and decided to come to Ed Martin because of positive feedback we read online. We did not receive the service we expected/deserved. It started out nice, Eric was seemingly helpful and the transaction was smooth. We purchased a Buick Regal and I had asked a few questions about the car's timing chain, and they assured me there were no issues. A few days go by after our purchase, and the Regal begins to make a grinding noise. We immediately called and took it back in and I talked with Carol about a possible timing chain issue. She explained it would throw all kinds of engine codes if it was the timing chain. They gave us a rental for a few days and "fixed" the issue. A few days later we hear it again. I drive it all the way back to Carmel and remain extremely patient with them, and explain to Carol and Brett at this point that we have spent a nice chunk of money on this Buick, and would like for them to look at the timing chain. And this is when my experience turned from bad to worse. I again explained that I thought it was the timing chain. Carol begins to get a little of an attitude with me and explains that they will not just look at the timing chain without codes popping up. She said they would keep the car but they are short on rentals, so they would need the rental back the next day. I explained to them that the proper service of this vehicle should not be based on how quickly they need the rental back. They kept the car for a week, but wanted the rental back within 24 hours so we were down a car for a week. We got the Buick back and they explained there was nothing wrong. We heard it within 30 minutes, and again on a cold start about 4 to 5 hours later. This is not the business I do with my customers and we were expecting an extraordinary experience, and we received unbelievably bad service. I do not wish this kind of headache on anyone, and I hope this review is helpful for those wanting to know a little more about this dealership.
We were prepared to buy a newer car, and decided to come to Ed Martin because of positive feedback we read onlineWe did not receive the service we expected/deservedIt started out nice, Eric was seemingly helpful and the transaction was smoothWe purchased a Buick Regal and I had asked a few questions about the car's timing chain, and they assured me there were no issuesA few days go by after our purchase, and the Regal begins to make a grinding noiseWe immediately called and took it back in and I talked with Carol about a possible timing chain issueShe explained it would throw all kinds of engine codes if it was the timing chainThey gave us a rental for a few days and "fixed" the issueA few days later we hear it againI drive it all the way back to Carmel and remain extremely patient with them, and explain to Carol and Brett at this point that we have spent a nice chunk of money on this Buick, and would like for them to look at the timing chainAnd this is when my experience turned from bad to worseI again explained that I thought it was the timing chainCarol begins to get a little of an attitude with me and explains that they will not just look at the timing chain without codes popping upShe said they would keep the car but they are short on rentals, so they would need the rental back the next dayI explained to them that the proper service of this vehicle should not be based on how quickly they need the rental backThey kept the car for a week, but wanted the rental back within hours so we were down a car for a weekWe got the Buick back and they explained there was nothing wrongWe heard it within minutes, and again on a cold start about to hours laterThis is not the business I do with my customers and we were expecting an extraordinary experience, and we received unbelievably bad serviceI do not wish this kind of headache on anyone, and I hope this review is helpful for those wanting to know a little more about this dealership
We were prepared to buy a newer car, and decided to come to Ed Martin because of positive feedback we read online. We did not receive the service we expected/deserved. It started out nice, Eric was seemingly helpful and the transaction was smooth. We purchased a Buick Regal and I had asked a few questions about the car's timing chain, and they assured me there were no issues. A few days go by after our purchase, and the Regal begins to make a grinding noise. We immediately called and took it back in and I talked with Carol about a possible timing chain issue. She explained it would throw all kinds of engine codes if it was the timing chain. They gave us a rental for a few days and "fixed" the issue. A few days later we hear it again. I drive it all the way back to Carmel and remain extremely patient with them, and explain to Carol and Brett at this point that we have spent a nice chunk of money on this Buick, and would like for them to look at the timing chain. And this is when my experience turned from bad to worse. I again explained that I thought it was the timing chain. Carol begins to get a little of an attitude with me and explains that they will not just look at the timing chain without codes popping up. She said they would keep the car but they are short on rentals, so they would need the rental back the next day. I explained to them that the proper service of this vehicle should not be based on how quickly they need the rental back. They kept the car for a week, but wanted the rental back within 24 hours so we were down a car for a week. We got the Buick back and they explained there was nothing wrong. We heard it within 30 minutes, and again on a cold start about 4 to 5 hours later. This is not the business I do with my customers and we were expecting an extraordinary experience, and we received unbelievably bad service. I do not wish this kind of headache on anyone, and I hope this review is helpful for those wanting to know a little more about this dealership.