EDCskincare.com

Hi ***, Please use the prepaid return label attached to return the 5x unused Envie De Neuf EGF Clearlight Night Essence (oz.) from your orders placed: [redacted] - placed on 9/19/(4x) & [redacted] - placed on 11/3/(1x) Refund will be issued within business days upon receipt of the unused products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The box only contained itembr /> Regards, [redacted]

On 4/9/customer contacted merchant to return the product stating the product contains ingredient she cannot usePer EDCskincare.com's store policy, only unopened and unused product can be returned for 100% refundCustomer confirmed the product was indeed unopened and unusedUpon receipt of the returned product on 4/14/15, product's seal was clearly cut opened by customer therefore product is in opened and in non-sellable conditionCustomer was offered 20% store credit for returning a non-sellable productProduct ingredients are listed on website and the box of productMerchant is not responsible to cover the price paid when customer chose to return a product with a broken seal

Customer *** *** contacted merchant on 2/19/regarding missing 4x out of 5x products orderedHowever, based on the weight record of the package weighted at the FedEx's facility on 2/11/16, a lb package was received from the merchant and delivered to the customerIt the package only
contains the 1x product customer said she received, the weight record of the package weighted by FedEx would be less than lbTherefore the merchant has reasons to believe the order was received in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Christina Horst
this response from this company is a pathetic attempt at justifying stealing my money ! careful about doing business with this dishonest company !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I hope to request for return shipping labelIt doesn't make any sense for me to pay for return cost because they did not change the image immediately as stated in their email.
Regards,
*** *** *** **

Hi ***,
EDCskincare.com used to sell the Envie de Neuf EGF Clearlight Night Essence in 10-piece set and that is the reason the product image of the 10-piece set was on siteHowever, when the 10-piece set became unavailable, the image was unfortunately not promptly removed from the
site.
Our policy states that all issues with orders should be brought to our attention within days upon deliveryYour first order, ***, was placed in SeptemberHowever, if you could return all of the 1-piece set within the next weeks with your postage, full refund will be issued for the items returned

On 4/9/15 customer contacted merchant to return the product stating the product contains ingredient she cannot use. Per EDCskincare.com's store policy, only unopened and unused product can be returned for 100% refund. Customer confirmed the product was indeed unopened and unused. Upon receipt...

of the returned product on 4/14/15, product's seal was clearly cut opened by customer therefore product is in opened and in non-sellable condition. Customer was offered 20% store credit for returning a non-sellable product. Product ingredients are listed on website and the box of product. Merchant is not responsible to cover the price paid when customer chose to return a product with a broken seal.

It is customer's responsibility to review product ingredients before making the purchase. This information is clearly listed on website for viewing. Upon receipt of the product, the seal does not need to be broken in order to see the ingredients because they are printed on the outer box.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The box only contained 1 itembr />
Regards,
[redacted]

According to our record, the shipping and billing address were provided by the customer when placing the online order. A day later customer called to switch address (shipping to billing & billing to shipping). Merchant did not make any other changes to the addresses. Due to non-delivery,...

FULL REFUND was already issued on 8/24/2015. Therefore, we will not be re-shipping the product to the customer. During the conversation with the customer service representative and customer service manager, customer initiated the usage of profanity after we informed her the address was incorrect from the beginning and a full refund was issued. Customer claimed that she already closed the card used for purchase. We informed her that as a merchant we can only issue refund back to the same card used for the purchase.

Hi [redacted],
 
Please use the prepaid return label attached to return the 5x unused Envie De Neuf EGF Clearlight Night Essence (0.2 oz.) from your orders placed:
 
[redacted] - placed on 9/19/2014 (4x)
 
&
 
[redacted] - placed on 11/3/2014 (1x)
 
Refund will be issued within 3 business days upon receipt of the unused products.