The necessary parts to complete the project had been ordered and have been receivedA message was left for the customer to make arrangements to finish the projectAlthough our showroom has been closed in the Milwaukee area Eddie Z's continues to conduct business in the Chicago land area and will continue to service our Wisconsin clients for any ongoing issues
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that one of the offered solutions is satisfactory to me.I decided to accept the reduction in the outstanding balance I actually had made arrangements to mount rails on the inside of the window to shield the light coming through on the sidesI will use the offered refund to pay for the mounting of those railsI do appreciate the business acknowledgement as to the particulars of my caseThank You Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will not consider this resolved until my blind is installed I returned the company's call this afternoon and have not heard back Not only is my blind not installed, I don't even have an installation date And if I were a betting person, I would wager that the part will be "wrong" again when someone does finally show up I would like someone from the business to expedite the install, ensure there won't be an issue with this 4th attempt, and acknowledge that this is not a gracious customer experienceI'd also like to know whether the policy to pay in full before installation was a corporate requirement or a Brookfield location requirement I feel ripped off by this company and I expect to be reimbursed for the inconvenience and the time I've had to take off of work to be at my home times (and now a 4th) Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The work has been completed to our satisfaction We can close this complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I spoke with the customer and her husband last Thursday, 2/After reviewing all of the information that was discussed I called Mrs [redacted] on the following day and offered a solution for herWe agreed to change all of the existing shutters out to the [redacted] brandThe only additional out of pocket expense for her would be to pay for the additional window that was in question and not included in the original installation.Mrs [redacted] felt that was a reasonable offer, but she needed to discuss it with her husband and would get back to us with their final decision
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that one of the offered solutions is satisfactory to me.I decided to accept the reduction in the outstanding balance I actually had made arrangements to mount rails on the inside of the window to shield the light coming through on the sidesI will use the offered refund to pay for the mounting of those rails. I do appreciate the business acknowledgement as to the particulars of my case. Thank You
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will not consider this resolved until my blind is installed I returned the company's call this afternoon and have not heard back Not only is my blind not installed, I don't even have an installation date And if I were a betting person, I would wager that the part will be "wrong" again when someone does finally show up I would like someone from the business to expedite the install, ensure there won't be an issue with this 4th attempt, and acknowledge that this is not a gracious customer experienceI'd also like to know whether the policy to pay in full before installation was a corporate requirement or a Brookfield location requirement I feel ripped off by this company and I expect to be reimbursed for the inconvenience and the time I've had to take off of work to be at my home times (and now a 4th)
Regards,
*** ***
The customer did indeed place an order with us on 2/21/A contract was written and signed for with the exact specifications of the product that was ordered; quantity, material type, color, and operation typeOn 3/28/the product was installed with the exact specifications that were identified
on the contractApparently the consumers impression was that she was to receive shades that worked in the up direction as well as downNowhere on the contract was it indicated that this additional item (top down/bottom up) was included in the purchase. To rectify the situation we ordered new shades with the additional feature and only charged the incremental increase in price, as if she ordered and paid for that feature originallyWe could very well have held her to the terms of the contract as signed for, but that is not our policy.The only additional costs above and beyond what it would have originally cost had she ordered the product with the TDBU feature was the cost of reinstalling the new shades and removing the existingThe cost of those services was $The total price for the upgraded features, increased sizes, and installation/removal fee's, were $The customer has paid $toward thatThe additional $was paid by the decorator out of her own pocket just to try and make the customer happy.I have been in this industry over years, of them with Eddie Z'sNever in any of that time have I witnessed or heard of any sales associate reaching into their own pocket and paying a significant amount of money in order to satisfy an unhappy customerIf that's not going over and above normal customer service I don't know what does. I know it is the Revdex.com's obligation to make sure a reasonable settlement is made between the consumer and business, but in this case we have done all that we can do in order to make things right
I do not entirely disagree with the customers commentsThe shades in our store are installed in perfectly square framesIf a customers windows are also perfectly square their installation would exactly mimic that of the storeUnfortunately his windows are obviously out of squareIf that were appreciated at the time of purchase the alternative would have been to mount the shades on the OUTSIDE of the window frame
Ideally any and all customers prefer the look of an inside mounted shade, but their windows just do not accommodate thisThis would be one of the exact reasons why we DO offer the "Perfect Look guarantee"It allows the customer to return to the pre-purchase conditions and ONLY pay the difference in the size or type of product they reselect
We can honor one of two options:
1) simply waive the remaining balance and the customer can keep the product as is
2) The customer can reselect a new product providing he pays the remaining balance on the original order as well as the incremental charges of a reselection as well as the re-installationHe may visit the showroom and make the reselection and determine the additional costs prior to making a final decision
Hello,Both the territory manager and sales representative are in correspondence with the customer to address any and all issuesYes, we are an authorized *** *** dealer, but we also carry other brands*** *** is a high end brand and price was a consideration in this transactionThe
contract that was agreed upon and signed for was NOT for *** *** productsThat document is attachedThe product that was provided carry's the same warranties as the *** *** products, it is of good quality and something that we have provided to thousands of customersIn regards to the missing windows/rooms, there does appear to be some confusion surrounding that issue and that is being addressed by the sales representative and her manager
We provided this customer with new room darkening shades for his bed room on 5/29/They were mounted on the interior of his window frame, which was discussed when measurements were takenOur new shades block 100% of the light, but there will always be a halo of light when mounted on the
interior of the frame, again, this was discussedThe customer expressed dissatisfaction at the installation and would not pay the balance dueWe agreed to come back to his home and install his old shades that were on the outside of the window frame in front of the newly installed shadesWe then offered the options of allowing the customer to reselect a new product under our "Perfect Look Guarantee" policy, but the balance would need to be paid firstThis all transpired on or about 6/10/The account has been turned over to collections as the customer has the product he signed for and received in his home and had not paid the balanceWe would be happy to allow him to select an alternative product under our perfect look guarantee program once the final balance is paid in full
We are very sorry for any inconvenienceFrom what I understand we have a service appointment scheduled on Saturday September 9thOur Customer Care manager in our Chicago service department will be following up to make sure that the work is completed in a satisfactory manner
The necessary parts to complete the project had been ordered and have been receivedA message was left for the customer to make arrangements to finish the projectAlthough our showroom has been closed in the Milwaukee area Eddie Z's continues to conduct business in the Chicago land area and will
continue to service our Wisconsin clients for any ongoing issues
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The work has been completed to our satisfaction. We can close this complaint
Regards,
*** ***
I spoke with the customer and her husband last Thursday, 2/After reviewing all of the information that was discussed I called Mrs*** on the following day and offered a solution for herWe agreed to change all of the existing shutters out to the *** *** brandThe only additional out of pocket expense for her would be to pay for the additional window that was in question and not included in the original installation.Mrs*** felt that was a reasonable offer, but she needed to discuss it with her husband and would get back to us with their final decision
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The necessary parts to complete the project had been ordered and have been receivedA message was left for the customer to make arrangements to finish the projectAlthough our showroom has been closed in the Milwaukee area Eddie Z's continues to conduct business in the Chicago land area and will continue to service our Wisconsin clients for any ongoing issues
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that one of the offered solutions is satisfactory to me.I decided to accept the reduction in the outstanding balance I actually had made arrangements to mount rails on the inside of the window to shield the light coming through on the sidesI will use the offered refund to pay for the mounting of those railsI do appreciate the business acknowledgement as to the particulars of my caseThank You Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will not consider this resolved until my blind is installed I returned the company's call this afternoon and have not heard back Not only is my blind not installed, I don't even have an installation date And if I were a betting person, I would wager that the part will be "wrong" again when someone does finally show up I would like someone from the business to expedite the install, ensure there won't be an issue with this 4th attempt, and acknowledge that this is not a gracious customer experienceI'd also like to know whether the policy to pay in full before installation was a corporate requirement or a Brookfield location requirement I feel ripped off by this company and I expect to be reimbursed for the inconvenience and the time I've had to take off of work to be at my home times (and now a 4th) Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The work has been completed to our satisfaction We can close this complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I spoke with the customer and her husband last Thursday, 2/After reviewing all of the information that was discussed I called Mrs [redacted] on the following day and offered a solution for herWe agreed to change all of the existing shutters out to the [redacted] brandThe only additional out of pocket expense for her would be to pay for the additional window that was in question and not included in the original installation.Mrs [redacted] felt that was a reasonable offer, but she needed to discuss it with her husband and would get back to us with their final decision
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that one of the offered solutions is satisfactory to me.I decided to accept the reduction in the outstanding balance I actually had made arrangements to mount rails on the inside of the window to shield the light coming through on the sidesI will use the offered refund to pay for the mounting of those rails. I do appreciate the business acknowledgement as to the particulars of my case. Thank You
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will not consider this resolved until my blind is installed I returned the company's call this afternoon and have not heard back Not only is my blind not installed, I don't even have an installation date And if I were a betting person, I would wager that the part will be "wrong" again when someone does finally show up I would like someone from the business to expedite the install, ensure there won't be an issue with this 4th attempt, and acknowledge that this is not a gracious customer experienceI'd also like to know whether the policy to pay in full before installation was a corporate requirement or a Brookfield location requirement I feel ripped off by this company and I expect to be reimbursed for the inconvenience and the time I've had to take off of work to be at my home times (and now a 4th)
Regards,
*** ***
The customer did indeed place an order with us on 2/21/A contract was written and signed for with the exact specifications of the product that was ordered; quantity, material type, color, and operation typeOn 3/28/the product was installed with the exact specifications that were identified
on the contractApparently the consumers impression was that she was to receive shades that worked in the up direction as well as downNowhere on the contract was it indicated that this additional item (top down/bottom up) was included in the purchase. To rectify the situation we ordered new shades with the additional feature and only charged the incremental increase in price, as if she ordered and paid for that feature originallyWe could very well have held her to the terms of the contract as signed for, but that is not our policy.The only additional costs above and beyond what it would have originally cost had she ordered the product with the TDBU feature was the cost of reinstalling the new shades and removing the existingThe cost of those services was $The total price for the upgraded features, increased sizes, and installation/removal fee's, were $The customer has paid $toward thatThe additional $was paid by the decorator out of her own pocket just to try and make the customer happy.I have been in this industry over years, of them with Eddie Z'sNever in any of that time have I witnessed or heard of any sales associate reaching into their own pocket and paying a significant amount of money in order to satisfy an unhappy customerIf that's not going over and above normal customer service I don't know what does. I know it is the Revdex.com's obligation to make sure a reasonable settlement is made between the consumer and business, but in this case we have done all that we can do in order to make things right
I do not entirely disagree with the customers commentsThe shades in our store are installed in perfectly square framesIf a customers windows are also perfectly square their installation would exactly mimic that of the storeUnfortunately his windows are obviously out of squareIf that were appreciated at the time of purchase the alternative would have been to mount the shades on the OUTSIDE of the window frame
Ideally any and all customers prefer the look of an inside mounted shade, but their windows just do not accommodate thisThis would be one of the exact reasons why we DO offer the "Perfect Look guarantee"It allows the customer to return to the pre-purchase conditions and ONLY pay the difference in the size or type of product they reselect
We can honor one of two options:
1) simply waive the remaining balance and the customer can keep the product as is
2) The customer can reselect a new product providing he pays the remaining balance on the original order as well as the incremental charges of a reselection as well as the re-installationHe may visit the showroom and make the reselection and determine the additional costs prior to making a final decision
Hello,Both the territory manager and sales representative are in correspondence with the customer to address any and all issuesYes, we are an authorized *** *** dealer, but we also carry other brands*** *** is a high end brand and price was a consideration in this transactionThe
contract that was agreed upon and signed for was NOT for *** *** productsThat document is attachedThe product that was provided carry's the same warranties as the *** *** products, it is of good quality and something that we have provided to thousands of customersIn regards to the missing windows/rooms, there does appear to be some confusion surrounding that issue and that is being addressed by the sales representative and her manager
We provided this customer with new room darkening shades for his bed room on 5/29/They were mounted on the interior of his window frame, which was discussed when measurements were takenOur new shades block 100% of the light, but there will always be a halo of light when mounted on the
interior of the frame, again, this was discussedThe customer expressed dissatisfaction at the installation and would not pay the balance dueWe agreed to come back to his home and install his old shades that were on the outside of the window frame in front of the newly installed shadesWe then offered the options of allowing the customer to reselect a new product under our "Perfect Look Guarantee" policy, but the balance would need to be paid firstThis all transpired on or about 6/10/The account has been turned over to collections as the customer has the product he signed for and received in his home and had not paid the balanceWe would be happy to allow him to select an alternative product under our perfect look guarantee program once the final balance is paid in full
We are very sorry for any inconvenienceFrom what I understand we have a service appointment scheduled on Saturday September 9thOur Customer Care manager in our Chicago service department will be following up to make sure that the work is completed in a satisfactory manner
The necessary parts to complete the project had been ordered and have been receivedA message was left for the customer to make arrangements to finish the projectAlthough our showroom has been closed in the Milwaukee area Eddie Z's continues to conduct business in the Chicago land area and will
continue to service our Wisconsin clients for any ongoing issues
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The work has been completed to our satisfaction. We can close this complaint
Regards,
*** ***
I spoke with the customer and her husband last Thursday, 2/After reviewing all of the information that was discussed I called Mrs*** on the following day and offered a solution for herWe agreed to change all of the existing shutters out to the *** *** brandThe only additional out of pocket expense for her would be to pay for the additional window that was in question and not included in the original installation.Mrs*** felt that was a reasonable offer, but she needed to discuss it with her husband and would get back to us with their final decision
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***