We completed the repair service # [redacted] for [redacted] and he picked it up on 6/11/ On Saturday June 21st both *** and [redacted] came into our store with their motor [redacted] was very rude to our staff The service manager came to me and asked what we could do I checked to see if we had any staff on hand to look at it (We do not do service on Saturdays) Luckily a tech had come in that day and I had him look at it We found a fuel line leaking on the motor We removed the line and replaced it I had the service manager inform them that we would not charge any labor and just for the hose [redacted] went crazy in our store and yelled and screamed He came and got me and I tried to calm her down She told me that she is a doctor and her time is more valuable than mine [redacted] paid the $for the line We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mrand [redacted] Ed's Marine Superstore did the right thing and we were very fair with Mrand [redacted] We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas [redacted] ?
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No "offer" was made by the business regarding this issue Instead, [redacted] continues to be untruthful regarding what happened during the interaction in his store There was no "yelling and screaming" I probably mentioned that I am a doctor (which I am) one time, but I did not say nor did I imply that my time is more valuable than his The fact remains that Ed's Marine did not repair the engine as they claimed to have done, and that they returned it to us with the fuel line split They could not have run the engine before returning it to us, as they claimed to have done It is obvious from [redacted] 's exaggeration and continual claim that I behaved inappropriately that he is angry and threatened by the fact that I have made a complaint about his business' treatment of me and the shoddy quality of their work I do not wish to have this complaint listed as "resolved" It is becoming quite clear that [redacted] has no interest in accomplishing that end, but instead is continuing to stubbornly insult me and my efforts to achieve a fair outcome Regards, [redacted]
Should I keep typing the same response over and over? [redacted] acted in a way that she was banned from our store After that she said she was never coming back We can only hope and pray that she will keep her word I doubt it based on her recollection of the huge scene she caused in our store If she wants to make it right she can pay us $labor, $for gas, and come apologize to my staff I don't need or care for a fake apology from her
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I did call this morning and asked to speak with a supervisorHe too was very rude and had no answers for why they had took so long to begin the process of fixing our boatI feel like at this point I have no other option but to pick up the boat and take it to a provider who is willing to do their job in a timely manner I will NEVER do business with Ed's Marine again and will be sure to let others know how they treat their customersI would like for my complaint to be made public so that other consumers will be aware of the horrible customer service this business offersThey had no problem with selling us the boat but when it came time to stand behind their product they acted as if they didn't care at all Regards, [redacted]
This was our first reply to the complaint:
"On Saturday June 21st both Mrand *** *** came into our store with their motor. *** *** was very rude to our staff
The service manager came to me and asked what we could do. I checked to see if we had any staff on hand to look at it. (We do not do service on Saturdays) Luckily a tech had come in that day and I had him look at it. We found a fuel line leaking on the motor. We removed the line and replaced it. I had the service manager inform them that we would not charge any labor and just for the hose. *** *** went crazy in our store and yelled and screamed. He came and got me and I tried to calm her down. She told me that she is a doctor and her time is more valuable than mine. *** *** paid the $for the line. We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mrand *** ***
Ed's Marine Superstore did the right thing and we were very fair with Mrand *** ***. We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas
*** ***
I was nothing but nice and calm with *** ***. I informed her that is she didn't want to pay the $we could remove the hose and put hers back on. She chose to pay for the new line
She talks to people like they are dogs because as a doctor she thinks she is better than other people. She repeats this over and over in case you missed it the first time because as a non-doctor you might be slow
During her screaming and yelling in the store she said that she will never come back. I hope she meant it because my staff should never be treated in this manner
All over paying $on a bill that should have been $107. No good deed goes unpunished
?
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
These guys are not honest in their dealings regarding warrantee claims I put in a request to have my boat's Bimini top repaired They contacted the manufacturer, *** *** *** who approved the repair, sent the part and according to Ed Marine was replaced When I asked when I could get my boat back, since it was ready, They replied when they received payment from the Manufacturer They were essentially holding my boat for ransom on a warrantee repair until they had the payment in their possession I purchased this boat from them and they treated me very shabbily After an argument with the manager MrG***, he had the part removed and told me to come pick up my boat I was also told I was barred from their business That sounds a little like a scam to me The manufacturer, *** *** ***, sent them the part and according top the warrantee manager there also sent payment for the repair I wouldn't be surprised if they kept the Bimini and the payment without doing the workThey can not be trusted with any warrantee that they may offer
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below In fact, there IS no proposed action
The response written today by *** *** ***, while partially accurate, completely misrepresents my behavior and his response There was no yelling and screaming involved, and I did not "go crazy" As a psychologist, believe I am infinitely qualified to make that determination I was, however, assertive and clearly articulated what I would like done to remedy the problem There are two witnesses to the interaction, whose contact information I have *** *** was only called to speak with me when I requested it, not because I needed to be "calmed down" Unfortunately, when a woman is assertive to a certain type of man, she is at times accused of "yelling, screaming, and going crazy"--again as a psychologist this is behavior that I see all to often It is unfortunate that a representative of a business behaves in this manner
In addition to the misleading and inaccurate description of the interaction by *** *** and Ed's Marine's poor treatment of a repeat
customer, the fact remains that *** ***'s staff had apparently been untruthful about having test run the motor before giving it back to us after the original repair If they had run the engine they would have immediately discovered the slit in the fuel line as gasoline would have poured out of it We maintain that the slit was caused by Ed's Marine, since we had been attempting to start the engine here at home prior to taking it to them in the first place--and there was no leaking gasoline until AFTER it had been to their shop) If they had run the motor after their service, as they claimed, they would have discovered the leak that they caused, would have presumably replaced it, and would not have caused us to waste an entire morning and the cost of gas to take the motor back to Ed's Marine
A further issue has been discovered now as well--the water pump for engine cooling does not seem to be working This is another example of Ed's Marine not providing satisfactory service The whole point of taking the motor to them was that it would not run--and when we picked it up they said it was in good working and running order They either did not properly examine the engine regarding the cooling issue, or something else happened to it when we took it back for the slit fuel line Clearly they failed to repair the motor correctly, and we are left unable to use it after spending over $450, having to make an extra trip, and being treated poorly I have seen many other complaints about this business, and in fact the witnesses confirmed their dissatisfaction with the business as well
Regards,
*** *** ***
DO NOT GO HERE! They will rip you off!! Took months for them to get boat back to me and it wasn't fixedPaid to have carbs rebuilt and they only cleaned themAlso lPat parts and striped out jet on one carbTwo different mechanics looked it over after eds and both said the same thingAlso I gave them a chance to fix the issuesThey lied again and charged me more moneyI personally will never go there again
Should I keep typing the same response over and over?
*** *** acted in a way that she was banned from our store. After that she said she was never coming back. We can only hope and pray that she will keep her word. I doubt it based on her recollection of the huge scene she caused in our store
If she wants to make it right she can pay us $labor, $for gas, and come apologize to my staff. I don't need or care for a fake apology from her
We completed the repair service #*** for *** *** and he picked it up on 6/11/
On Saturday June 21st both *** and *** *** came into our store with their motor. *** *** was very rude to our staff
The service manager came to me and asked
what we could do. I checked to see if we had any staff on hand to look at it. (We do not do service on Saturdays) Luckily a tech had come in that day and I had him look at it. We found a fuel line leaking on the motor. We removed the line and replaced it. I had the service manager inform them that we would not charge any labor and just for the hose. *** *** went crazy in our store and yelled and screamed. He came and got me and I tried to calm her down. She told me that she is a doctor and her time is more valuable than mine. *** *** paid the $for the line. We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mrand *** ***
Ed's Marine Superstore did the right thing and we were very fair with Mrand *** ***. We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas
*** ***
?
*** *** wrote up a parts ticket with us on 8/14/to order a *** part. He called the parts department a few weeks later to check on it and they informed him that is was not in yet. He then stated that he wanted a refund and would stop payment on his credit
card. we contacted the vendor and cancelled the order for his part
*** *** called a few weeks after that and ask again if the part had come in. Our parts department told him that the order was cancelled since he was stopping payment
If *** *** would like to order the part he can come in and pay us cash.
*** ***
Yes indeed I consider the complaint resolved nowThe outcome, a refund was one of two ways I looked for this to endThank you again
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
UnethicalUnreliable and misrepresenting in their dealings including estimating, charging for non-billable services and billing for work not actually done
On June 6th *** *** came into our store to purchase a HP ***. She paid in full for the motor and we serviced it and got it ready to demonstrate with her. Our technician went over the operation of the motor with her and showed her how to start it.
When she tried she did not have enough strength to pull out the starter rope. Our technician came and got the salesman and they all talked about the motor. My salesman came to me to ask what her options were with the HP since we had already taken it out of the box and serviced the motor and ran it with her. She wanted to get a HP electric start that should would not have to pull the rope on. As a customer courtesy we voided the HP contract and sold her the HP. The HP motor has now been ran and the box destroyed so we cannot ship it and we have to sell it at a discount
*** *** called my salesman the next week and stated that the HP would not fit into the opening of her boat. The motor purchase was never based on a size that fit in a special boat. The salesman tried to understand her measurements but she could never measure the dimensions that made any sense. *** *** wanted to return the motor for a refund. My salesman explained some options if she wanted to trade the motor in on another motor or a price if we were to purchase the motor back from her. She declined.
Ed's Marine Superstore went above and beyond trying to make *** *** happy
In response to the Desired settlements:
While *** *** is warning other about our business I would like to warn all business about *** ***. Take care and do not make any customer service exceptions for her. She will label them as "up-sells" and try to twist a courtesy into doing something dishonest.
Our return policy is clearly stated on our contract and the salesman went over it with her. ALL SALES ARE FINAL
We sold *** *** an HP *** for $2,and did nothing wrong. If *** *** wants to do the right thing she should buy the HP motor that we ran with her or at least send some money towards the discount of it
Sincerely,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below There has still been no "offer" of a resolution by the business *** ***t simply continues to misremember what happened We have taken out business elsewhere The complaint has not been resolved, and it does not appear that *** *** has any intention of doing so
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No "offer" was made by the business regarding this issue Instead, *** *** continues to be untruthful regarding what happened during the interaction in his store There was no "yelling and screaming" I probably mentioned that I am a doctor (which I am) one time, but I did not say nor did I imply that my time is more valuable than his The fact remains that Ed's Marine did not repair the engine as they claimed to have done, and that they returned it to us with the fuel line split They could not have run the engine before returning it to us, as they claimed to have done It is obvious from *** ***'s exaggeration and continual claim that I behaved inappropriately that he is angry and threatened by the fact that I have made a complaint about his business' treatment of me and the shoddy quality of their work
I do not wish to have this complaint listed as "resolved" It is becoming quite clear that *** *** has no interest in accomplishing that end, but instead is continuing to stubbornly insult me and my efforts to achieve a fair outcome
Regards,
*** *** ***
We have sent in the warranty claim to *** *** and we are waiting on approval from *** ***
*** *** called this morning and stated that they no longer want to wait on the approval and they are
picking up the boat
Thanks,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
I did call this morning and asked to speak with a supervisorHe too was very rude and had no answers for why they had took so long to begin the process of fixing our boatI feel like at this point I have no other option but to pick up the boat and take it to a provider who is willing to do their job in a timely manner I will NEVER do business with Ed's Marine again and will be sure to let others know how they treat their customersI would like for my complaint to be made public so that other consumers will be aware of the horrible customer service this business offersThey had no problem with selling us the boat but when it came time to stand behind their product they acted as if they didn't care at all.
Regards,
*** ***
This place is great until they give you something wrong or AFTER you buy something.Then they are the worst! About the worst consumer experience I have ever hadWill NEVER step a foot in this store againMy bad as I had been told they suck since they were bought out
We completed the repair service # [redacted] for [redacted] and he picked it up on 6/11/ On Saturday June 21st both *** and [redacted] came into our store with their motor [redacted] was very rude to our staff The service manager came to me and asked what we could do I checked to see if we had any staff on hand to look at it (We do not do service on Saturdays) Luckily a tech had come in that day and I had him look at it We found a fuel line leaking on the motor We removed the line and replaced it I had the service manager inform them that we would not charge any labor and just for the hose [redacted] went crazy in our store and yelled and screamed He came and got me and I tried to calm her down She told me that she is a doctor and her time is more valuable than mine [redacted] paid the $for the line We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mrand [redacted] Ed's Marine Superstore did the right thing and we were very fair with Mrand [redacted] We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas [redacted] ?
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No "offer" was made by the business regarding this issue Instead, [redacted] continues to be untruthful regarding what happened during the interaction in his store There was no "yelling and screaming" I probably mentioned that I am a doctor (which I am) one time, but I did not say nor did I imply that my time is more valuable than his The fact remains that Ed's Marine did not repair the engine as they claimed to have done, and that they returned it to us with the fuel line split They could not have run the engine before returning it to us, as they claimed to have done It is obvious from [redacted] 's exaggeration and continual claim that I behaved inappropriately that he is angry and threatened by the fact that I have made a complaint about his business' treatment of me and the shoddy quality of their work I do not wish to have this complaint listed as "resolved" It is becoming quite clear that [redacted] has no interest in accomplishing that end, but instead is continuing to stubbornly insult me and my efforts to achieve a fair outcome Regards, [redacted]
Should I keep typing the same response over and over? [redacted] acted in a way that she was banned from our store After that she said she was never coming back We can only hope and pray that she will keep her word I doubt it based on her recollection of the huge scene she caused in our store If she wants to make it right she can pay us $labor, $for gas, and come apologize to my staff I don't need or care for a fake apology from her
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I did call this morning and asked to speak with a supervisorHe too was very rude and had no answers for why they had took so long to begin the process of fixing our boatI feel like at this point I have no other option but to pick up the boat and take it to a provider who is willing to do their job in a timely manner I will NEVER do business with Ed's Marine again and will be sure to let others know how they treat their customersI would like for my complaint to be made public so that other consumers will be aware of the horrible customer service this business offersThey had no problem with selling us the boat but when it came time to stand behind their product they acted as if they didn't care at all Regards, [redacted]
This was our first reply to the complaint:
"On Saturday June 21st both Mrand *** *** came into our store with their motor. *** *** was very rude to our staff
The service manager came to me and asked what we could do. I checked to see if we had any staff on hand to look at it. (We do not do service on Saturdays) Luckily a tech had come in that day and I had him look at it. We found a fuel line leaking on the motor. We removed the line and replaced it. I had the service manager inform them that we would not charge any labor and just for the hose. *** *** went crazy in our store and yelled and screamed. He came and got me and I tried to calm her down. She told me that she is a doctor and her time is more valuable than mine. *** *** paid the $for the line. We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mrand *** ***
Ed's Marine Superstore did the right thing and we were very fair with Mrand *** ***. We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas
*** ***
I was nothing but nice and calm with *** ***. I informed her that is she didn't want to pay the $we could remove the hose and put hers back on. She chose to pay for the new line
She talks to people like they are dogs because as a doctor she thinks she is better than other people. She repeats this over and over in case you missed it the first time because as a non-doctor you might be slow
During her screaming and yelling in the store she said that she will never come back. I hope she meant it because my staff should never be treated in this manner
All over paying $on a bill that should have been $107. No good deed goes unpunished
?
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
These guys are not honest in their dealings regarding warrantee claims I put in a request to have my boat's Bimini top repaired They contacted the manufacturer, *** *** *** who approved the repair, sent the part and according to Ed Marine was replaced When I asked when I could get my boat back, since it was ready, They replied when they received payment from the Manufacturer They were essentially holding my boat for ransom on a warrantee repair until they had the payment in their possession I purchased this boat from them and they treated me very shabbily After an argument with the manager MrG***, he had the part removed and told me to come pick up my boat I was also told I was barred from their business That sounds a little like a scam to me The manufacturer, *** *** ***, sent them the part and according top the warrantee manager there also sent payment for the repair I wouldn't be surprised if they kept the Bimini and the payment without doing the workThey can not be trusted with any warrantee that they may offer
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below In fact, there IS no proposed action
The response written today by *** *** ***, while partially accurate, completely misrepresents my behavior and his response There was no yelling and screaming involved, and I did not "go crazy" As a psychologist, believe I am infinitely qualified to make that determination I was, however, assertive and clearly articulated what I would like done to remedy the problem There are two witnesses to the interaction, whose contact information I have *** *** was only called to speak with me when I requested it, not because I needed to be "calmed down" Unfortunately, when a woman is assertive to a certain type of man, she is at times accused of "yelling, screaming, and going crazy"--again as a psychologist this is behavior that I see all to often It is unfortunate that a representative of a business behaves in this manner
In addition to the misleading and inaccurate description of the interaction by *** *** and Ed's Marine's poor treatment of a repeat
customer, the fact remains that *** ***'s staff had apparently been untruthful about having test run the motor before giving it back to us after the original repair If they had run the engine they would have immediately discovered the slit in the fuel line as gasoline would have poured out of it We maintain that the slit was caused by Ed's Marine, since we had been attempting to start the engine here at home prior to taking it to them in the first place--and there was no leaking gasoline until AFTER it had been to their shop) If they had run the motor after their service, as they claimed, they would have discovered the leak that they caused, would have presumably replaced it, and would not have caused us to waste an entire morning and the cost of gas to take the motor back to Ed's Marine
A further issue has been discovered now as well--the water pump for engine cooling does not seem to be working This is another example of Ed's Marine not providing satisfactory service The whole point of taking the motor to them was that it would not run--and when we picked it up they said it was in good working and running order They either did not properly examine the engine regarding the cooling issue, or something else happened to it when we took it back for the slit fuel line Clearly they failed to repair the motor correctly, and we are left unable to use it after spending over $450, having to make an extra trip, and being treated poorly I have seen many other complaints about this business, and in fact the witnesses confirmed their dissatisfaction with the business as well
Regards,
*** *** ***
DO NOT GO HERE! They will rip you off!! Took months for them to get boat back to me and it wasn't fixedPaid to have carbs rebuilt and they only cleaned themAlso lPat parts and striped out jet on one carbTwo different mechanics looked it over after eds and both said the same thingAlso I gave them a chance to fix the issuesThey lied again and charged me more moneyI personally will never go there again
Should I keep typing the same response over and over?
*** *** acted in a way that she was banned from our store. After that she said she was never coming back. We can only hope and pray that she will keep her word. I doubt it based on her recollection of the huge scene she caused in our store
If she wants to make it right she can pay us $labor, $for gas, and come apologize to my staff. I don't need or care for a fake apology from her
We completed the repair service #*** for *** *** and he picked it up on 6/11/
On Saturday June 21st both *** and *** *** came into our store with their motor. *** *** was very rude to our staff
The service manager came to me and asked
what we could do. I checked to see if we had any staff on hand to look at it. (We do not do service on Saturdays) Luckily a tech had come in that day and I had him look at it. We found a fuel line leaking on the motor. We removed the line and replaced it. I had the service manager inform them that we would not charge any labor and just for the hose. *** *** went crazy in our store and yelled and screamed. He came and got me and I tried to calm her down. She told me that she is a doctor and her time is more valuable than mine. *** *** paid the $for the line. We added gas to the motor (which we did not charge for) and I had a tech run the motor with Mrand *** ***
Ed's Marine Superstore did the right thing and we were very fair with Mrand *** ***. We fixed the motor while they waited on a Saturday, we did not charge them any labor (Labor rate is $100/hour), we test ran the motor with them, we did not charge them for gas
*** ***
?
*** *** wrote up a parts ticket with us on 8/14/to order a *** part. He called the parts department a few weeks later to check on it and they informed him that is was not in yet. He then stated that he wanted a refund and would stop payment on his credit
card. we contacted the vendor and cancelled the order for his part
*** *** called a few weeks after that and ask again if the part had come in. Our parts department told him that the order was cancelled since he was stopping payment
If *** *** would like to order the part he can come in and pay us cash.
*** ***
Yes indeed I consider the complaint resolved nowThe outcome, a refund was one of two ways I looked for this to endThank you again
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
UnethicalUnreliable and misrepresenting in their dealings including estimating, charging for non-billable services and billing for work not actually done
On June 6th *** *** came into our store to purchase a HP ***. She paid in full for the motor and we serviced it and got it ready to demonstrate with her. Our technician went over the operation of the motor with her and showed her how to start it.
When she tried she did not have enough strength to pull out the starter rope. Our technician came and got the salesman and they all talked about the motor. My salesman came to me to ask what her options were with the HP since we had already taken it out of the box and serviced the motor and ran it with her. She wanted to get a HP electric start that should would not have to pull the rope on. As a customer courtesy we voided the HP contract and sold her the HP. The HP motor has now been ran and the box destroyed so we cannot ship it and we have to sell it at a discount
*** *** called my salesman the next week and stated that the HP would not fit into the opening of her boat. The motor purchase was never based on a size that fit in a special boat. The salesman tried to understand her measurements but she could never measure the dimensions that made any sense. *** *** wanted to return the motor for a refund. My salesman explained some options if she wanted to trade the motor in on another motor or a price if we were to purchase the motor back from her. She declined.
Ed's Marine Superstore went above and beyond trying to make *** *** happy
In response to the Desired settlements:
While *** *** is warning other about our business I would like to warn all business about *** ***. Take care and do not make any customer service exceptions for her. She will label them as "up-sells" and try to twist a courtesy into doing something dishonest.
Our return policy is clearly stated on our contract and the salesman went over it with her. ALL SALES ARE FINAL
We sold *** *** an HP *** for $2,and did nothing wrong. If *** *** wants to do the right thing she should buy the HP motor that we ran with her or at least send some money towards the discount of it
Sincerely,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below There has still been no "offer" of a resolution by the business *** ***t simply continues to misremember what happened We have taken out business elsewhere The complaint has not been resolved, and it does not appear that *** *** has any intention of doing so
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No "offer" was made by the business regarding this issue Instead, *** *** continues to be untruthful regarding what happened during the interaction in his store There was no "yelling and screaming" I probably mentioned that I am a doctor (which I am) one time, but I did not say nor did I imply that my time is more valuable than his The fact remains that Ed's Marine did not repair the engine as they claimed to have done, and that they returned it to us with the fuel line split They could not have run the engine before returning it to us, as they claimed to have done It is obvious from *** ***'s exaggeration and continual claim that I behaved inappropriately that he is angry and threatened by the fact that I have made a complaint about his business' treatment of me and the shoddy quality of their work
I do not wish to have this complaint listed as "resolved" It is becoming quite clear that *** *** has no interest in accomplishing that end, but instead is continuing to stubbornly insult me and my efforts to achieve a fair outcome
Regards,
*** *** ***
We have sent in the warranty claim to *** *** and we are waiting on approval from *** ***
*** *** called this morning and stated that they no longer want to wait on the approval and they are
picking up the boat
Thanks,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
I did call this morning and asked to speak with a supervisorHe too was very rude and had no answers for why they had took so long to begin the process of fixing our boatI feel like at this point I have no other option but to pick up the boat and take it to a provider who is willing to do their job in a timely manner I will NEVER do business with Ed's Marine again and will be sure to let others know how they treat their customersI would like for my complaint to be made public so that other consumers will be aware of the horrible customer service this business offersThey had no problem with selling us the boat but when it came time to stand behind their product they acted as if they didn't care at all.
Regards,
*** ***
This place is great until they give you something wrong or AFTER you buy something.Then they are the worst! About the worst consumer experience I have ever hadWill NEVER step a foot in this store againMy bad as I had been told they suck since they were bought out