Customer info : T [redacted] On May T [redacted] brought in her [redacted] for a complaint that the transmission gets stuck in second gearWe found that the transmission was over filled so we drain the fluid and installed the proper amount of fluidRoad tested and car was shifting fine (cost was $116.93) On May [redacted] brought her car back again because it would not shift out of second gear cause now was internal failure in transmission Napoli was following the proper steps, transmission being over filled would cause it not to shift correctly also after we road tested the car with the correct amount of fluid it was fine.as far as the abs sensor we saw that the right rear abs sensor was seized so we replace it and we were able to save the left rear sensorNissan covered the told cost of the transmission for ***, Napoli will reimbursed [redacted] the $for the draing and putting back the proper amount of fluidLike I said Napoli was just following the proper steps Thank you Napoli Nissan
Napoli did follow proper proceduresWith a transmission being over filled like it was will cause it to not shift properlyNapoli is sending a check out for the transmission flush in the amount of $check ***
Complaint: ***
I am rejecting this response because:
It truly saddens me that Nissan Napoli is not acknowledging their actions. Basically, they are saying to me that they followed the proper procedures by telling me nothing was wrong with my transmission, it had too much transmission fluid, it's my ABS sensor, and then I need a new transmission. Based on Nissan Napoli's letter, it was okay for them to put my daughter and I in an unsafe car and inconvenience me for almost weeks. As I stated before, no one can reassure me that one thing caused another. My transmission is under warranty up to 120,miles. I initially brought my car to Nissan Napoli because my transmission needed to be fixed and/or replaced.
Sincerely,
T*** ***
DO NOT TAKE YOUR CAR HERE FOR SERVICE! I bought my *** *** to Napoli about years agoOne day while going into work my car started to over heatI bought it to MY mechanic located in Stamford CTAfter my mechanic looked at it he told me my car had been in an obvious accident in the past and the radiator and A/C compressor was completely shot and I was lucky my car wasn't a complete gonerMy mechanic estimated the cost for repairs to be $1,200.00! I called Napoli and discussed my dilemma with themThey told me to bring my car up to Milford and they would fix it for me and keep the cost "way below" the estimate I had gotten and also look to see if there was any warranty still available on my carI left work early to drive up to Milford in rush hour traffic on I-95, my husband also left work early to follow me just in case my car broke downThankfully I made it up there okAfter looking at my car the guys at Napoli confirmed the problems with my car and told me what the cost of the repairs would beWell, Napoli DID NOT keep the cost "way below" my original estimate from my mechanicIn fact Napoli charged me only $less then what my mechanic in Stamford would have charged me (it was insulting to say the least.) Actually bringing my car up to Napoli cost me MORE money and more headaches because both me and my husband had to leave work early (losing hours), on top of the cost of gas to get up there and the traffic I had to sit inI was disappointed with the service I was receiving and I called Napoli to speak with a manager to discuss my disappointmentThe manager was unavailable so I left messages for the manager and I also wrote an e-mail detailing my experience with Napoli...I did not get a response or a call backTalk about great customer service! To make matters MUCH worse, days after getting my car back I was driving home from work on I-and my car completely stopped accelerating and would not go above 10mphI was so upset! I called Napoli and told them what happened and they told me to bring my car back up to themI live in Stamford and my car would not accelerate above 10mph, I do not know how they wanted me to drive my car back up thereAfter literally crying to the manager about my situation and explaining my disappointment with how everything was being handled he agreed to pay for a tow truck to get my car back up to Milford but he was sure to tell me how "expensive this would be for Napoli!" Once again, great customer service (insert sarcasm!) The 2nd repair Napoli did cost me over $600!!! Please keep in mind all of this happened weeks before Christmas! The total cost of repairs for my car came to about $2k!!!! My car was purchased from Napoli years ago and only has 52,miles on it (at the time of purchase I had 45,miles on it.) I barely drive my car except for back and forth to workThere is no reason why my car should have all these issues, unless it was in a previous accident that I was unaware ofNapoli swears they did a *** report on my car and it came back with no previous accidents listedThat does not mean my car was never in a car accident, it simply means that IF it was in an accident no one reported itOh, it gets better people! About a week ago I was driving home from work and my check engine light came on and sputtering while my foot is on the brakeNeedless to say I will NOT be taking my car back to Napoli (ever again!) I will be bringing it to my mechanic to check why the engine light just came on, I will also have my mechanic check all the work that Napoli has done on my car because to be 100% honest I do not trust this place at all! I will never buy a car from there again and I will never take a car there for service eitherI have never experienced such horrible customer service in my life and I most certainly have never dealt with a more incompetent group of mechanicsDo yourself a favor and DO NOT go to Napoli for anything, they are not there to help their customersSave yourself the headaches and money that Napoli WILL cause you!
Complaint: ***I am rejecting this response because: I feel that the car
should have already been 100% ready for me to drive off the lot on the day that I signed the contractThe finance manager, who I feel is held fully responsible, should have either offered me a test drive OR inform me and/or his sales associate *** that there was a problem with the car BEFORE I signed the contractI have other priorities to deal with in my personal life and I do not appreciate this delayOn top of that, I had to put more expenses into my old vehicle in the past few days when I could have been putting that money into my new carThis coming Monday (03/09/15) will have made it weeks since I signed the contract and yet to have my car in my possessionI would like to be compensated in some capacity for this delay or I demand to have my refund given to me AND my contract voided immediatelyIf neither one can be given or if nothing can be negotiated, then I will take the necessary legal actions against the company.Sincerely,*** ***
Customer info : T[redacted]
On May 6 2014 T[redacted] brought in her [redacted] for a complaint that the transmission gets stuck in second gear. We found that the transmission was over filled so we drain the fluid and installed the proper amount of fluid. Road...
tested and car was shifting fine. (cost was $116.93)
On May 9 2014 [redacted] brought her car back again because it would not shift out of second gear cause now was internal failure in transmission.
Napoli was following the proper steps, transmission being over filled would cause it not to shift correctly also after we road tested the car with the correct amount of fluid it was fine.as far as the abs sensor we saw that the right rear abs sensor was seized so we replace it and we were able to save the left rear sensor. Nissan covered the told cost of the transmission for [redacted], Napoli will reimbursed [redacted] the $116.93 for the draing and putting back the proper amount of fluid. Like I said Napoli was just following the proper steps.
Thank you
Napoli Nissan
Customer info : T [redacted] On May T [redacted] brought in her [redacted] for a complaint that the transmission gets stuck in second gearWe found that the transmission was over filled so we drain the fluid and installed the proper amount of fluidRoad tested and car was shifting fine (cost was $116.93) On May [redacted] brought her car back again because it would not shift out of second gear cause now was internal failure in transmission Napoli was following the proper steps, transmission being over filled would cause it not to shift correctly also after we road tested the car with the correct amount of fluid it was fine.as far as the abs sensor we saw that the right rear abs sensor was seized so we replace it and we were able to save the left rear sensorNissan covered the told cost of the transmission for ***, Napoli will reimbursed [redacted] the $for the draing and putting back the proper amount of fluidLike I said Napoli was just following the proper steps Thank you Napoli Nissan
[redacted] Please call me directly so I can handle your issue I apologize for any issues please call [redacted] and ask for ***
Napoli did follow proper proceduresWith a transmission being over filled like it was will cause it to not shift properlyNapoli is sending a check out for the transmission flush in the amount of $check ***
Complaint: ***
I am rejecting this response because:
It truly saddens me that Nissan Napoli is not acknowledging their actions. Basically, they are saying to me that they followed the proper procedures by telling me nothing was wrong with my transmission, it had too much transmission fluid, it's my ABS sensor, and then I need a new transmission. Based on Nissan Napoli's letter, it was okay for them to put my daughter and I in an unsafe car and inconvenience me for almost weeks. As I stated before, no one can reassure me that one thing caused another. My transmission is under warranty up to 120,miles. I initially brought my car to Nissan Napoli because my transmission needed to be fixed and/or replaced.
Sincerely,
T*** ***
DO NOT TAKE YOUR CAR HERE FOR SERVICE! I bought my *** *** to Napoli about years agoOne day while going into work my car started to over heatI bought it to MY mechanic located in Stamford CTAfter my mechanic looked at it he told me my car had been in an obvious accident in the past and the radiator and A/C compressor was completely shot and I was lucky my car wasn't a complete gonerMy mechanic estimated the cost for repairs to be $1,200.00! I called Napoli and discussed my dilemma with themThey told me to bring my car up to Milford and they would fix it for me and keep the cost "way below" the estimate I had gotten and also look to see if there was any warranty still available on my carI left work early to drive up to Milford in rush hour traffic on I-95, my husband also left work early to follow me just in case my car broke downThankfully I made it up there okAfter looking at my car the guys at Napoli confirmed the problems with my car and told me what the cost of the repairs would beWell, Napoli DID NOT keep the cost "way below" my original estimate from my mechanicIn fact Napoli charged me only $less then what my mechanic in Stamford would have charged me (it was insulting to say the least.) Actually bringing my car up to Napoli cost me MORE money and more headaches because both me and my husband had to leave work early (losing hours), on top of the cost of gas to get up there and the traffic I had to sit inI was disappointed with the service I was receiving and I called Napoli to speak with a manager to discuss my disappointmentThe manager was unavailable so I left messages for the manager and I also wrote an e-mail detailing my experience with Napoli...I did not get a response or a call backTalk about great customer service! To make matters MUCH worse, days after getting my car back I was driving home from work on I-and my car completely stopped accelerating and would not go above 10mphI was so upset! I called Napoli and told them what happened and they told me to bring my car back up to themI live in Stamford and my car would not accelerate above 10mph, I do not know how they wanted me to drive my car back up thereAfter literally crying to the manager about my situation and explaining my disappointment with how everything was being handled he agreed to pay for a tow truck to get my car back up to Milford but he was sure to tell me how "expensive this would be for Napoli!" Once again, great customer service (insert sarcasm!) The 2nd repair Napoli did cost me over $600!!! Please keep in mind all of this happened weeks before Christmas! The total cost of repairs for my car came to about $2k!!!! My car was purchased from Napoli years ago and only has 52,miles on it (at the time of purchase I had 45,miles on it.) I barely drive my car except for back and forth to workThere is no reason why my car should have all these issues, unless it was in a previous accident that I was unaware ofNapoli swears they did a *** report on my car and it came back with no previous accidents listedThat does not mean my car was never in a car accident, it simply means that IF it was in an accident no one reported itOh, it gets better people! About a week ago I was driving home from work and my check engine light came on and sputtering while my foot is on the brakeNeedless to say I will NOT be taking my car back to Napoli (ever again!) I will be bringing it to my mechanic to check why the engine light just came on, I will also have my mechanic check all the work that Napoli has done on my car because to be 100% honest I do not trust this place at all! I will never buy a car from there again and I will never take a car there for service eitherI have never experienced such horrible customer service in my life and I most certainly have never dealt with a more incompetent group of mechanicsDo yourself a favor and DO NOT go to Napoli for anything, they are not there to help their customersSave yourself the headaches and money that Napoli WILL cause you!
Complaint: ***I am rejecting this response because: I feel that the car
should have already been 100% ready for me to drive off the lot on the day that I signed the contractThe finance manager, who I feel is held fully responsible, should have either offered me a test drive OR inform me and/or his sales associate *** that there was a problem with the car BEFORE I signed the contractI have other priorities to deal with in my personal life and I do not appreciate this delayOn top of that, I had to put more expenses into my old vehicle in the past few days when I could have been putting that money into my new carThis coming Monday (03/09/15) will have made it weeks since I signed the contract and yet to have my car in my possessionI would like to be compensated in some capacity for this delay or I demand to have my refund given to me AND my contract voided immediatelyIf neither one can be given or if nothing can be negotiated, then I will take the necessary legal actions against the company.Sincerely,*** ***
[redacted]
Please call me directly so I can handle your issue. I apologize for any issues. please call [redacted] and ask for [redacted]
Customer info : T[redacted]
On May 6 2014 T[redacted] brought in her [redacted] for a complaint that the transmission gets stuck in second gear. We found that the transmission was over filled so we drain the fluid and installed the proper amount of fluid. Road...
tested and car was shifting fine. (cost was $116.93)
On May 9 2014 [redacted] brought her car back again because it would not shift out of second gear cause now was internal failure in transmission.
Napoli was following the proper steps, transmission being over filled would cause it not to shift correctly also after we road tested the car with the correct amount of fluid it was fine.as far as the abs sensor we saw that the right rear abs sensor was seized so we replace it and we were able to save the left rear sensor. Nissan covered the told cost of the transmission for [redacted], Napoli will reimbursed [redacted] the $116.93 for the draing and putting back the proper amount of fluid. Like I said Napoli was just following the proper steps.
Thank you
Napoli Nissan