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Eden Jewelry & Repair

802 Commonwealth Blvd, Martinsville, Virginia, United States, 24112-1882

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Eden Jewelry & Repair Reviews (%countItem)

I purchased an engagement ring at the *** store, got it into *** on a crews with my now fiancee and proposed to her in ***. Approximately 1 month later the first diamond fell out, this was a cluster ring, this was repared and the same day as picking it up, another diamond fell out. We went to the local store for a refund, we were informed that they do not offer refunds which was never verably disclosed to me. The manager kept repeating "I know how you feel", no he doesnt. I eventually changed rings and now she doesnt have the ring I proposed with. No the ring doesnt change our commitment but it is very dishartening to know that all the planning, the itital pictures of our engagement , the memories of her seeing the ring arent the same now

Eden Jewelry & Repair Response

The customer in this situation was given 2 options after the repair of the ring. He was given the choice to exchange it for the exact same ring or he could choose to pick something from the other selections we have in store. The customer chose to exchange for something else in the store. He seemed very pleased upon leaving that day, so we had no inclination that there was anything wrong.

Customer Response

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

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Address: 802 Commonwealth Blvd, Martinsville, Virginia, United States, 24112-1882

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+1 (336) 623-8524

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