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Eddie's Quick Fix

2618 W Fairfield Drive, Pensacola, Florida, United States, 32505

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Reviews Cell Phone Repair Eddie's Quick Fix

Eddie's Quick Fix Reviews (%countItem)

I went into the repair shop to have a stripped screw removed from my iPhone XR and the owner's son said he could remove it for $10. The owner's son took my phone to the back and quickly returned and explained to me that he opened the phone and could not remove the screw because of the position of the screw and returned my phone to me. As I examined my phone I notice the LCD was damaged and asked the owner's son what had happened? He then claimed the phone was like that when I brought it in and that's why he never opened the phone to remove the screw. I then asked to speak to the owner Eddie, that's when Eddie's son threatened to call the police on me if I didn't leave the store. I have yet been back to the shop or been in contact with Eddie, the owner.

Desired Outcome

Repair I would like my phone screen repaired in full.

Eddie's Quick Fix Response • Aug 18, 2020

mr ***
like u said how can my employe open the phone without removing the stripped screws the bottom on the screen ?
the screen and the screw is been tampered with before u walked in the store . I understand that ur trying to get ur phone fixed as cheap as u can but trying to take advantage and threating a 17 year old kid to get it fixed for free is not right at all
like u said u never came back to talk to me *** n if u did we could've solved that problem .

Customer Response • Aug 18, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
The owner was not there so he cannot make assumptions. The owner's son refused to give me his father's phone number to speak directly with *** who does not work there. I know because I have called many times to speak with owner. All I want is my screen fix. If the shop did not offer service of "screw removal", he should not have told me so. If owner's son did not know how to remove the screw, he should have refuse to service my $600 phone. I just want my screen repaired. Please forward me a number so I can speak with owner directly to have that matter resolved.

Eddie's Quick Fix Response • Aug 19, 2020

I spoke to u yesterday mr *** and I offered u 40% off to repair ur screen that u told me u were trying to fix ur self and that's why u want to remover the screw to be able to fix ur self but clearly ur lying n saying u can't get a hold of me .. my 17 year old is trained n certefied and he knows wat he's doing . n like I told u my 40% offer is still standing to the end of this business day if u like to use it n that's all I have to say

Customer Response • Aug 19, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I refuse to pay for damages that I did not cause. I did speak to the owner "Eddie" yesterday in which he was very unprofessional, aggressive and bias. He told me that he will not fix nor pay for his son's mistake and offered me a 40% discount off the screen repair that totals about $100. A repair that I did not initially come to his shop for and I refuse to pay for his son's mistake. If Eddie will not fix my screen for free there is nothing more to discuss. I just would not recommend any further business to his establishment.

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Address: 2618 W Fairfield Drive, Pensacola, Florida, United States, 32505

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