Ed The Plumber

Initial Business Response /* (1000, 5, 2014/11/18) */
We apologize for the customer's displeasure***, the sales manager, made an honest mistake when he was negotiating with the customer*** *** be more than happy to call and apologize, as he did realize it was a mistake once the deal was
brought to our General ManagerHe then relayed the same information to the customerWe would be willing to take the car back if the customer is unhappy with his purchase, otherwise we are happy to offer a year or up to 30,mile service maintenance package of free oil changes at our service departmentAgain, we apologize for this mistake and will be happy to call the customer's wife to apologize as well
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe *** made an honest mistakeHe employed an unseemly and unprofessional negotiating tactic best evidenced by the fact that he was willing to reduce his absolute minimum price by $as soon as we walked out of the showroomCurrie Motors is not a nice place to do businessThey do not deal with people directly and honestlyThey do not stand by their wordand they dishonored and reneged on an agreement that had been sealed with a handshake by both partiesI am not interested in free oil changesI am interested in protecting the general public against
unscrupulouis businesses who engage in dubious business practices
Final Consumer Response /* (4200, 11, 2014/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unfamiliar with the Byzantine rituals and processes involved in the used car sales businessI do know the factual circumstances that occurred in this instanceWhen our initial salesman introduced us to ***, he introduced him as the sales manager in whom I was led to believe rested final authority to negotiate in good faith a final and binding purchase agreementAs stated in the original complaint, we negotiated for approximately one (1) hour in great detail over the true value and fair market price I was willing to pay for the carAfter reaching an agreement on the purchase price that was sealed with a handshake, ***, the sales manager, returned a few minutes later and said that he had made a mistake and he could not possibly sell me the car for less than $17,which was $1,more than we had agreed uponHe further stated that it was the first time he had ever made such a pricing mistake in his 22-years in the car businessHe never mentioned any conversation he may have had with the general managerI was never introduced to the general manager, and I cannot even say whether a general manager was present in the showroom at that timeI can say that *** immediately followed me out the showroom door, in fact he was standing on the front entrance stairway as I approached my car in the parking lotI cannot perceive how he could have possibly had another conversation with the general manger authorizing him to lower his absolute minimum price in such a brief span of time
I can say thisAs a business owner for over twenty (20) years, if I made an unilateral pricing mistake that adversely impacted a negotiated agreement I had made, I would not renege on that agreement , but rather I would honor it and learn from my mistake
Obviously, Currie Motors is not willing or able to follow that course of actionThis is my counter-proposalIn the spirit of the Season, if Currie Motors is willing to write a check in the amount of $made payable to Mercy Home for Boys and Girls, I am willing to consider this matter resolved satisfactorily to all partiesIf this proposal is acceptable to Currie Motors, please have *** *** contact me directly
Final Business Response /* (4000, 13, 2014/12/18) */
We are a company that regularly donates to charitable organizations and supports the communityIf the customer would like to donate to the *** *** we are prepared to match him up to $We hope this will settle this matter

We are sorry the customer was unhappy. Our General Manager contacted the customer and offered him two free oil changes. The customer accepted and appeared satisfied.

Complaint: [redacted]
I am rejecting this response because:I am happy with the $67.00 refund but still concerned how many other consumers have been or will be taken by this coupon scam? As far as the $30.00 taken off my bill that was another coupon that the service writer took from me at the time his was writing the service order, and he said I would get money back depending on how much my bill was. Again happy with the $67.00 but not happy with my experience and the way Currie motors handled the situation, I will not be back to Currie motors for any service issues or any service specials. Thank you Revdex.com for your help! Consider the complaint resolved just had to get this off my chest thanks [redacted]
Sincerely,
[redacted]

Thank you for bringing the customer’s concerns to us. We are happy to refund him $67.00 and will mail a check for that amount this week. We are sorry the customer felt that the coupon was misleading, but the coupon does state that it cannot be used with any other offer and that rotors are extra....

Also, the customer used the bonus coupon which discounted $30.00 off of his bill. We apologize for any confusion. If the customer does not receive his check within the next week, please have him call the Service Director Mike [redacted] at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]