In response to the complaint from Mr***, at this point his issue with a rattle is a problem between him and Nissan USAEd Martin has gone above and beyond to help Mr***, to the extent of buying and putting him into separate new vehicles, free accessories and tint, all at no charge to Mr [redacted] and, with no admission of any wrong doing, just some simple communication to which Mr [redacted] has agreed on at least occasions with separate managers here at the store I will be happy to contact Nissan on his behalf of Mr [redacted] though Ed Martin Nissan has no stake or influence on how Nissan handles his complaint Todd [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been put into this situation bythe dealership and I expect them to get me out of itThey were braveenough to sell me in the first place a car that was damaged and that I wasnot notified of it until after signing the contractThey well had the intentionto sell me the car in those conditions and could have avoided all theheadaches, time wasting, and inconveniences they have caused my family andmeI have given them three opportunities to fix the issue and they havenot taken responsibilityAll I have received from them has been faultycarsNot once have I been offered a different solution by them as theyhave always stuck to the solution of putting me into a newer and same car.I have put all my trust in them from the beginning and that they will dothings right for me, but they have always failed to do soThe differentcars and all other accessories were given to me because they messed up andbecause I did not give Ed Martin Nissan a good score on their Survey and Ifiled a consumer complaint with the Attorney General's OfficeIt wasafter then that I received help from them The help was not given to mebecause I went and talked to Mr [redacted] and because they care about me.He told me that he did not care about my purchase and that he cared forthe people that I was going to recommendHow can I recommend them to myfamily and friends when they treated me unfairly and poorly? Now they havelost many customers and all because they wanted to sell one carThey havevery unethical business practices and are very unprofessionalI advisedthe sales person and sales manager from the beginning that I wanted to buythoseThe tinting of the windows, again, was a way to try to remedy theissueI asked them to add it to the loan and the finance manager neveradded to the contract because they all new that the car had damages on thepaint and which they were hiding from me to sell me the carI could havewell gone to another dealership to make my purchase if they would have hadthe attention and good intention to tell me about the situationI reallydid not appreciate that and I am really upset about itThey could haveprevented this all and now I am stuck paying for a defective and noisycarThey have abused of my trust and I want them to be responsible fortheir wrong doingI have tried multiple times to resolve thissituation with them in person and they have taken me as a joke and havenot treated me as a customerThe first car I purchased did not have thisissue and not all thecars have it as the sales person has one and I also have a friend that ownsone and they have not had the issue I am havingHow is itpossible that, according to Nissan USA and the technicians at EdMartin Nissan, these cars were designed to make this horrible rattlingnoise and not all of them make it? Ed Martin Nissan should be heldaccountable for their wrong doingsI am not satisfied with Mr [redacted] responseI want him to get me out of this car immediately and return mymoneyI will not be paying for a faulty and defective vehicleI do notwant to have anything to do with Ed Martin Nissan and Nissan USATheywere the ones that put me into this situation and I want them to get meout of itI will contact Mark [redacted] , President of Ed Martin Automotive Group,and Larry ***, Sales Executive, to let them know about my experience with EdMartin NissanThey need to know how badly they have treated me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My accusations are pure and true facts and do not misinterpret any of the happened and they indeed took place as I have mentioned several timesHow can a loud rattling noise be "a item" with any brand new car? As I have said multiple times, the first car I purchased did not have this issue and as a result of the dealership not being honest to me I am stuck with this third car that has this issue.I would like for Todd [redacted] to give me a list of options that he has to resolve this problem with meThey got me into this Lemon carNow I expect them to get me out of itThis car has less than 5,miles and I am not willing to lose $4,to trade it for a used carI want another car that costs what I originally paid for the first car that I purchasedI am not losing a penny on this carSales Manager Matt [redacted] promised me to help me out if Nissan USA did not have an option for meI went through Nissan and spent two months battling with them for them to tell me that the car was designed to make this loud rattling noiseWhen I call the Sale Manager back with Nissan's response to my claim he states that all he can do for me is to trade me out of the car for what the current value is, which is $4,less than what I originally paid for this carHow is he helping me when I could well go to another dealership have the same response? I need for them to get me into the car, with no issues or damages, that I should have gotten in the first placeThat is all I have been asking for these past four monthsNothing less, nothing more Regards, Ray ***
In response to the complaint from Mr***, at this point his issue with a rattle is a problem between him and Nissan USAEd Martin has gone above and beyond to help Mr***, to the extent of buying and putting him into separate new vehicles, free accessories and tint, all at no charge to Mr [redacted] and, with no admission of any wrong doing, just some simple communication to which Mr [redacted] has agreed on at least occasions with separate managers here at the store I will be happy to contact Nissan on his behalf of Mr [redacted] though Ed Martin Nissan has no stake or influence on how Nissan handles his complaint Todd [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been put into this situation bythe dealership and I expect them to get me out of itThey were braveenough to sell me in the first place a car that was damaged and that I wasnot notified of it until after signing the contractThey well had the intentionto sell me the car in those conditions and could have avoided all theheadaches, time wasting, and inconveniences they have caused my family andmeI have given them three opportunities to fix the issue and they havenot taken responsibilityAll I have received from them has been faultycarsNot once have I been offered a different solution by them as theyhave always stuck to the solution of putting me into a newer and same car.I have put all my trust in them from the beginning and that they will dothings right for me, but they have always failed to do soThe differentcars and all other accessories were given to me because they messed up andbecause I did not give Ed Martin Nissan a good score on their Survey and Ifiled a consumer complaint with the Attorney General's OfficeIt wasafter then that I received help from them The help was not given to mebecause I went and talked to Mr [redacted] and because they care about me.He told me that he did not care about my purchase and that he cared forthe people that I was going to recommendHow can I recommend them to myfamily and friends when they treated me unfairly and poorly? Now they havelost many customers and all because they wanted to sell one carThey havevery unethical business practices and are very unprofessionalI advisedthe sales person and sales manager from the beginning that I wanted to buythoseThe tinting of the windows, again, was a way to try to remedy theissueI asked them to add it to the loan and the finance manager neveradded to the contract because they all new that the car had damages on thepaint and which they were hiding from me to sell me the carI could havewell gone to another dealership to make my purchase if they would have hadthe attention and good intention to tell me about the situationI reallydid not appreciate that and I am really upset about itThey could haveprevented this all and now I am stuck paying for a defective and noisycarThey have abused of my trust and I want them to be responsible fortheir wrong doingI have tried multiple times to resolve thissituation with them in person and they have taken me as a joke and havenot treated me as a customerThe first car I purchased did not have thisissue and not all thecars have it as the sales person has one and I also have a friend that ownsone and they have not had the issue I am havingHow is itpossible that, according to Nissan USA and the technicians at EdMartin Nissan, these cars were designed to make this horrible rattlingnoise and not all of them make it? Ed Martin Nissan should be heldaccountable for their wrong doingsI am not satisfied with Mr [redacted] responseI want him to get me out of this car immediately and return mymoneyI will not be paying for a faulty and defective vehicleI do notwant to have anything to do with Ed Martin Nissan and Nissan USATheywere the ones that put me into this situation and I want them to get meout of itI will contact Mark [redacted] , President of Ed Martin Automotive Group,and Larry ***, Sales Executive, to let them know about my experience with EdMartin NissanThey need to know how badly they have treated me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My accusations are pure and true facts and do not misinterpret any of the happened and they indeed took place as I have mentioned several timesHow can a loud rattling noise be "a item" with any brand new car? As I have said multiple times, the first car I purchased did not have this issue and as a result of the dealership not being honest to me I am stuck with this third car that has this issue.I would like for Todd [redacted] to give me a list of options that he has to resolve this problem with meThey got me into this Lemon carNow I expect them to get me out of itThis car has less than 5,miles and I am not willing to lose $4,to trade it for a used carI want another car that costs what I originally paid for the first car that I purchasedI am not losing a penny on this carSales Manager Matt [redacted] promised me to help me out if Nissan USA did not have an option for meI went through Nissan and spent two months battling with them for them to tell me that the car was designed to make this loud rattling noiseWhen I call the Sale Manager back with Nissan's response to my claim he states that all he can do for me is to trade me out of the car for what the current value is, which is $4,less than what I originally paid for this carHow is he helping me when I could well go to another dealership have the same response? I need for them to get me into the car, with no issues or damages, that I should have gotten in the first placeThat is all I have been asking for these past four monthsNothing less, nothing more Regards, Ray ***