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Eddie's Tire Pros

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Eddie's Tire Pros Reviews (2)

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I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
First and foremost, my employment with Eddie's was terminated under my own will and choiceI was never "let go." I even told the other tech I was working with the day I left that I was leavingI went and advised Mr*** *** the job wasn't working out for meHe shook my hand and told me to take careI was never told or asked to leaveSecondly, each time I went in to pick my truck up I was told that *** *** put my truck in alignment "the best he could." I also asked *** *** why my truck couldn't be fixed each time and he stated every time that "he didn't know and told me to ask *** ***." *** *** was frustrated that I asked why my vehicle couldn't be fixedThe only issue that I was aware of on my truck to cause an issue were the guide pins for the cambers were broke, which I knew they were because I personally broke them putting on the new control arms and I don't dispute that statement at alllI was never advised from *** *** nor *** *** about the brand new cambers and bolts that I installed prior to bringing my truck to Eddie's the first time, were not in proper working conditionI have all bills and tech notes that were placed on my bills from Eddie's and never once was broken cambers or welding my truck on any of my billsI also have all receipts from the new parts and service that I had to have done to fix my truck correctlyWhen I initially went back to Eddie's to discuss the issue, *** ***h would never come down to speak with me directlyInstead he sent *** *** to tell me that he wasn't going to do anything about the issue and that it was up to *** *** to handle it which *** *** also stated that he wasn't going to do anything about the issue eitherI then walked to my vehicle to leave and was followed by *** *** shortly after I went to my vehicleI was online looking up the address for Eddie's as *** *** approached my vehicleI rolled down my window and *** *** asked me what I was doing and I told himHe stated that all I had to do was ask for it and he would have gave it to me*** *** then went on to tell me that the issue was between *** ***h and myself and that he, *** ***, had "nothing in it.' We shook hands and I left the parking lot In response to *** ***'s allegations about me being a disgruntled employee; I find that statement and offensiveI took my vehicle back to Eddie's because I trusted *** *** and *** *** to work on my vehicle and ensure that it was fixed properlyI had no ill feelings about leaving Eddie's in any shape or form, if I did, I surely would have not returned to have any further work on any vehicle of mine nor spend my money thereAgain, I have all bills and receipts from all work done at Eddie's and the receipts from *** ***t as well as the new bolt kits I had to purchase from *** *** **rts to replace the bolts and cambers Eddie's technician messed upI also have pictures of my vehicle prior to the technician at *** ***t working on my truckI was never trying to get anything other than what I felt that I was owed after Eddie's worked on my vehicle.
Regards,
*** ** ***

Please see the following responses to the complaint listed in reference 1*** 1) Brought his vehicle in for a truck alignmentThe customer was advised that the caster-camber bolts were broken and bentThe customer acknowledged that he was aware of this and advised that he broke and
bent the caster-camber bolts while replacing the upper control arm on his truckThe service technician, *** *** *as told by the customer to put them in the best he could and to align the truck the best that he could2) Brought his vehicle in again and stated the truck was pullingAgain, the service technician advised the customer that he needed to replace the caster-camber bolts that was broken and that he was advised they were broken on the first visitAgain, the service technician was told by the customer to align the truck the best that he could3) Brought his vehicle in again, and was advised again for the 3rd time that the caster-camber bolts were broken and needed to be replacedAgain, advised the customer the issue with the truck would not be resolved until the caster-camber bolts were replacedAgain, the customer advised the service technician to do whatever he could to them to spin and align the truckHe was advised that this would not solve the issueIt is my opinion, if the customer would have replaced the caster-camber bolts, in which he admitted he had broke himself while replacing the upper control arm, and that the service technician advised him the truck would not be repaired properly without the replacement, the truck would have been repaired properly on the first visitThe customer went to *** *** and was told the exact same thing that the service technician had told him from our shop for the visitsAlso, we would like to point out that n *** ***was an past employee and had to be let goHowever, he went to work for another shop, but continued to bring his truck to our shop for workBut would not listen to the service technician as to properly fix the issue for his truck, Therefore, it is my opinion that * ** ***s a disgruntled past employee. If you have any questions, please feel free to contact us. Thank you, *** ***

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Address: 123 Main St, Poca, West Virginia, United States, 25159-9602

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