On August 1st I dropped my Jeep Grand Cherokee off at Edd ***'s Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repairedI was told by their service advisor, [redacted] they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairsI received no calls after four days so I attempted to call [redacted] at the number he provided me withAfter going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service departmentAn hour or so later [redacted] called me back and told me he would get my Jeep in to be looked at the next dayThis was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quoteI was connected with [redacted] the Assistant Service Manager, who assured me that my vehicle would be looked at immediatelyOn August the 16th, I was contacted by [redacted] and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $for parts and $2,for labor, also demanding that I pay the $for parts as a security deposit or they would not begin repairsI was absolutely in shock because I knew it was not necessary to replace all those partsI had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished [redacted] was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finishedWhen I called to pay the remainder of the balance for repairs, I was asked to pay over $more than the balance I was quotedUpon speaking to [redacted] about this, she stated that both she and [redacted] had informed me of these additional charges; and the phone conversions stating such were recordedThis was a complete fabrication and an attempt to fleece me for even more moneyI asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager [redacted] wherein I was sent to voicemailI had to call back again, wait for [redacted] to confer with Mr [redacted] and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakesI had been totally ripped off, taken advantage of and left with a dangerous vehicle to driveI have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service DeptI would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me
Thorough assessment of actual home HVAC needs --- installed required HVAC equipment in a timely manner + friendly sales, office & nstall crew They took care of applying for all relevant rebates --- much appreciatedHighly recommend this local company
On August 1st I dropped my 97 Jeep Grand Cherokee off at Edd [redacted]'s Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repaired. I was told by their service advisor, [redacted] they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairs. I received no calls after four days so I attempted to call [redacted] at the number he provided me with. After going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service department. An hour or so later [redacted] called me back and told me he would get my Jeep in to be looked at the next day. This was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise.
Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quote. I was connected with [redacted] the Assistant Service Manager, who assured me that my vehicle would be looked at immediately. On August the 16th, I was contacted by [redacted] and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $921 for parts and $2,032 for labor, also demanding that I pay the $921 for parts as a security deposit or they would not begin repairs. I was absolutely in shock because I knew it was not necessary to replace all those parts. I had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes.
After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished. [redacted] was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finished. When I called to pay the remainder of the balance for repairs, I was asked to pay over $750 more than the balance I was quoted. Upon speaking to [redacted] about this, she stated that both she and [redacted] had informed me of these additional charges; and the phone conversions stating such were recorded. This was a complete fabrication and an attempt to fleece me for even more money. I asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager [redacted] wherein I was sent to voicemail. I had to call back again, wait for [redacted] to confer with Mr. [redacted] and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation.
Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakes. I had been totally ripped off, taken advantage of and left with a dangerous vehicle to drive. I have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service Dept. I would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me.
Thorough assessment of actual home HVAC needs --- installed required HVAC equipment in a timely manner + friendly sales, office & nstall crew. They took care of applying for all relevant rebates --- much appreciated. Highly recommend this local company
I had a terrible buying experience at Ed kirby in Dalton, Ga. bought a Cadillac SRX back in July 2015, the sales person told us that most of their used vehicles are in good condition, that most of them last at least 2 years without any major problems. Two hours after getting the car the check engine light come up so I called the sales person and she just said that it was a done deal there was nothing she could do about it. I had to go to work that night (driving a truck) to California so After two weeks when I got back, opened one of the back doors and it just come off. I fixed it 6 months later trying to fix the check engine light (thinking that it was just a sensor) found out that the problem was something wrong with the camshaft, 5 months ago the transmission broked. Bottom line is that I'm paying $15,000 for a peace of junk that comes from Ed kirby Chevrolet in Dalton,GA.
On August 1st I dropped my Jeep Grand Cherokee off at Edd ***'s Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repairedI was told by their service advisor, [redacted] they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairsI received no calls after four days so I attempted to call [redacted] at the number he provided me withAfter going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service departmentAn hour or so later [redacted] called me back and told me he would get my Jeep in to be looked at the next dayThis was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quoteI was connected with [redacted] the Assistant Service Manager, who assured me that my vehicle would be looked at immediatelyOn August the 16th, I was contacted by [redacted] and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $for parts and $2,for labor, also demanding that I pay the $for parts as a security deposit or they would not begin repairsI was absolutely in shock because I knew it was not necessary to replace all those partsI had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished [redacted] was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finishedWhen I called to pay the remainder of the balance for repairs, I was asked to pay over $more than the balance I was quotedUpon speaking to [redacted] about this, she stated that both she and [redacted] had informed me of these additional charges; and the phone conversions stating such were recordedThis was a complete fabrication and an attempt to fleece me for even more moneyI asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager [redacted] wherein I was sent to voicemailI had to call back again, wait for [redacted] to confer with Mr [redacted] and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakesI had been totally ripped off, taken advantage of and left with a dangerous vehicle to driveI have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service DeptI would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me
Thorough assessment of actual home HVAC needs --- installed required HVAC equipment in a timely manner + friendly sales, office & nstall crew They took care of applying for all relevant rebates --- much appreciatedHighly recommend this local company
On August 1st I dropped my 97 Jeep Grand Cherokee off at Edd [redacted]'s Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repaired. I was told by their service advisor, [redacted] they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairs. I received no calls after four days so I attempted to call [redacted] at the number he provided me with. After going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service department. An hour or so later [redacted] called me back and told me he would get my Jeep in to be looked at the next day. This was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise.
Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quote. I was connected with [redacted] the Assistant Service Manager, who assured me that my vehicle would be looked at immediately. On August the 16th, I was contacted by [redacted] and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $921 for parts and $2,032 for labor, also demanding that I pay the $921 for parts as a security deposit or they would not begin repairs. I was absolutely in shock because I knew it was not necessary to replace all those parts. I had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes.
After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished. [redacted] was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finished. When I called to pay the remainder of the balance for repairs, I was asked to pay over $750 more than the balance I was quoted. Upon speaking to [redacted] about this, she stated that both she and [redacted] had informed me of these additional charges; and the phone conversions stating such were recorded. This was a complete fabrication and an attempt to fleece me for even more money. I asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager [redacted] wherein I was sent to voicemail. I had to call back again, wait for [redacted] to confer with Mr. [redacted] and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation.
Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakes. I had been totally ripped off, taken advantage of and left with a dangerous vehicle to drive. I have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service Dept. I would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me.
Thorough assessment of actual home HVAC needs --- installed required HVAC equipment in a timely manner + friendly sales, office & nstall crew. They took care of applying for all relevant rebates --- much appreciated. Highly recommend this local company
I had a terrible buying experience at Ed kirby in Dalton, Ga. bought a Cadillac SRX back in July 2015, the sales person told us that most of their used vehicles are in good condition, that most of them last at least 2 years without any major problems. Two hours after getting the car the check engine light come up so I called the sales person and she just said that it was a done deal there was nothing she could do about it. I had to go to work that night (driving a truck) to California so After two weeks when I got back, opened one of the back doors and it just come off. I fixed it 6 months later trying to fix the check engine light (thinking that it was just a sensor) found out that the problem was something wrong with the camshaft, 5 months ago the transmission broked. Bottom line is that I'm paying $15,000 for a peace of junk that comes from Ed kirby Chevrolet in Dalton,GA.