Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: [redacted] VP
Contact Phone: XXX-XXX-XXXX
My apologies to the customer for our staff not being responsive to her needs. I looked up the order and did not see any record of any correspondence of the issue with the...
new windows. We would be happy to accommodate the removal and installation of the shades. I will have our customer service call the customer to quote a price and arrange for the work to be completed.
I understand and agree that this situation could have been handled better. This is a custom made product and delivery times are not always definite, and mistakes can happen. The corrected product has been manufactured and in transit to our warehouse. Since this is a custom made product we do not...
have a cancellation policy. That being said, we do agree that some type of compensation is in order for the delays that the consumer has experienced. Our territory manager, [redacted], will contact the customer and discuss some type of compensation.
Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: [redacted] VP
Contact Phone: XXX-XXX-XXXX
My apologies to the customer for our staff not being responsive to her needs. I looked up the order and did not see any record of any correspondence of the issue with the new...
windows. We would be happy to accommodate the removal and installation of the shades. I will have our customer service call the customer to quote a price and arrange for the work to be completed.
Complaint: [redacted]
I am rejecting this response because:I was in contact with [redacted] and she was very apologetic and wanted to correct this situation. She offered me the blinds at half-price for a total of $700 and I accepted on the condition she notify when the blinds get into her office and can give me a definite date of install. She called last week and we agreed on a Thursday 3-5 pm time. I asked for same installer and he arrived on-time with the blinds. They fit! I paid by check. But, one of the blinds had an imperfection that I pointed out to installer who tried to correct but could not. He told me to let [redacted] know about it and she would order another. He was returning to another office in Hodgkins, Illinois, so I called [redacted] at the Orland Park store and reported to her about the misaligned stitching. She said she would order another as soon as she gets all the paperwork. I took several photos and the installer did, also. He also wrote on the receipt "paid in full" and also wrote about the faulty stitching on receipt. I am waiting now to here back from [redacted].
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: [redacted] VP
Contact Phone: XXX-XXX-XXXX
My apologies to the customer for our staff not being responsive to her needs. I looked up the order and did not see any record of any correspondence of the issue with the...
new windows. We would be happy to accommodate the removal and installation of the shades. I will have our customer service call the customer to quote a price and arrange for the work to be completed.
I understand and agree that this situation could have been handled better. This is a custom made product and delivery times are not always definite, and mistakes can happen. The corrected product has been manufactured and in transit to our warehouse. Since this is a custom made product we do not...
have a cancellation policy. That being said, we do agree that some type of compensation is in order for the delays that the consumer has experienced. Our territory manager, [redacted], will contact the customer and discuss some type of compensation.
Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: [redacted] VP
Contact Phone: XXX-XXX-XXXX
My apologies to the customer for our staff not being responsive to her needs. I looked up the order and did not see any record of any correspondence of the issue with the new...
windows. We would be happy to accommodate the removal and installation of the shades. I will have our customer service call the customer to quote a price and arrange for the work to be completed.
Complaint: [redacted]
I am rejecting this response because:I was in contact with [redacted] and she was very apologetic and wanted to correct this situation. She offered me the blinds at half-price for a total of $700 and I accepted on the condition she notify when the blinds get into her office and can give me a definite date of install. She called last week and we agreed on a Thursday 3-5 pm time. I asked for same installer and he arrived on-time with the blinds. They fit! I paid by check. But, one of the blinds had an imperfection that I pointed out to installer who tried to correct but could not. He told me to let [redacted] know about it and she would order another. He was returning to another office in Hodgkins, Illinois, so I called [redacted] at the Orland Park store and reported to her about the misaligned stitching. She said she would order another as soon as she gets all the paperwork. I took several photos and the installer did, also. He also wrote on the receipt "paid in full" and also wrote about the faulty stitching on receipt. I am waiting now to here back from [redacted].
Sincerely,
[redacted]