Ed's Handyman Services

Dear Customer, All work completed by WebCreationUS is done so by it's employeesWe do not outsource our workAs for the design, we follow our customers requests as this method has worked best for our clients' in making sure they get exactly what they want.WebCreationUS did receive approval of the homepage design and other concerns raised were explained in the agreement before work commencedAs an amiable gesture, WebCreationUS will offer to refund the two design payments back to youA full refund cannot be given based on your concerns as WebCreationUS has only done what they stated they would do

Hello ***,It was good speaking to you a few times this week, and thank you for bringing this to my attentionI can confirm all your concerns have been addressed and your support contact will be calling you on Friday to see if there is anything else you would need updating on your site in readiness for your eventWe have also created a brand new module on your donate page to assist you better with lead generationThe delays in making the edits were caused by moving your website from one server to anotherAs a result, FTP access would not work during this time.I do apologize for the inconvenience this may have causedWe'll make sure we keep you and our other clients more informed in the future

Unfortunately, the website issues still exist After a couple of conversations with WebCreationsUS there hasn't been an acceptable resolution I sent an email on 11/9/to the individuals listed below who are involved in my website design requesting resolution of all outstanding issues resolved by no later than 11/11/ The following are examples of issues that were discussed with the project manager via a telephone call on 11/4/but to date are still outstanding: The website is no longer loading properly as a result of being moved to a different server and I can't view the pages on the website, the fillable forms do not send an email to the company email address, the logo has been increased in size per my request but is not aesthetically pleasing or proportionate, the instagram icon is still on the homepage after I requested to have it removed Why was my site moved to a slower, uncooperative server this was not per my request? I would like it moved to a faster server or back to where it worked properly before At this point, I am not sure if a resolution is possibleMy initial Revdex.com complaint asked for resolution by 11/4/Sam M [redacted] ( [redacted] ); Adam L [redacted] ( [redacted] );Ravi ( [redacted] )

Dear [redacted] As previously stated, your original request has been processedEach banking institution will have their own transfer times which is out of our controlYour account is now 100% closed and there is nothing further for us to add from our side Thank you,

Dear ***, Due to the length of our response and the limited number of characters permitted, please see attached containing my response to your feedback.This should now make it extremely clear we've done everything possible to
please youIt is out of our control when you intentionally, and unintentionally do not respond to our emailsYou've made it clear in some instances you just decided not to reply to certain emails from usIn other instances whereby we've provided proof that updates were in fact sent to you, these have either been missed by you or gone to your spam folderWe cannot be liable for this

Due to the word limit, please see attached doc for official response from WebCreationUS

To whom it may concern, May I refer you to the last paragraph in the first response from WebCreationUSIt clearly states WebCreationUS WILL offer extended hosting and SEOThe desired settlement was NOT declined by WebCreationUS.Finally, to make all parties aware of true and accurate events, may I refer you to the attached screenshots that the customer failed to include in their response These are definitive approval confirmations for each stage they were requiredWebCreationUS clearly stated their awareness of the mentioned issues, therefore WebCreationUS wholeheartedly disagree with the statements of trying to "scam" our extensive and loyal customer base

Dear Customer,The agreement states that the homepage is open to unlimited design revisions during the design stageYou approved the homepage design, but decided to rework the homepage many months laterWe explained this process and that there is a fee should you wish to rework the homepageSocial
Media integration is standard and you can even see the social link buttons on the design ready and waiting for the appropriate links to be added: http://gurbir.wcusdev.com/virgindolls.We pride ourselves on the level of build quality, but we are ultimately controlled by what our clients' want in their designEverything done to-date is as a result of the feedback we've received.As for the use of templates, we can strongly assure you the website is 100% custom codedThe 80-million images available to you are there should they prove helpfulImages can be sourced from other locations, but will be the client's responsibility.I've attached a copy of the agreement as this covers your concerns with design revisions, images and refunds. WebCreationUS

Dear Customer/ Revdex.com, 1) It's called Latin dummy text, not Spanish textThis is used for testing purposes and is common in this industryAlso noted in the terms of service the customer read & signed.2) Images were not finalAgain, used for testing purposes. Also noted in the terms of
service the customer read & signed.3) Customer has refused numerous times to answer their phone (confirmed in emails), thus, delaying this process. This payment has been refunded and the company would like to wish this customer all the best with their future business endeavors..Regards,WebCreationUS

Here are a couple screenshots of emails between WebCreationUS and *** *** W*** *** signed off on the website, as the email shows, and this is the response I sent to *** *** after I stopped
laughing at his pathetic offerI have hundreds of emails, between WebCreationUS and *** *** going back to April/May 2015.The emails, versus WebCreationUS's response, shows just how much they intend to lie to try and make themselves look goodThe response from them also did not include any type of settlement agreement, typical.WebCreationUs lies, is has a complete staff of incompetent employees and obviously intends to continue to scam customers instead of providing the services they advertise.They need to respond to the asked for agreement, instead of prancing around and coming up with new lies! David V*** ***

Dear *** As previously stated, your original request has been processedEach banking institution will have their own transfer times which is out of our controlYour account is now 100% closed and there is nothing further for us to add from our side. Thank you,

*** We've made a few attempts to contact you, but without successEverything has been processed, as per you request, and the account has been closed

Hello ***,It was good speaking to you a few times this week, and thank you for bringing this to my attentionI can confirm all your concerns have been addressed and your support contact will be calling you on Friday to see if there is anything else you would need updating on your site in
readiness for your eventWe have also created a brand new module on your donate page to assist you better with lead generationThe delays in making the edits were caused by moving your website from one server to anotherAs a result, FTP access would not work during this time.I do apologize for the inconvenience this may have causedWe'll make sure we keep you and our other clients more informed in the future

Dear Customer, All work completed by WebCreationUS is done so by it's employeesWe do not outsource our workAs for the design, we follow our customers requests as this method has worked best for our clients' in making sure they get exactly what they want.WebCreationUS did receive approval of the homepage design and other concerns raised were explained in the agreement before work commenced. As an amiable gesture, WebCreationUS will offer to refund the two design payments back to youA full refund cannot be given based on your concerns as WebCreationUS has only done what they stated they would do

Hi ***,I understand you've been working with Sam to complete a couple of edits as well as arranging training to assist with future updatesAs per your email received 11/16/"Please change the BTB button at the top to "Our Dress Program"if I can make this change please send me instructions Should be the last change for this If in the future we wanted to upload videos to the site, is it equipped for this? We are thinking near future" If there's anything we can assist with in the future, please do not hesitate to contact usWe'll be more than happy to assist

You company is not able to deliver a professional site that make customers trust my site and feel safe to buySeveral people reviewed your work, Web Developers and the comments made me cry.You Web Designer configuration and design style is very disorganized and he has no sense of designing skills to build the a high end look and feel website. The link below shows my complaints that was requested several timesHow many times do you expect me to ask for the same requestYou're outsourcing your work to in India to unprofessional DesignersI need more than an Apprentice to do the job.The link below shows all errors that was requested many time Margins are off, too many fonts, header and footer page not aligned, subscription box all over every page, spaces between boxes layout was not evenly aligned, colors on sites that does not match my color scheme, poor design for shopping cart, banner not designed according to my request and way more.. You took my same snippet and dashed it on the websiteWhere is your design creativity as a Web Developer? Its your job to do so***Just to show a comparison of quality work, the same email request along with my same PPT slide was sent to another Developer and in 3-days this is what was presented - *** wait until you see the inner pagesWhat a big difference and guess what not for what you're chargingWouldn't you all reading this agrees that there is a big difference in qualityThis Web Developer was able to take my idea and combined it with his expertise to create a site that is aligned, color combination are perfectly matching, subscription boxes are beautifully laid out and much more.So to Web Creation, make no mistake, we will go to court for this.I need my money back/no exceptions.Thank you!

Unfortunately, the website issues still exist After a couple of conversations with WebCreationsUS there hasn't been an acceptable resolution I sent an email on 11/9/to the individuals listed below who are involved in my website design requesting resolution of all outstanding issues resolved by no later than 11/11/ The following are examples of issues that were discussed with the project manager via a telephone call on 11/4/but to date are still outstanding: The website is no longer loading properly as a result of being moved to a different server and I can't view the pages on the website, the fillable forms do not send an email to the company email address, the logo has been increased in size per my request but is not aesthetically pleasing or proportionate, the instagram icon is still on the homepage after I requested to have it removed Why was my site moved to a slower, uncooperative server this was not per my request? I would like it moved to a faster server or back to where it worked properly before At this point, I am not sure if a resolution is possibleMy initial Revdex.com complaint asked for resolution by 11/4/2016. Sam M*** (***); Adam L*** (***);Ravi (***)

Due to the character limit, a response is attached as a PDF

Hello ***, Thank you for making us aware of your concernsI understand you have since communicated with Adam today (Sunday 17th) who assisted in resolving your concernsI believe there was an email from WebCreationUS that may have gone unread. Should you have any concerns in the future,
do not hesitate to contact us contact us directlyYour feedback will be addressed and actioned immediately Luke,WebCreationUS

I do not see a refund on my account I will not accept outcome unless I see $refunded Closing my account with no refund is not what I asked for