Complaint: [redacted] I am rejecting this response because: I have not heard from anyone in over a monthThe work is awfulThe bathtub is not working and rooms are unfinished. I would like to sever ties and not owe you anything Sincerely, [redacted]
Please see the attached documentsThe customer called her local insurance agent with some complaints on or about Jan 16th, 2017, the local agent then sent the complaints to the drying company instead of contacting us directlyIn a professional manner, the drying company, forwarded the complaints to us so that we could address the issuesWe responded to each of the issues the same day, based on the detailed notes that we have kept for this claim in our fileWe were contacted by this customer on 6/27/giving us the details of the water damage that she had at her homeBased on our notes at the time of the call, she had hired a different contractor to do the repairs and had already fired themThe other contractor had already removed some of the damaged items, therefore making it impossible for us know exactly what materials she had in her home to begin with We can and will provide pictures of the property that were taken the first day that we met with the customerWe wrote our estimate, presented it the customer and she signed the contract on 7/26/(this is after the insurance company had approved the charges)Please see the complaints that were presented to us on January 16, 2017, along with the other document showing our responsesWe did confirm on 2/9/17, that her insurance agent received the responseHowever, we do not know if she forwarded the responses on to our mutual clientBased on our notes, our manager met with the client the last day that she agreed for us to come and finish up, she was satisfied with the work at that timeHe noted that he informed her that he would get her file finished up, the final charges to her insurance company, schedule a date with her to settle up and do a couple of touch ups in the paint the she was concerned withShe was satisfied with that.
Complaint: [redacted] I am rejecting this response because: I have not heard from anyone in over a monthThe work is awfulThe bathtub is not working and rooms are unfinished. I would like to sever ties and not owe you anything Sincerely, [redacted]
Please see the attached documentsThe customer called her local insurance agent with some complaints on or about Jan 16th, 2017, the local agent then sent the complaints to the drying company instead of contacting us directlyIn a professional manner, the drying company, forwarded the complaints to us so that we could address the issuesWe responded to each of the issues the same day, based on the detailed notes that we have kept for this claim in our fileWe were contacted by this customer on 6/27/giving us the details of the water damage that she had at her homeBased on our notes at the time of the call, she had hired a different contractor to do the repairs and had already fired themThe other contractor had already removed some of the damaged items, therefore making it impossible for us know exactly what materials she had in her home to begin with We can and will provide pictures of the property that were taken the first day that we met with the customerWe wrote our estimate, presented it the customer and she signed the contract on 7/26/(this is after the insurance company had approved the charges)Please see the complaints that were presented to us on January 16, 2017, along with the other document showing our responsesWe did confirm on 2/9/17, that her insurance agent received the responseHowever, we do not know if she forwarded the responses on to our mutual clientBased on our notes, our manager met with the client the last day that she agreed for us to come and finish up, she was satisfied with the work at that timeHe noted that he informed her that he would get her file finished up, the final charges to her insurance company, schedule a date with her to settle up and do a couple of touch ups in the paint the she was concerned withShe was satisfied with that.