In September 2014, days after buying and picking up our 3rd car from Ed Martin Nissan in slightly less than months a problem developed Salesman *** was contacted immediately and he assured us that Ed Martin would take care of our problem and they always stand behind the cars they sell Ed Martin Nissan corrected the problem and service manager ** assured us that lossing quarts of oil was a "minor issue" and everything was taken care of and to expect no further problems Less than a month later the "minor issue" turned into a major problem Salesman *** apologized and assured us that Ed Martin would take care of us and we were "his customers" as we had bought three cars from him in less than months It took nearly weeks to repair our vehicle with a bill of more than $3,and salesman *** always stood by his promise to "take car of us" during our face to face meetings, our texts and our e-mails *** also told us used car sales manager *** and general manager *** were involved and working hard to take care of us
Unfortunately taking care of us, met going without a safe and reliable car for more than of the days we owned it along requiring us to trade for a different vehicle never receiving the $3,reimbursement that the Ed Martin Nissan leadership promised for more than days
If honesty and integrity is something you value, stay away from the used car building at Ed Martin Nissan on Shadeland Road
In regard to the response from Mr*** on this complaintI did in fact contact Nissan on his behalf and asked for any assistance they could provideNissan considered the complaint and determined that the issue Mr*** has is a item with the Sentra, there is no functional problem with the Sentra, the Sentra is operating in a and safe manner, and therefore, would not consider any further actionThough many of the items mentioned I feel are not accurate representations of what happened here at the dealership, there is nothing further that can be done for Mr*** other than trading his vehicle for something elseThis option was offered and Mr*** declined
Thanks again,
Todd ***, General Manager
Ed Martin automotive
317-822-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-size: 11.0pt;">I have been in contact with [redacted] regarding her vehicle. When she returns from a
scheduled trip, she will get her vehicle to us, and we will repair the scratches to the best of our ability. She is in agreement with this.
Thank you for your assistance.
[redacted]
General Manager
Ed Martin Automotive
In response to the complaint from Mr. [redacted], at this point his issue with a rattle is a problem between him and Nissan USA. Ed Martin has gone above and beyond to help Mr. [redacted], to the...
extent of buying and putting him into 4 separate new vehicles, free accessories and tint, all at no charge to Mr. [redacted] and, with no admission of any wrong doing, just some simple communication to which Mr. [redacted] has agreed on at least 2 occasions with 2 separate managers here at the store.
I will be happy to contact Nissan on his behalf of Mr. [redacted] though Ed Martin Nissan has no stake or influence on how Nissan handles his complaint.
Todd [redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been put into this situation bythe dealership and I expect them to get me out of it. They were braveenough to sell me in the first place a car that was damaged and that I wasnot notified of it until after signing the contract. They well had the intentionto sell me the car in those conditions and could have avoided all theheadaches, time wasting, and inconveniences they have caused my family andme. I have given them three opportunities to fix the issue and they havenot taken responsibility. All I have received from them has been faultycars. Not once have I been offered a different solution by them as theyhave always stuck to the solution of putting me into a newer and same car.I have put all my trust in them from the beginning and that they will dothings right for me, but they have always failed to do so. The differentcars and all other accessories were given to me because they messed up andbecause I did not give Ed Martin Nissan a good score on their Survey and Ifiled a consumer complaint with the Attorney General's Office. It wasafter then that I received help from them. The help was not given to mebecause I went and talked to Mr. [redacted] and because they care about me.He told me that he did not care about my purchase and that he cared forthe people that I was going to recommend. How can I recommend them to myfamily and friends when they treated me unfairly and poorly? Now they havelost many customers and all because they wanted to sell one car. They havevery unethical business practices and are very unprofessional. I advisedthe sales person and sales manager from the beginning that I wanted to buythose. The tinting of the windows, again, was a way to try to remedy theissue. I asked them to add it to the loan and the finance manager neveradded to the contract because they all new that the car had damages on thepaint and which they were hiding from me to sell me the car. I could havewell gone to another dealership to make my purchase if they would have hadthe attention and good intention to tell me about the situation. I reallydid not appreciate that and I am really upset about it. They could haveprevented this all and now I am stuck paying for a defective and noisycar. They have abused of my trust and I want them to be responsible fortheir wrong doing. I have tried multiple times to resolve thissituation with them in person and they have taken me as a joke and havenot treated me as a customer. The first car I purchased did not have thisissue and not all thecars have it as the sales person has one and I also have a friend that ownsone and they have not had the issue I am having. How is itpossible that, according to Nissan USA and the technicians at EdMartin Nissan, these cars were designed to make this horrible rattlingnoise and not all of them make it? Ed Martin Nissan should be heldaccountable for their wrong doings. I am not satisfied with Mr. [redacted]response. I want him to get me out of this car immediately and return mymoney. I will not be paying for a faulty and defective vehicle. I do notwant to have anything to do with Ed Martin Nissan and Nissan USA. Theywere the ones that put me into this situation and I want them to get meout of it. I will contact Mark [redacted], President of Ed Martin Automotive Group,and Larry [redacted], Sales Executive, to let them know about my experience with EdMartin Nissan. They need to know how badly they have treated me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My accusations are pure and true facts and do not misinterpret any of the happened and they indeed took place as I have mentioned several times. How can a loud rattling noise be "a normal item" with any brand new car? As I have said multiple times, the first car I purchased did not have this issue and as a result of the dealership not being honest to me I am stuck with this third car that has this issue.I would like for Todd [redacted] to give me a list of options that he has to resolve this problem with me. They got me into this Lemon car. Now I expect them to get me out of it. This car has less than 5,000 miles and I am not willing to lose $4,000.00 to trade it for a used car. I want another car that costs what I originally paid for the first car that I purchased. I am not losing a penny on this car. Sales Manager Matt [redacted] promised me to help me out if Nissan USA did not have an option for me. I went through Nissan and spent two months battling with them for them to tell me that the car was designed to make this loud rattling noise. When I call the Sale Manager back with Nissan's response to my claim he states that all he can do for me is to trade me out of the car for what the current value is, which is $4,000.00 less than what I originally paid for this car. How is he helping me when I could well go to another dealership have the same response? I need for them to get me into the car, with no issues or damages, that I should have gotten in the first place. That is all I have been asking for these past four months. Nothing less, nothing more.
Regards,
Ray [redacted]
In September 2014, days after buying and picking up our 3rd car from Ed Martin Nissan in slightly less than months a problem developed Salesman *** was contacted immediately and he assured us that Ed Martin would take care of our problem and they always stand behind the cars they sell Ed Martin Nissan corrected the problem and service manager ** assured us that lossing quarts of oil was a "minor issue" and everything was taken care of and to expect no further problems Less than a month later the "minor issue" turned into a major problem Salesman *** apologized and assured us that Ed Martin would take care of us and we were "his customers" as we had bought three cars from him in less than months It took nearly weeks to repair our vehicle with a bill of more than $3,and salesman *** always stood by his promise to "take car of us" during our face to face meetings, our texts and our e-mails *** also told us used car sales manager *** and general manager *** were involved and working hard to take care of us
Unfortunately taking care of us, met going without a safe and reliable car for more than of the days we owned it along requiring us to trade for a different vehicle never receiving the $3,reimbursement that the Ed Martin Nissan leadership promised for more than days
If honesty and integrity is something you value, stay away from the used car building at Ed Martin Nissan on Shadeland Road
In regard to the response from Mr*** on this complaintI did in fact contact Nissan on his behalf and asked for any assistance they could provideNissan considered the complaint and determined that the issue Mr*** has is a item with the Sentra, there is no functional problem with the Sentra, the Sentra is operating in a and safe manner, and therefore, would not consider any further actionThough many of the items mentioned I feel are not accurate representations of what happened here at the dealership, there is nothing further that can be done for Mr*** other than trading his vehicle for something elseThis option was offered and Mr*** declined
Thanks again,
Todd ***, General Manager
Ed Martin automotive
317-822-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-size: 11.0pt;">I have been in contact with [redacted] regarding her vehicle. When she returns from a
scheduled trip, she will get her vehicle to us, and we will repair the scratches to the best of our ability. She is in agreement with this.
Thank you for your assistance.
[redacted]
General Manager
Ed Martin Automotive
In response to the complaint from Mr. [redacted], at this point his issue with a rattle is a problem between him and Nissan USA. Ed Martin has gone above and beyond to help Mr. [redacted], to the...
extent of buying and putting him into 4 separate new vehicles, free accessories and tint, all at no charge to Mr. [redacted] and, with no admission of any wrong doing, just some simple communication to which Mr. [redacted] has agreed on at least 2 occasions with 2 separate managers here at the store.
I will be happy to contact Nissan on his behalf of Mr. [redacted] though Ed Martin Nissan has no stake or influence on how Nissan handles his complaint.
Todd [redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been put into this situation bythe dealership and I expect them to get me out of it. They were braveenough to sell me in the first place a car that was damaged and that I wasnot notified of it until after signing the contract. They well had the intentionto sell me the car in those conditions and could have avoided all theheadaches, time wasting, and inconveniences they have caused my family andme. I have given them three opportunities to fix the issue and they havenot taken responsibility. All I have received from them has been faultycars. Not once have I been offered a different solution by them as theyhave always stuck to the solution of putting me into a newer and same car.I have put all my trust in them from the beginning and that they will dothings right for me, but they have always failed to do so. The differentcars and all other accessories were given to me because they messed up andbecause I did not give Ed Martin Nissan a good score on their Survey and Ifiled a consumer complaint with the Attorney General's Office. It wasafter then that I received help from them. The help was not given to mebecause I went and talked to Mr. [redacted] and because they care about me.He told me that he did not care about my purchase and that he cared forthe people that I was going to recommend. How can I recommend them to myfamily and friends when they treated me unfairly and poorly? Now they havelost many customers and all because they wanted to sell one car. They havevery unethical business practices and are very unprofessional. I advisedthe sales person and sales manager from the beginning that I wanted to buythose. The tinting of the windows, again, was a way to try to remedy theissue. I asked them to add it to the loan and the finance manager neveradded to the contract because they all new that the car had damages on thepaint and which they were hiding from me to sell me the car. I could havewell gone to another dealership to make my purchase if they would have hadthe attention and good intention to tell me about the situation. I reallydid not appreciate that and I am really upset about it. They could haveprevented this all and now I am stuck paying for a defective and noisycar. They have abused of my trust and I want them to be responsible fortheir wrong doing. I have tried multiple times to resolve thissituation with them in person and they have taken me as a joke and havenot treated me as a customer. The first car I purchased did not have thisissue and not all thecars have it as the sales person has one and I also have a friend that ownsone and they have not had the issue I am having. How is itpossible that, according to Nissan USA and the technicians at EdMartin Nissan, these cars were designed to make this horrible rattlingnoise and not all of them make it? Ed Martin Nissan should be heldaccountable for their wrong doings. I am not satisfied with Mr. [redacted]response. I want him to get me out of this car immediately and return mymoney. I will not be paying for a faulty and defective vehicle. I do notwant to have anything to do with Ed Martin Nissan and Nissan USA. Theywere the ones that put me into this situation and I want them to get meout of it. I will contact Mark [redacted], President of Ed Martin Automotive Group,and Larry [redacted], Sales Executive, to let them know about my experience with EdMartin Nissan. They need to know how badly they have treated me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My accusations are pure and true facts and do not misinterpret any of the happened and they indeed took place as I have mentioned several times. How can a loud rattling noise be "a normal item" with any brand new car? As I have said multiple times, the first car I purchased did not have this issue and as a result of the dealership not being honest to me I am stuck with this third car that has this issue.I would like for Todd [redacted] to give me a list of options that he has to resolve this problem with me. They got me into this Lemon car. Now I expect them to get me out of it. This car has less than 5,000 miles and I am not willing to lose $4,000.00 to trade it for a used car. I want another car that costs what I originally paid for the first car that I purchased. I am not losing a penny on this car. Sales Manager Matt [redacted] promised me to help me out if Nissan USA did not have an option for me. I went through Nissan and spent two months battling with them for them to tell me that the car was designed to make this loud rattling noise. When I call the Sale Manager back with Nissan's response to my claim he states that all he can do for me is to trade me out of the car for what the current value is, which is $4,000.00 less than what I originally paid for this car. How is he helping me when I could well go to another dealership have the same response? I need for them to get me into the car, with no issues or damages, that I should have gotten in the first place. That is all I have been asking for these past four months. Nothing less, nothing more.
Regards,
Ray [redacted]