Eddie Z's Blinds & Drapery-Chicago

I would be happy to discuss the events surrounding MrDipzinskis order personallyI will reach out to him today, but in the in event that I am not able to reach him, he can call me on my cell phone at 630-440-8900.Thank You, [redacted] ***Vice PresidentEddie Z's Blinds and Drapery

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Contact Name and Title: [redacted] V.P Contact Phone: XXX-XXX-XXXX Contact Email: ***@eddiez.us Our customer service manager contacted the customer yesterday and was able to offer an acceptable solution todayThe product is being installed as made and a price concession will be made Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello ***: The following is statement of the events as they occurred 2/5/- Customer informed of the estimated shipping date for original order would be 2/10/2/10/- Customer called to be scheduled for install and left message 2/13/- Customer contacted and scheduled for 2/15/for install3/1/- Customer requests service for shade issueScheduled for 3/7/with a technicianCustomer was unhappy with the shade size and how it was too close to a stair 3/3/- Customer Service Report turned in for remake on shade 3/8/& 3/10/- Courtesy call to customer left message about needing to come back to re-measure3/10/- Received customer's request for Eddie Z's guarantee3/14/- Made contact with customer and scheduled another appointment for 3/17/4/17/- Manager made contact with customerWe sent a different installer to measure4/18/- Courtesy call to customer to let him know that the shade was being remade and was ordered4/28/- Called customer to schedule new install5/2/- New product installed and customer expressed that he was very happy I hope this helpsPlease let me know if there is anything else that you need from me Thank you,

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: *** *** Vice President
Contact Phone: XXXXXXXXXX ***
Contact Email: ***@eddiez.us
A new blind has been made and has shipped from the vendor in MexicoIt is due to arrive in our store on 6/As soon as the
delivery is checked in we will call the customer to let them know it is ready for pick up
Initial Consumer Rebuttal /* (3000, 7, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told the same thing on six different occasions over the past three monthsI will only believe it when I get my blind
Final Business Response /* (4000, 9, 2015/06/29) */
The product was received in our Lincoln Park store today and a message has been left for the customer that it is ready for pick up

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: *** *** Vice President
Contact Phone: XXXXXXXXXX ***
Contact Email: ***@eddiez.us
A new blind has been made and has shipped from the vendor in MexicoIt is due to arrive in our store on 6/As soon as
the delivery is checked in we will call the customer to let them know it is ready for pick up
Initial Consumer Rebuttal /* (3000, 7, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told the same thing on six different occasions over the past three monthsI will only believe it when I get my blind
Final Business Response /* (4000, 9, 2015/06/29) */
The product was received in our Lincoln Park store today and a message has been left for the customer that it is ready for pick up

I would be happy to discuss the events surrounding MrDipzinskis order personallyI will reach out to him today, but in the in event that I am not able to reach him, he can call me on my cell phone at 630-440-Thank You,
*** ***
Vice President
Eddie Z's Blinds and
Drapery

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: *** *** V.P
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@eddiez.us
Our customer service manager contacted the customer yesterday and was able to offer an acceptable solution todayThe product is being
installed as made and a price concession will be made
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I would be happy to discuss the events surrounding MrDipzinskis order personallyI will reach out to him today, but in the in event that I am not able to reach him, he can call me on my cell phone at 630-440-8900.Thank You,*** ***Vice PresidentEddie Z's Blinds and Drapery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***: The following is statement of the events as they occurred 2/5/- Customer informed of the estimated shipping date for original order would be 2/10/2/10/- Customer called to be scheduled for install and left message 2/13/- Customer contacted and
scheduled for 2/15/for install3/1/- Customer requests service for shade issueScheduled for 3/7/with a technicianCustomer was unhappy with the shade size and how it was too close to a stair 3/3/- Customer Service Report turned in for remake on shade. 3/8/& 3/10/- Courtesy call to customer left message about needing to come back to re-measure 3/10/- Received customer's request for Eddie Z's guarantee3/14/- Made contact with customer and scheduled another appointment for 3/17/4/17/17 - Manager made contact with customerWe sent a different installer to measure4/18/- Courtesy call to customer to let him know that the shade was being remade and was ordered4/28/- Called customer to schedule new install 5/2/- New product installed and customer expressed that he was very happy I hope this helps Please let me know if there is anything else that you need from me Thank you,

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: *** *** V.P
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@eddiez.us
Our customer service manager contacted the customer yesterday and was able to offer an acceptable solution todayThe product is being installed
as made and a price concession will be made
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I would be happy to discuss the events surrounding MrDipzinskis order personallyI will reach out to him today, but in the in event that I am not able to reach him, he can call me on my cell phone at 630-440-8900.Thank You,*** ***Vice PresidentEddie Z's Blinds and Drapery

Hello ***: The following is statement of the events as they occurred 2/5/- Customer informed of the estimated shipping date for original order would be 2/10/2/10/- Customer called to be scheduled for install and left message 2/13/- Customer contacted and
scheduled for 2/15/for install3/1/- Customer requests service for shade issueScheduled for 3/7/with a technicianCustomer was unhappy with the shade size and how it was too close to a stair 3/3/- Customer Service Report turned in for remake on shade. 3/8/& 3/10/- Courtesy call to customer left message about needing to come back to re-measure3/10/- Received customer's request for Eddie Z's guarantee3/14/- Made contact with customer and scheduled another appointment for 3/17/4/17/17 - Manager made contact with customerWe sent a different installer to measure4/18/- Courtesy call to customer to let him know that the shade was being remade and was ordered4/28/- Called customer to schedule new install5/2/- New product installed and customer expressed that he was very happy I hope this helpsPlease let me know if there is anything else that you need from me Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***