EDC Moving Systems

Due to the number of orders and shipments that arrived in the same timeframe as Ms [redacted] 's order, we were not able to accommodate earlier contact and scheduling of her deliveryUpon contact with Ms [redacted] , we accommodated her delivery time request for early a.mand as first stop deliveryUnfortunately, the dresser mirror broke in transit due to a broken securing strap and the driver notified her directly of the damage on the morning of the scheduled deliveryShe refused delivery and a replacement for the mirror, and during a follcall by EDC later that day she said that she canceled the order with [redacted] Regarding the disputed amount for the shipment charge, all costs associated with purchase, shipment, and cancellation are handled directly between the customer and [redacted] and not with EDC

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Our Director of Logistics stated that Ms***’s furniture order actually shipped from *** on 8/10/and arrived at the EDC warehouse in *** on 8/14/On orders like hers, we need to unpack and inspect the furniture before we deliver to ensure no damage occurred during shipment to our warehouseWe then need to re-pack and schedule a delivery date and timeframeWe had a high order and furniture delivery volume to process at the same timeframe of Ms***’s orderWe do apologize that we could not contact her sooner to make arrangements to deliver her furnitureWe did prioritize her delivery to her preference for early a.mand first delivery of the day after we contacted her to schedule a delivery date and timeWe also apologize that the mirror was broken during this delivery attemptThis rarely occurs, but there are times that securing straps in a delivery truck break or fail, and damage can occurWe immediately notified her the a.mof the scheduled delivery on 8/28/of the damage and the timeframe for a mirror replacementShe chose to cancel the order that we confirmed during a call to her later in the day on 8/28/We offer our sincerest apologies to Ms*** for this experience that happened during one of the busiest months of the year for moves and deliveries

EDC Moving Systems apologizes that the delivery of ordered household furniture did not meet Ms*** expectations. We do strive to accommodate and please our customers, and in this case there were several complicating factors. EDC Moving Systems received Ms*** ordered furniture
at our Houston warehouse on 8/1, and we left our first voice message with her on 8/in an attempt to schedule a delivery. Regarding the timeframe between when Ms*** ordered her furniture and when it was delivered, this was delayed in part due to the flooding that occurred in Louisiana during this time, and we were unable to deliver due to road closures, and then we worked on getting caught up on our deliveries when roads were clear. Another factor is our delivery routes each day typically include to separate deliveries on a route that can span over miles. For example, the route our driver completed on 9/when we delivered the majority of Ms*** order had stops and covered miles, and included stops in Violet, New Orleans, Mandeville, Hammond, and Baton Rouge. There were only stops in New Orleans, which limited our time to be flexible on a separate delivery timeframe as our driver had to complete all deliveries that day, where the majority were in Baton Rouge. It was not possible to double back for one delivery in New Orleans and complete all deliveries. We did attempt to deliver on 8/31, and there appears to have been some confusion on when the delivery window was, our driver was in the scheduled delivery window on his route manifest and could not wait for Ms*** to get back to her residence in about minutes as he was just starting the route in New Orleans and had to complete the full route as was scheduled with various delivery timeframes. It appears that Ms*** thought the delivery window was 10-noon where our manifest indicated it was schedules for 8-10am. We did schedule one route in reverse to give Mr*** a delivery window of noon-2pm on 9/since she indicated that 8-10am was a difficult time for her to be available, but she called to re-schedule as she could not be available on 9/at this later delivery time. We have her scheduled for the remainder of her order to be delivered this Wed9/between 9-11am. Once again, our apologies for Ms*** frustrations and we hope that she can also understand the complications in this delivery with the flooding, backlog of deliveries we had to make, and the extended routes that limit our flexibility for example to drive back from Baton Rouge to New Orleans for a single delivery and be able to complete all deliveries within a driver’s daily allocated delivery timeframesTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I do not accept the premise that they contacted me in a timely manner.  EDC accepted my dresser from [redacted] on 8/10/2015 and they contacted me on 8/27/2015 after several phone calls to [redacted] to complain about the lack of contact that EDC made.  I was told this was because they were "inspecting" my furniture to be sure there was nothing wrong with it.  They did deliver the dresser in the timeframe that they set when we spoke on the phone but, the driver informed me upon arrival that the dresser was broken beyond repair and could not be delivered. He then told me it would be at least 2 weeks before a replacement could be sent. Therefore, I did cancel my order with [redacted].  I then received a phone call from EDC to confirm the delivery of the dresser that they broke, while in transit to my home. This shows a complete lack of communication between the working parts of their company.  
Regards,
  [redacted]

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Due to the number of orders and shipments that arrived in the same timeframe as Ms. [redacted]'s order, we were not able to accommodate earlier contact and scheduling of her delivery. Upon contact with Ms. [redacted], we accommodated her delivery time request for early a.m. and as first stop...

delivery. Unfortunately, the dresser mirror broke in transit due to a broken securing strap and the driver notified her directly of the damage on the morning of the scheduled delivery. She refused delivery and a replacement for the mirror, and during a follow-up call by EDC later that day she said that she canceled the order with [redacted]. Regarding the disputed amount for the shipment charge, all costs associated with purchase, shipment, and cancellation are handled directly between the customer and [redacted] and not with EDC.