Eddie Z's Blinds & Drapery-Orland Pk

I understand and agree that this situation could have been handled betterThis is a custom made product and delivery times are not always definite, and mistakes can happenThe corrected product has been manufactured and in transit to our warehouseSince this is a custom made product we do not have a cancellation policyThat being said, we do agree that some type of compensation is in order for the delays that the consumer has experiencedOur territory manager, [redacted] ***, will contact the customer and discuss some type of compensation

Complaint: [redacted] I am rejecting this response because:I was in contact with [redacted] and she was very apologetic and wanted to correct this situation. She offered me the blinds at half-price for a total of $700 and I accepted on the condition she notify when the blinds get into her office and can give me a definite date of install. She called last week and we agreed on a Thursday 3-5 pm time. I asked for same installer and he arrived on-time with the blinds. They fit! I paid by check. But, one of the blinds had an imperfection that I pointed out to installer who tried to correct but could not. He told me to let [redacted] know about it and she would order another. He was returning to another office in Hodgkins, Illinois, so I called [redacted] at the Orland Park store and reported to her about the misaligned stitching. She said she would order another as soon as she gets all the paperwork. I took several photos and the installer did, also. He also wrote on the receipt "paid in full" and also wrote about the faulty stitching on receipt. I am waiting now to here back from ***. Sincerely, [redacted]

I understand and agree that this situation could have been handled betterThis is a custom made product and delivery times are not always definite, and mistakes can happenThe corrected product has been manufactured and in transit to our warehouse
Since this is a custom made product we
do not have a cancellation policyThat being said, we do agree that some type of compensation is in order for the delays that the consumer has experiencedOur territory manager, *** ***, will contact the customer and discuss some type of compensation

I understand and agree that this situation could have been handled betterThis is a custom made product and delivery times are not always definite, and mistakes can happenThe corrected product has been manufactured and in transit to our warehouseSince this is a custom made product we do not
have a cancellation policyThat being said, we do agree that some type of compensation is in order for the delays that the consumer has experiencedOur territory manager, *** ***, will contact the customer and discuss some type of compensation

Complaint: ***
I am rejecting this response because:I was in contact with *** and she was very apologetic and wanted to correct this situationShe offered me the blinds at half-price for a total of $and I accepted on the condition she notify when the blinds get into her office and can give me a definite date of installShe called last week and we agreed on a Thursday 3-pm timeI asked for same installer and he arrived on-time with the blindsThey fit! I paid by checkBut, one of the blinds had an imperfection that I pointed out to installer who tried to correct but could notHe told me to let *** know about it and she would order anotherHe was returning to another office in Hodgkins, Illinois, so I called *** at the Orland Park store and reported to her about the misaligned stitchingShe said she would order another as soon as she gets all the paperworkI took several photos and the installer did, alsoHe also wrote on the receipt "paid in full" and also wrote about the faulty stitching on receiptI am waiting now to here back from ***.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: *** *** VP
Contact Phone: XXX-XXX-XXXX
My apologies to the customer for our staff not being responsive to her needsI looked up the order and did not see any record of any correspondence of the issue with the
new windowsWe would be happy to accommodate the removal and installation of the shadesI will have our customer service call the customer to quote a price and arrange for the work to be completed

Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: *** *** VP
Contact Phone: XXX-XXX-XXXX
My apologies to the customer for our staff not being responsive to her needsI looked up the order and did not see any record of any correspondence of the issue with the new
windowsWe would be happy to accommodate the removal and installation of the shadesI will have our customer service call the customer to quote a price and arrange for the work to be completed