I am rejecting this response because: Lane and Kenny Body shop and I have a contract that states the work is guaranteed for life It is clear they do not like the contract but they agreed to the terms when they accepted my payment based on the estimate that indicated the work was guaranteed Their offer to repair only once is considerably less, and a disingenuous offer to modify the contract in their favor, especially since the first repair lasted approximately months and the repair may need to be performed again My offer to accept a full refund is a fair offer since it absolves them of the obligation of responsibility for repairs for the life of my ownership of the vehicle A refund is the most practical, efficient way for us to part ways.Since the lifetime guarantee is non specific and has no disclaimers it does not require that the vehicle be presented for repair locally and that is not practical in this case considering I now live out of state As an alternative to a refund I am willing to work with the body shop's insurance company if they want to file a claim and have the repairs performed locally in Texas and do so each time the repairs need to be made
Complaint: [redacted] I am rejecting this response because: It it is not true what Brad [redacted] stated in the emailHe did not respond to my last email, he simply ignored itI called all the 1-numbers that he gave me and none of them were the correct addressHe did not at all resolve my issue Sincerely, Chaim [redacted]
March 9, The Revdex.com Jefferson St NE Ste A Albuquerque, NM Complaint ID# *** To Whom It May Concern: We are responding to a complaint made by *** ***On November 18, customer *** *** brought her BMW zroadster in to have repairs done on her
vehicle and one being the heaterWe had to the console paneling off to replace the climate control unitWhen we took the console paneling off the clock which was not working fell apartWe put it back together and put it back in the consoleWe also told her that her console is warped and needed to be replacedShe took her vehicle elsewhere to have the console paneling replacedWhen replacing it the clock fell apart on them as wellThey told her it was our faultWe are a family owned business and have been in business thirty five years and have always had an outstanding rating with the Revdex.com as well as outstanding reviews onlineWe have never taken advantage of our customer and don't feel we have taken advantage of her eitherPlease see the attached work order for the work performed on her vehicleSincerely,Garrett R*** Vice President
Dear Revdex.com,As I indicated the clock and console was in perfect condition prior to taking it to Dan's AutomotiveThe clock worked perfectly and the console paneling was not warped, was solidly in placeWhen I received the vehicle back the clock was broke the center console paneling was warped and all was glued back in a messy manner.*** ***
LANE & KENNY BODY SHOP HAS NEVER OFFERED ANY TYPE OF WARRANTY ON RUST REPAIRTHIS VEHICLE WAS REPAIRED ALMOST TWO YEARS AGOTHE CUSTOMER WAS INSTRUCTED AT THE TIME OF THE REPAIR WE DID NOT OFFER A WARRANTY ON RUST REPAIRHOWEVER BECAUSE THE ESTIMATE WAS WRITTEN IN THE INCORRECT FORMAT ONE
THAT IS USED BY LANE & KENNY BODY SHOP FOR INSURANCE WORK WE WILL OFFER A REPAIR ONLY WARRANTYIF THE CUSTOMER WOULD LIKE TO PRESENT THE VEHICLE TO LANE & KENNY FOR WARRANTY IT WILL BE REPAIREDTHIS WILL BE THE ONLY OFFER MADEAGAIN THE CUSTOMER WAS INSTRUCTED AT THE TIME OF ORIGIONAL INSPECTION WE DO NOT AND HAVE NOT EVER OFFERED A WARRANTY ON RUSTREGARDS, LANE & KENNY BODY SHOP
Scot, this is the gentleman I talked to you about in New York and we came up with the number for the dealer, which I gave himI did respond to the E-mail in question and continued the communications to Mr***The last correspondence I sent out on this was Monday, May 14th and I asked him
to see if the issue might have been caused not by the filter but from sediment from in the aerator of his faucetI have had no response since thenI have tried to get him to a local dealer but either he is not communicating well with them or they will not reply or help himI have supplied a new filter and offered another one even though I told him I believe this is a water quality issue as I have been in contact with a New York area dealer and our water lab stating they have seen high levels of turbidity in the samples recentlyMy offer to have him send in a sample under warranty was turned down even when I offered to give him a filter to cover any shipping charges I believe Culligan has stood behind this product above and beyond our warranty standardsLet me know if you need anything else Brad *** Retail Technical Support Specialist Culligan International 1-800-721-
Complaint: [redacted]
I am rejecting this response because:
It it is not true what Brad [redacted] stated in the email. He did not respond to my last email, he simply ignored it. I called all the 1-800 numbers that he gave me and none of them were the correct address. He did not at all resolve my issue
Sincerely,
Chaim [redacted]
I am rejecting this response because: Lane and Kenny Body shop and I have a contract that states the work is guaranteed for life. It is clear they do not like the contract but they agreed to the terms when they accepted my payment based on the estimate that indicated the work was guaranteed. Their offer to repair only once is considerably less, and a disingenuous offer to modify the contract in their favor, especially since the first repair lasted approximately 17 months and the repair may need to be performed again. My offer to accept a full refund is a fair offer since it absolves them of the obligation of responsibility for repairs for the life of my ownership of the vehicle. A refund is the most practical, efficient way for us to part ways.Since the lifetime guarantee is non specific and has no disclaimers it does not require that the vehicle be presented for repair locally and that is not practical in this case considering I now live out of state. As an alternative to a refund I am willing to work with the body shop's insurance company if they want to file a claim and have the repairs performed locally in Texas and do so each time the repairs need to be made.
I am rejecting this response because: Lane and Kenny Body shop and I have a contract that states the work is guaranteed for life It is clear they do not like the contract but they agreed to the terms when they accepted my payment based on the estimate that indicated the work was guaranteed Their offer to repair only once is considerably less, and a disingenuous offer to modify the contract in their favor, especially since the first repair lasted approximately months and the repair may need to be performed again My offer to accept a full refund is a fair offer since it absolves them of the obligation of responsibility for repairs for the life of my ownership of the vehicle A refund is the most practical, efficient way for us to part ways.Since the lifetime guarantee is non specific and has no disclaimers it does not require that the vehicle be presented for repair locally and that is not practical in this case considering I now live out of state As an alternative to a refund I am willing to work with the body shop's insurance company if they want to file a claim and have the repairs performed locally in Texas and do so each time the repairs need to be made
Complaint: [redacted] I am rejecting this response because: It it is not true what Brad [redacted] stated in the emailHe did not respond to my last email, he simply ignored itI called all the 1-numbers that he gave me and none of them were the correct addressHe did not at all resolve my issue Sincerely, Chaim [redacted]
March 9, The Revdex.com Jefferson St NE Ste A Albuquerque, NM Complaint ID# *** To Whom It May Concern: We are responding to a complaint made by *** ***On November 18, customer *** *** brought her BMW zroadster in to have repairs done on her
vehicle and one being the heaterWe had to the console paneling off to replace the climate control unitWhen we took the console paneling off the clock which was not working fell apartWe put it back together and put it back in the consoleWe also told her that her console is warped and needed to be replacedShe took her vehicle elsewhere to have the console paneling replacedWhen replacing it the clock fell apart on them as wellThey told her it was our faultWe are a family owned business and have been in business thirty five years and have always had an outstanding rating with the Revdex.com as well as outstanding reviews onlineWe have never taken advantage of our customer and don't feel we have taken advantage of her eitherPlease see the attached work order for the work performed on her vehicleSincerely,Garrett R*** Vice President
Dear Revdex.com,As I indicated the clock and console was in perfect condition prior to taking it to Dan's AutomotiveThe clock worked perfectly and the console paneling was not warped, was solidly in placeWhen I received the vehicle back the clock was broke the center console paneling was warped and all was glued back in a messy manner.*** ***
LANE & KENNY BODY SHOP HAS NEVER OFFERED ANY TYPE OF WARRANTY ON RUST REPAIRTHIS VEHICLE WAS REPAIRED ALMOST TWO YEARS AGOTHE CUSTOMER WAS INSTRUCTED AT THE TIME OF THE REPAIR WE DID NOT OFFER A WARRANTY ON RUST REPAIRHOWEVER BECAUSE THE ESTIMATE WAS WRITTEN IN THE INCORRECT FORMAT ONE
THAT IS USED BY LANE & KENNY BODY SHOP FOR INSURANCE WORK WE WILL OFFER A REPAIR ONLY WARRANTYIF THE CUSTOMER WOULD LIKE TO PRESENT THE VEHICLE TO LANE & KENNY FOR WARRANTY IT WILL BE REPAIREDTHIS WILL BE THE ONLY OFFER MADEAGAIN THE CUSTOMER WAS INSTRUCTED AT THE TIME OF ORIGIONAL INSPECTION WE DO NOT AND HAVE NOT EVER OFFERED A WARRANTY ON RUSTREGARDS, LANE & KENNY BODY SHOP
please see attachments for response
Scot, this is the gentleman I talked to you about in New York and we came up with the number for the dealer, which I gave himI did respond to the E-mail in question and continued the communications to Mr***The last correspondence I sent out on this was Monday, May 14th and I asked him
to see if the issue might have been caused not by the filter but from sediment from in the aerator of his faucetI have had no response since thenI have tried to get him to a local dealer but either he is not communicating well with them or they will not reply or help himI have supplied a new filter and offered another one even though I told him I believe this is a water quality issue as I have been in contact with a New York area dealer and our water lab stating they have seen high levels of turbidity in the samples recentlyMy offer to have him send in a sample under warranty was turned down even when I offered to give him a filter to cover any shipping charges I believe Culligan has stood behind this product above and beyond our warranty standardsLet me know if you need anything else Brad *** Retail Technical Support Specialist Culligan International 1-800-721-
Complaint: [redacted]
I am rejecting this response because:
It it is not true what Brad [redacted] stated in the email. He did not respond to my last email, he simply ignored it. I called all the 1-800 numbers that he gave me and none of them were the correct address. He did not at all resolve my issue
Sincerely,
Chaim [redacted]
THE REPAIR WAS REPAIRED AS PER ESTIMATE AND ADDED A GRILL EMBLEM AND CHARGED 3% FOR TAKING CREDIT CARD
I am rejecting this response because: Lane and Kenny Body shop and I have a contract that states the work is guaranteed for life. It is clear they do not like the contract but they agreed to the terms when they accepted my payment based on the estimate that indicated the work was guaranteed. Their offer to repair only once is considerably less, and a disingenuous offer to modify the contract in their favor, especially since the first repair lasted approximately 17 months and the repair may need to be performed again. My offer to accept a full refund is a fair offer since it absolves them of the obligation of responsibility for repairs for the life of my ownership of the vehicle. A refund is the most practical, efficient way for us to part ways.Since the lifetime guarantee is non specific and has no disclaimers it does not require that the vehicle be presented for repair locally and that is not practical in this case considering I now live out of state. As an alternative to a refund I am willing to work with the body shop's insurance company if they want to file a claim and have the repairs performed locally in Texas and do so each time the repairs need to be made.