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Eden Pointe Apartments

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Eden Pointe Apartments Reviews (4)

Property didn't pay water bill at one point. New employee is the only worker on duty . Do not operate accordingly to business hours. Many other issues.Desired SettlementOffer to give management company name and number. Fix issues. I've lived over here for years and they've only wanted to clean my carpet when on my lease it shows I have stained disgusting carpet. Rehire. The apartments may just need to b demolished.Business Response Thank you for giving Eden Point the opportunity to address the complaint, although I am not the current manager at Eden Point, I am the manager that was assigned to that property at the time of this issue.On the day of this issue, the water was cut off to that particular building due to a plumbing issues that had to be addressed by a licensed plumber. Because each unit does not have an individual cut off, the entire building had to be cut in order to fix the problem. Notices went out to the affected residents giving them a 2hr window for inconvenience. It took about 2hrs for the issue to be completed and the water was sit back on at that point.There is a part time assistant that works 25 to 30 hours a week on this property.Also, the manager may have to step away from the office for various reasons on any given day.The name and number of the Regional Property Manager is always available on site for residents that wish to express their concerns.The issues from this complaint has been addressed.

Maintenance refuses to repair anything I call about.I had my refrigerator break down back in November 2014. It took them 6 months to replace it. Someone break the top part of one of my windows back in December 2014 and it has yet to be fixed. Recently on July 25 2015, most of the sockets in my apartment short circuited and maintenance still hasn't shown up.Desired SettlementRepair my stuff. Please and thank you.

They nasty everything is broken in the apt they rude the roof leak they lie in say that your rent is late so they can get more money everybody work there is lazy","neg-1

Company is withholding my security deposit & stating that property was not cleaned. Property was cleaned & proper 30-day notice was given.I called office on 6/13 to check status of my deposit reimbursment. [redacted] stated that they are witholding my $100.00 deposit. I cleaned property, turned in 30 day notice & turned in all key copies. I need this mattered addressed. Office isn't not cooperative & very rude. Desired SettlementI am seeking the security deposit of $100.00 that I gave to office. Business Response Dear [redacted]This reply is in response to [redacted] case # XXXXXXXX complaint,Ms. [redacted] did give a 30 day notice and upon move out returned her keys to [redacted] however Ms. [redacted] did not clean her apartment, had Ms. [redacted] cleaned her apartment her deposit would have been refunded, due to apartment not being clean her deposit was forfeited. As it is written in the lease agreement section 21 upon vacating the apartment the return of the deposit shall be made by the landlord if resident leave apartment in good condition broom clean apartment, and free of trash and debris with all appliances and fixtures clean. Ms. [redacted] did not clean her apartment nor appliances trash was left inside her apartment children posters on the wall, bedroom blinds were broken an have to be replaced, as to this day the apartment still have not been clean. Please see pictures attached. Thank You,[redacted]

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Description: Apartment Complexes

Address: 3187 E Danville Cir, Memphis, Tennessee, United States, 38118-4182

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