This online company has preyed on vulnerable Instagram users with ideas of becoming someone to promote their business by advertising promotions for their products (false eyelashes). I fell victim to their scams in hopes of purchasing what I believed would be a quality product. I placed my order on ***. I purchased three pairs of eyelashes based off of a promotion they were running via an Instagram account. Since then, I have contacted the company on numerous occasions to try to find out the status of my order. I have exchanged 14 emails with the company. However, in every email that I have received, I was only met with empty sympathies and no solution. Since I became more persistent, the company began ignoring my emails. I never received any information on my order except that it was "lost in the mail". I read about other makeup enthusiasts also having issues with Eden Rose Lashes being fraudulent and unresponsive. A company that is aiming to expand its presence online, I would have hoped that they would be more responsive and better equipped to handle customer service inquiries. I am upset that the product I was expecting, which looked and sounded good, is not available like it is advertised and is backed by a company that does not deliver their products or has adequate customer service.
Customer Response
• Apr 30, 2020
Hello,
Unfortunately I do not have the address for Eden Rose. I have tried to contact them and other customers but I cannot find an updated or correct address. They also do not have it on their website or anywhere. I am still actively trying to find out as much information as I can.
Shady, yet now dead: once upon a time this website was
reported to be
associated with Eden Rose Lashes, but after several inspections we’ve come
to the conclusion that this domain is no longer active.
This online company has preyed on vulnerable Instagram users with ideas of becoming someone to promote their business by advertising promotions for their products (false eyelashes). I fell victim to their scams in hopes of purchasing what I believed would be a quality product. I placed my order on ***. I purchased three pairs of eyelashes based off of a promotion they were running via an Instagram account. Since then, I have contacted the company on numerous occasions to try to find out the status of my order. I have exchanged 14 emails with the company. However, in every email that I have received, I was only met with empty sympathies and no solution. Since I became more persistent, the company began ignoring my emails. I never received any information on my order except that it was "lost in the mail". I read about other makeup enthusiasts also having issues with Eden Rose Lashes being fraudulent and unresponsive. A company that is aiming to expand its presence online, I would have hoped that they would be more responsive and better equipped to handle customer service inquiries. I am upset that the product I was expecting, which looked and sounded good, is not available like it is advertised and is backed by a company that does not deliver their products or has adequate customer service.
Hello,
Unfortunately I do not have the address for Eden Rose. I have tried to contact them and other customers but I cannot find an updated or correct address. They also do not have it on their website or anywhere. I am still actively trying to find out as much information as I can.
Thank you,
Chloe Freed