EDFIN Cash for College, LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ September 3rd [redacted] & [redacted] XXXXX [redacted] XXXXX Ref: [redacted] - Cal State University San Marco & University of Nevada Los Vegas for the XXXX-XXXX Academic Year This letter is in regards to [redacted] request for a refundOn May 5th, Student, [redacted] & his mother Hilda [redacted] contacted EDFIN to request College & Financial Aid Planning services (contract on file) to help offset the costs of attendance for son to attend either California State University San Marcos (CSUSM) or University of Nevada Las Vegas (UNLV) After careful review of [redacted] Financial Aid Awards for College # 1: CSUSM & College #2: UNLV, (prior to signing up with EDFIN) student's Pre-Awarded Worksheet indicates for California State University San Marcos as Not Awarded and for University of Nevada Las Vegas Estimated Award and not received any form of financial aid for either college Student's Pre-Awarded Worksheet indicated student's estimated award for CSUSM as zero amount award and UNLV as $3,500, $3,000, and $30,(Pre-Awarded Worksheet May 5, 2015) College #1: California State University San Marcos XXXX-XXXX On August 26, after processing Federal, State, Institutional Grants, Scholarships, Subsidized, Unsubsidized & Parent Plus Loan, student was contacted and informed that EDFIN has contacted CSUSM and his financial aid award is currently under review with an expected amount of award as of $18,to help offset the cost of tuition Estimated Award for California State University San Marcos for XXXX-XXXX Estimated Pell Grant $1, Estimated Cal Grant $5, Estimated Federal Direct Subsidized Loan $3, Estimated Federal Direct Unsubsidized Loan $2, Estimated Federal Parent Plus Loan $11, Total Awarded for XXXX-XXXX TOTAL AWARDED $24, Explanation of "Cost of Attendance" - Student Budget for California State University San Marcos XXXX-XXXX $5, Tuition $12,Room/Board $1,Transportation $1,Books/Supplies $1,Personal Expenses $1,Loan Fees $24,Total Cost of Attendance for CSUSM $24,TOTAL "COSTS OF ATTENDANCE" $24,(-) Minus Financial Aid Awarded $ = Remaining Need In conclusion for CSUSM, [redacted] total estimated financial aid for CSUSM to help offset the costs of tuition is $24,covering all college costs with a remaining balance of zero to be paid to the student College #2: University of Nevada Las Vegas As of August 26, student is awarded $18,as long as his continues to meet Federal, State, institutional Grants, Scholarships & Federal Student Loan regulations (Keep in mind, all financial aid awarded to students is always based on financial aid need (FAFSA) grade point average (2.0) and other Federal and State regulations) On August 31, EDFIN spoke with student to unlock his FSA ID#, and process additional supplemental applications to help offset the costs of attendance for UNLV As of September 1st, EDFIN is still working with studentStudent gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf Award for University of Nevada Las Vegas for XXXX-XXXX Pending Pell Grant $1, Federal Direct Subsidized Loan $3, Federal Direct Subsidized Loan $2, Federal Direct Unsubsidized Loan $2, Federal Parent Plus Loan $29, Total Award $38, Explanation of Cost of Attendance for University of Nevada Las Vegas Student Budget XXXX-XXXX $19, Tuition $9,Room/Board $4,Transportation $1,Books/Supplies $2,Personal Expenses $ Loan Fees $37,Total Cost of Attendance for UNLV $37,TOTAL "COSTS OF ATTENDANCE" $38,(-) Minus Financial Aid Awarded $ = Remaining Need In summary, as mentioned above, on August 31, EDFIN has been working with student to unlock his FSA ID#, and processed additional supplemental applications to help offset the costs of attendance for UNLV As of September 1st, student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf Therefore, we are currently continue to work with UNLV to help student offset the cost to attend college Thank you, [redacted] M***, MSHS, MSCC Education Financial Aid Consultant Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've still have not received any aid for school Final Business Response / [redacted] (4000, 13, 2015/10/09) */ October 9, Ref: # Case # XXXXXXXX Dear Revdex.com, On May 5, 2015, student/parent contacted EDFIN requesting college planning services because they needed help finding money to pay for college Student and parent signed a Contract for College Planning Services paid in the amount of $2,for XXXX-XXXX for help with financial aid for college costs Prior to starting College Planning services, student/parent required to sign and Contract (outlining services), Confidentiality Agreement (authorizing EDFIN to take over the entire process on behalf of the student and parent) and Pre-Awarded Worksheet (indicating any financial aid student received prior to EDFIN Services Completed based on contract: 1) Applied for FAFSA (Completed on September 17,2015) - Pending Award $1, 2) Applied for California Student Aid Grant - (Completed May 6th) - Pending Award $5, 3) Completed Verification Documents (June 22, 2015) 4) Completed IRS Data Retrieval Tool Uploaded to colleges 5) As authorized by student, EDFIN completed Student Loan Applications (Completed August 12, 2015) - Pending Award $17, College #1: California State University San Marcos XXXX-XXXX On August 26, after processing Federal, State, Institutional Grants, Scholarships, Subsidized, Unsubsidized & Parent Plus Loan, student was contacted and informed that EDFIN has contacted CSUSM and his financial aid award is currently under review with an expected amount of award as of $18,to help offset the cost of tuition Student decided not to attend CSUSM Estimated Award for California State University San Marcos for 2015- Estimated Pell Grant $1, Estimated Cal Grant $5, Estimated Federal Direct Subsidized Loan $3, Estimated Federal Direct Unsubsidized Loan $2, Estimated Federal Parent Plus Loan $11, Total Awarded for 2015- TOTAL AWARDED $24, Explanation of "Cost of Attendance" - Student Budget for California State University San Marcos 2015- $5, Tuition $12,Room/Board $1,Transportation $1,Books/Supplies $1,Personal Expenses $1,Loan Fees $24,Total Cost of Attendance for CSUSM $24,TOTAL "COSTS OF ATTENDANCE" $24,(-) Minus Financial Aid Awarded $ = Remaining Need In conclusion, [redacted] total estimated financial aid for CSUSM to help offset the costs of tuition is $24,covering all college costs with a remaining balance of zero to be paid to the student Student decided not to attend CSUSM College #2: University of Nevada Las Vegas As of September 1st, student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf Award for University of Nevada Las Vegas for 2015- Pending Pell Grant $1, Federal Direct Subsidized Loan $3, Federal Direct Subsidized Loan $2, Federal Direct Unsubsidized Loan $2, Federal Parent Plus Loan $29, Total Award $38, Explanation of Cost of Attendance for University of Nevada Las Vegas Student Budget 2015- $19, Tuition $9,Room/Board $4,Transportation $1,Books/Supplies $2,Personal Expenses $ Loan Fees $37,Total Cost of Attendance for UNLV $37,TOTAL "COSTS OF ATTENDANCE" $38,(-) Minus Financial Aid Awarded $ = Remaining Need In conclusion, student has a pending award for both schools, however, dropped out before the school could award him at UNLV and didn't attend CSUSM EDFIN college planning services were rendered as outlined in the contract [redacted] ***, MSCC, College Coach Final Consumer Response / [redacted] (4200, 15, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was being charged and was told if I didn't pay my classes I would be dropSchool started in August and I had no financial aid to helpAnd the school was already adding additional charges for late fees I specifically told her I wanted to go to UNLV she can stop posting numbers about CSUSM when that wasn't the school I wanted to goSo she can't stop trying to look like she was helping me out She promised to get me through school loan free for UNLV and said I wouldn't not need to workShe was only able to do that with loansWhen I made it clear I DID NOT WANT TO HAVE ANY LOANS!!!! Like I said if I wanted loans I would have gone through with FAFSA WHICH IS FREE!!! And not pay some scammer 2500$ to just get me additional loan I don't need and pay money for a stupid horrible service that only looks good on paper but doesn't provide the services it claims

Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ This letter is in regards to Mrs [redacted] request for a refund On February 10, [redacted] contacted EDFIN to request College & Financial Aid services (contract on file) to help offset the costs of attendance for son, [redacted] attending Northern Arizona University After careful review of [redacted] Financial Aid Award for the Northern Arizona University, prior to signing up with EDFIN, student's Pre-Awarded Worksheet indicates student was awarded all loan in the amount of $9,500.00/ Received $ 9,(Pre-Awarded Worksheet dated February 10th, 2015) On June 22, 2015, student/parent was contacted to inform of additional award of $25,(including pre-awarded amount of $9,500.00) to help offset the cost of tuition The above mentioned student, [redacted] has been awarded a total of $ $25,including grant/loans as follows: Federal Pell Grant $ 3, Federal Direct Subsidized Loan $ 3, Federal Direct Unsubsidized Loan $ 2, Federal Plus Loan $17, TOTAL AWARDED $25, Explanation of Award: Student Budget XXXX-XXXX $6, Tuition $5,Room/Board $3,Transportation $Books/Supplies $2,Personal Expenses $2,Meals $Mandatory Fees $Fees $22,TOTAL COSTS OF ATTENDANCE $25,(-) Minus Financial Aid Awarded - $2,= Remaining Need [redacted] total financial aid awarded at Northern Arizona University as of June 22, to help offset the costs of tuition is $25,covering all college costs with a remaining balance of -$2,to be paid to the student As of June 22, 2015, [redacted] is awarded $25,as long as his continues to meet Federal, State, institutional Grants, Scholarships & Federal Student Loan regulations (Keep in mind, all financial aid awarded to students is always based on financial aid need (FAFSA) grade point average (2.0) and other Federal and State regulations) On June 22, Northern Arizona University informed student he must meet all conditions of SAT Appeal to maintain eligibility to receive financial aid Federal Student Aid regulations require that student receiving aid must make Satisfactory Academic Progress (SAP) toward their degree/certificate SAP standards are measured by cumulative GPA, Pace of Progress and Maximum Time FrameStudent must meet all SAP standards to maintain financial aid eligibilityIf student fail to meet all SAP standards, student financial aid eligibility will be suspended At the end of the spring semester, NAU Office of Scholarships and Financial Aid will evaluate student's progress to ensure that student is meeting SAP standardsIf student is enrolled in a certificate program, student's progress will be evaluated at the end of every semester In summary, the total college planning fees agreed to be $2,499.99, fees paid to date are $2,(on February 11, 2015) with remaining commitment due in the amount of $EDFIN has fulfilled the contact on file; student's total awarded of $25,320.67; refund wasn't issued Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The data provided by [redacted] is inaccuratePrior to obtaining there services [redacted] 's financial aid offers and acceptance were already completeIt is correct that he was offered a final total amount of aid at $The amount he was offered after obtaining the services of [redacted] is inaccurateAlthough NAU initially offered the $17,Parent Plus loan, he does not qualify for it after completing the required paperworkAs a result, the final amount of aid offered to [redacted] was $8825, below what he received for the prior year without ***'s assistanceThe company is manipulating dollar amounts for their benefit and not truly reflecting the actual results [redacted] 's situation was clearly explained to [redacted] prior to obtaining the companies servicesThe final results and lack of follow up on the companies part was well below the services offered and guaranteedThe additional $was, as noted prior, for the company to go back to the prior year of aid, correct any mistakes made on the required forms and obtain a possible refund for overpayment of tuition and feesNo changes were made by ***, nor was a refund issuedAs a result, since this service was also not completed by the company, the payment was not madeThere was very little work done by the company on my sons behalf, which resulted in a reduced amount of aid offered to him for which he qualified [redacted] misrepresents their ability to obtain an increase in financial aid offered to students with non-typical financial situations and family dynamics Final Business Response / [redacted] (4000, 17, 2015/10/09) */ On February 10, 2015, parent contacted EDFIN requesting college planning services because they needed help finding money to pay for college Student and parent signed a Contract for College Planning Services agreed to pay $2,for XXXX-XXXX for help with financial aid for college costs Prior to starting College Planning services, student/parent required to sign a Contract (outlining services), Confidentiality Agreement (authorizing EDFIN to take over the entire process on behalf of the student and parent) and Pre-Awarded Worksheet (indicating any financial aid student received prior to EDFIN Prior to EDFIN parent/student has a pending award of $9,in loans only EDFIN authorized to apply for the following financial aid on family's behalf to help receive financial aid to pay for college As indicated below, family is awarded $4,in Federal Financial Aid along with other forms of financial aid EDFIN college planning services have been completed as outlined in the contract Services Completed based on contract: 1) Applied for FAFSA (Completed February 12, 2015) - Pending Award $4, 2) Applied for State Grants (Completed February 12, - Pending 3) Applied for Institutional Grants (Completed February 12, 2015) - Pending 4) Applied for Scholarships (Completed February 12, 2015) - Pending 3) Completed Verification (Completed March 26, 2015) 4) As authorized by student, EDFIN completed Student Loan Applications (Completed August 12, 2015) - Pending Award $17, In conclusion, the parent/student decided not to attend Northern Arizona University and to attend a community college As outlined in the contract that the student and parent signed, all services have been rendered [redacted] ***, College Coach Final Consumer Response / [redacted] (4200, 19, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) EDFIN Cash for College claims that they guarantee that they will assist you in obtaining funding, be it by loans and/or grants, above the amount received prior to their servicesThey have not fulfilled this guarantee in our caseThe company did not increase the amount of loans and grants offered to my son, with which he was previously or currently qualified forThe company includes amounts "offered" to the student in order to increase the amounts that they say they have obtained for the student, knowing that they do not and will not qualify for themWhen comparing the amount the student previously received or were offered, prior to working with EDFIN, the company fails to include those amounts that they were offered and did not qualify forThe comparison makes it look as though the amounts offered to the student was increased with EDFIN's servicesMy son received the exact same amount of funding prior to using EDFIN's services as he did with their services, minus the $we were out after paying the company for their "services"As a result, my son was unable to attend the college he had been attending because we could not afford itThe staff is quick to remind you when payment is due, yet fails to follow through with assistance they offer regarding communication to the schoolOnce they fail to fulfill their guaranteed service, communication ceasesI was told I would be receiving follow up calls to my requests for specific assistance that fell under the contract, which did not happenYou are wasting your money if you use this company for college planning and tuition assistance

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Ref: [redacted] attending Humboldt State University for XXXX-XXXX Academic Years Dear Revdex.com: This is in response to a refund for [redacted] Revdex.com Case# XXXXXXXX Client and parents hired EDFIN to help with financial aid for college costs for XXXX-XXXX and was awarded As mentioned by the family, "We only received $from one scholarship [redacted] provided; this is not satisfactory service." Since EDFIN was not satisfied with financial aid student received in XXXX-XXXX, EDFIN spoke to student's father, [redacted] to help his daughter receive financial aid in XXXX-XXXX for no additional costs, and he agreed EDFIN has processed all applications, for the XXXX-XXXX and XXXX-XXXX academic years Federal, State, Institutional Grants, and Scholarships & Student Loans The family made it clear they were not interested in Student Loans; therefore, EDFIN didn't accept these and continue to help family receive additional Federal or State financial aid In working with the student's college (Humboldt State University), it apparent they have incorrectly awarded the student based off of incorrect information EDFIN has been diligently been trying to speed up this process and help fix the incorrect information; however, being locked out of the accounts, we unable to help the student EDFIN contacted the student on several occasions they EDFIN has been trying to speed up the progress; however, in working with the student's college, EDFIN is trying to fix the incorrect information working with the student's Financial Aid Office EDFIN has been in contact with student's college on many occasions and sometimes unable to reach a staff member do to high volume calls; however, now that student has discontinued services and locked out, no longer able to access student portal, and other Federal and State Applications EDFIN agreed to help family receive financial aid for the XXXX-XXXX and not able to continue due to being locked out of accounts It is our goal to help our familiesWe are unable to continue helping full fill the contract when the student/family has locked the accounts, therefore, unable to continue helping family with financial aid for college costs In regards to student indicating, "I was never notified when someone in their office was handling my personal information on educational assistance websites." Student complete a Authorization to Release and Confidentiality Agreement authorizing EDFIN to completed the entire process on student's and parent's behalf Student and Parent signed a contract (on file) indicating when they receive emails regarding student's Admissions, Financial Aid or any others emails regarding the process, to forward to EDFIN; student and parents agreed In regards to student indicating, "I received separate emails within minutes showing my social security information and other personal identification was being usedI was alarmed by the volume of emails and sensitive information being used and called [redacted] 's cell phone number since their office was closed at the timeI was greeted by [redacted] telling me "This is my cell phone and it's after hours" which was not very professional or friendlyThe reason I had her cell phone number in the first place was because she provided it to me in case I needed to contact her." The College Planner, [redacted] after hours cell phone was provided due to calls to student was distracting the student EDFIN was trying to help student because she wasn't usually available during the day due to in class Student stated, she received separate emails Student and parents were informed in the College Planning interview that they will receive emails and to forward them to EDFIN In my experience of almost two decades of College Planning, the awarding process continues as private and on campus donors send financial aid, scholarship throughout the academic year and award accordingly; the family was informed about thisThis is the same for Federal and State financial aid As student's continue to register late or as a second semester or third semester student, the Financial Aid Office through the Department of Education continue to process and package students throughout the school year In conclusion, EDFIN has been working with the student and parents to help with financial aid for the 2014-(awarded) and 2015-(award pending) EDFIN recommended to family to continue to help family to receive financial aid for the XXXX-XXXX academic year All colleges, including Humboldt State University is continuing to award student throughout the academic year until June 30, The student and parents were informed about this, but student is insistent that her university has finalized all awards Thank you, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) No refund has been given to us yet as promised in the contractService was not satisfactoryAll money received from [redacted] was $when we paid her $in cashHer response does not contain any pertinent information [redacted] no longer needs access to students information or accounts because we requested a refund already, there is no more need for her 'service'We still want a refund Final Consumer Response / [redacted] (4200, 12, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] no longer needs access to my student accountRefund was promised in contract and have not received oneThus, [redacted] has breached the contract I have asked her numerous times for a refund, as promised and have not received oneIt states in the contract, "We guarantee our services, REFUNDS for Phase I,II,III,IV and VAll refunds will be processed at the end of the Academic Year June 30,2015; REFUNDS TAKE WORKING DAYS TO BE PROCESSED AND WILL BE DISBURSED MID AUGUST 2015." It's already October and we have not received a refund Her 'exceptions' that would revoke a refund, listed under the refund policy, do not apply to me, so she has breached our contract 1.) I have been a continuous student at my university for years now-does not apply to me 2.) I forwarded all emails to their office every time I received one-does not apply to me 3.) My GPA has stayed above a the entire time I have been in college-does not apply to me 4.) I have never received any disciplinary action form my university, or been denied for any reason-does not apply to me 5.) I have responded to phone and email calls from Edfin, if for any reason I missed a call, I would re-scheduleThe last email I received from Edfin, asked me to make a phone appointment with [redacted] , and this was already AFTER we had contacted them requesting a refundThey were blatantly ignoring our refund request, and we responded to their email (for a phone appointment) with another request for a refundThey sent yet another email, and tried to push another phone appointment and ignored our request, again 6.) I work on campus and I know, directly from the financial aid department AND my supervisor, the last day for financial aid to be disbursed was August 27th After the 27th I did not receive financial aid, we had requested a refund from [redacted] multiple times already, with no response from herWe did not need her service any longer so I locked her out of my student accountWhat I had noticed was she would find ways to prolong our waiting, and have excuses why I was not awarded yetBecause of this, I trusted the financial aid department and my supervisor; after the 27th she did not need access to my account We would like our refund promised in the contract Final Business Response / [redacted] (4000, 14, 2015/10/16) */ October 16, Ref: # Case #XXXXXXXX Dear Revdex.com, EDFIN has contacted Humboldt State University Financial Aid Office and the Department of Education to verify the deadline to receiving financial aid throughout the XXXX-XXXX academic as June 30, EDFIN called Humboldt State University and spoke to Janet, Financial Aid Specialist all student initial awards packages with verification completed are awarded the beginning of the academic year According to Janet, student can walk in ask for guidance to make revisions, or questions on being awarded Janet also indicated, HSU needs student to make changes or any questions regarding their award a month prior to the academic year ending, let's say in May, Student is eligible for additional financial aid and can be awarded once the entire process has been completed As outlined in student's/families contract, families receive a refund only if EDFIN after completing all applications and processes, families are DENIED financial aid or didn't received an increase up and beyond what they have done on their own After completing all the financial aid applications, forms, mentoring & coaching sessions, and finalizing students awarded; the student/family indicated the college deadline to receive financial aid has passed This information is incorrectAccording to Federal Regulations, when students are eligible for financial aid, it's the Financial Aid Office responsibility to process and studentsThe deadline to be awarded for the XXXX-XXXX academic year through the Department of Education is June 30, The family authorized & signed up for college planning services for two academic years XXXX-XXXX and XXXX-XXXX; giving EDFIN authorization to process all financial aid applications, forms, and working with the college on their behalf through a FERPA Authorization up until student is awarded Since the student/family has decided to discontinue their services in the end of the processes weeks prior to student being awarded EDFIN doesn't have a problem issuing a refund after all the processes are completed as outlined in the contract If student/family doesn't receive any form of financial aid, EDFIN will refund as outlined in their contract [redacted] ***, MSCC, College Coach

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ September 3rd [redacted] & [redacted] XXXXX [redacted] XXXXX Ref: [redacted] - Cal State University San Marco & University of Nevada Los Vegas for the XXXX-XXXX Academic Year This letter is in regards to [redacted] *** request for a refundOn May 5th, Student, [redacted] & his mother Hilda [redacted] contacted EDFIN to request College & Financial Aid Planning services (contract on file) to help offset the costs of attendance for son to attend either California State University San Marcos (CSUSM) or University of Nevada Las Vegas (UNLV) After careful review of [redacted] Financial Aid Awards for College # 1: CSUSM & College #2: UNLV, (prior to signing up with EDFIN) student's Pre-Awarded Worksheet indicates for California State University San Marcos as Not Awarded and for University of Nevada Las Vegas Estimated Award and not received any form of financial aid for either collegeStudent's Pre-Awarded Worksheet indicated student's estimated award for CSUSM as zero amount award and UNLV as $3,500, $3,000, and $30,(Pre-Awarded Worksheet May 5, 2015) College #1: California State University San Marcos XXXX-XXXX On August 26, after processing Federal, State, Institutional Grants, Scholarships, Subsidized, Unsubsidized & Parent Plus Loan, student was contacted and informed that EDFIN has contacted CSUSM and his financial aid award is currently under review with an expected amount of award as of $18,to help offset the cost of tuition Estimated Award for California State University San Marcos for XXXX-XXXX Estimated Pell Grant $1, Estimated Cal Grant $5, Estimated Federal Direct Subsidized Loan $3, Estimated Federal Direct Unsubsidized Loan $2, Estimated Federal Parent Plus Loan $11, Total Awarded for XXXX-XXXX TOTAL AWARDED $24, Explanation of "Cost of Attendance" - Student Budget for California State University San Marcos XXXX-XXXX $5,Tuition $12,Room/Board $1,Transportation $1,Books/Supplies $1,Personal Expenses $1,Loan Fees $24,Total Cost of Attendance for CSUSM $24,TOTAL "COSTS OF ATTENDANCE" $24,(-) Minus Financial Aid Awarded $= Remaining Need In conclusion for CSUSM, [redacted] total estimated financial aid for CSUSM to help offset the costs of tuition is $24,covering all college costs with a remaining balance of zero to be paid to the student College #2: University of Nevada Las Vegas As of August 26, student is awarded $18,as long as his continues to meet Federal, State, institutional Grants, Scholarships & Federal Student Loan regulations(Keep in mind, all financial aid awarded to students is always based on financial aid need (FAFSA) grade point average (2.0) and other Federal and State regulations) On August 31, EDFIN spoke with student to unlock his FSA ID#, and process additional supplemental applications to help offset the costs of attendance for UNLV As of September 1st, EDFIN is still working with studentStudent gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf Award for University of Nevada Las Vegas for XXXX-XXXX Pending Pell Grant $1, Federal Direct Subsidized Loan $3, Federal Direct Subsidized Loan $2, Federal Direct Unsubsidized Loan $2, Federal Parent Plus Loan $29, Total Award $38, Explanation of Cost of Attendance for University of Nevada Las Vegas Student Budget XXXX-XXXX $19,Tuition $9,Room/Board $4,Transportation $1,Books/Supplies $2,Personal Expenses $Loan Fees $37,Total Cost of Attendance for UNLV $37,TOTAL "COSTS OF ATTENDANCE" $38,(-) Minus Financial Aid Awarded $= Remaining Need In summary, as mentioned above, on August 31, EDFIN has been working with student to unlock his FSA ID#, and processed additional supplemental applications to help offset the costs of attendance for UNLV As of September 1st, student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalfTherefore, we are currently continue to work with UNLV to help student offset the cost to attend college Thank you, [redacted] M***, MSHS, MSCC Education Financial Aid Consultant Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've still have not received any aid for school Final Business Response / [redacted] (4000, 13, 2015/10/09) */ October 9, Ref: # Case # XXXXXXXX Dear Revdex.com, On May 5, 2015, student/parent contacted EDFIN requesting college planning services because they needed help finding money to pay for collegeStudent and parent signed a Contract for College Planning Services paid in the amount of $2,for XXXX-XXXX for help with financial aid for college costs Prior to starting College Planning services, student/parent required to sign and Contract (outlining services), Confidentiality Agreement (authorizing EDFIN to take over the entire process on behalf of the student and parent) and Pre-Awarded Worksheet (indicating any financial aid student received prior to EDFIN Services Completed based on contract: 1) Applied for FAFSA (Completed on September 17,2015) - Pending Award $1, 2) Applied for California Student Aid Grant - (Completed May 6th) - Pending Award $5, 3) Completed Verification Documents (June 22, 2015) 4) Completed IRS Data Retrieval Tool Uploaded to colleges 5) As authorized by student, EDFIN completed Student Loan Applications (Completed August 12, 2015) - Pending Award $17, College #1: California State University San Marcos XXXX-XXXX On August 26, after processing Federal, State, Institutional Grants, Scholarships, Subsidized, Unsubsidized & Parent Plus Loan, student was contacted and informed that EDFIN has contacted CSUSM and his financial aid award is currently under review with an expected amount of award as of $18,to help offset the cost of tuitionStudent decided not to attend CSUSM Estimated Award for California State University San Marcos for 2015- Estimated Pell Grant $1, Estimated Cal Grant $5, Estimated Federal Direct Subsidized Loan $3, Estimated Federal Direct Unsubsidized Loan $2, Estimated Federal Parent Plus Loan $11, Total Awarded for 2015- TOTAL AWARDED $24, Explanation of "Cost of Attendance" - Student Budget for California State University San Marcos 2015- $5,Tuition $12,Room/Board $1,Transportation $1,Books/Supplies $1,Personal Expenses $1,Loan Fees $24,Total Cost of Attendance for CSUSM $24,TOTAL "COSTS OF ATTENDANCE" $24,(-) Minus Financial Aid Awarded $= Remaining Need In conclusion, [redacted] total estimated financial aid for CSUSM to help offset the costs of tuition is $24,covering all college costs with a remaining balance of zero to be paid to the studentStudent decided not to attend CSUSM College #2: University of Nevada Las Vegas As of September 1st, student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf Award for University of Nevada Las Vegas for 2015- Pending Pell Grant $1, Federal Direct Subsidized Loan $3, Federal Direct Subsidized Loan $2, Federal Direct Unsubsidized Loan $2, Federal Parent Plus Loan $29, Total Award $38, Explanation of Cost of Attendance for University of Nevada Las Vegas Student Budget 2015- $19,Tuition $9,Room/Board $4,Transportation $1,Books/Supplies $2,Personal Expenses $Loan Fees $37,Total Cost of Attendance for UNLV $37,TOTAL "COSTS OF ATTENDANCE" $38,(-) Minus Financial Aid Awarded $= Remaining Need In conclusion, student has a pending award for both schools, however, dropped out before the school could award him at UNLV and didn't attend CSUSMEDFIN college planning services were rendered as outlined in the contract [redacted] ***, MSCC, College Coach Final Consumer Response / [redacted] (4200, 15, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was being charged and was told if I didn't pay my classes I would be dropSchool started in August and I had no financial aid to helpAnd the school was already adding additional charges for late fees I specifically told her I wanted to go to UNLV she can stop posting numbers about CSUSM when that wasn't the school I wanted to goSo she can't stop trying to look like she was helping me out She promised to get me through school loan free for UNLV and said I wouldn't not need to workShe was only able to do that with loansWhen I made it clear I DID NOT WANT TO HAVE ANY LOANS!!!! Like I said if I wanted loans I would have gone through with FAFSA WHICH IS FREE!!! And not pay some scammer 2500$ to just get me additional loan I don't need and pay money for a stupid horrible service that only looks good on paper but doesn't provide the services it claims

Initial Business Response /* (1000, 5, 2015/09/04) */
September 3rd
*** & *** ***
XXXXX *** ***
*** ** XXXXX
Ref: *** *** - Cal State University San Marco & University of Nevada Los Vegas for the XXXX-XXXX Academic Year
This letter is in regards to *** ***
request for a refundOn May 5th, Student, *** & his mother Hilda *** contacted EDFIN to request College & Financial Aid Planning services (contract on file) to help offset the costs of attendance for son to attend either California State University San Marcos (CSUSM) or University of Nevada Las Vegas (UNLV)
After careful review of *** *** Financial Aid Awards for College # 1: CSUSM & College #2: UNLV, (prior to signing up with EDFIN) student's Pre-Awarded Worksheet indicates for California State University San Marcos as Not Awarded and for University of Nevada Las Vegas Estimated Award and not received any form of financial aid for either college Student's Pre-Awarded Worksheet indicated student's estimated award for CSUSM as zero amount award and UNLV as $3,500, $3,000, and $30,(Pre-Awarded Worksheet May 5, 2015)
College #1: California State University San Marcos XXXX-XXXX
On August 26, after processing Federal, State, Institutional Grants, Scholarships, Subsidized, Unsubsidized & Parent Plus Loan, student was contacted and informed that EDFIN has contacted CSUSM and his financial aid award is currently under review with an expected amount of award as of $18,to help offset the cost of tuition
Estimated Award for California State University San Marcos for XXXX-XXXX
Estimated Pell Grant $1,
Estimated Cal Grant $5,
Estimated Federal Direct Subsidized Loan $3,
Estimated Federal Direct Unsubsidized Loan $2,
Estimated Federal Parent Plus Loan $11,
Total Awarded for XXXX-XXXX
TOTAL AWARDED $24,
Explanation of "Cost of Attendance" - Student Budget for
California State University San Marcos XXXX-XXXX
$5, Tuition
$12,Room/Board
$1,Transportation
$1,Books/Supplies
$1,Personal Expenses
$1,Loan Fees
$24,Total Cost of Attendance for CSUSM
$24,TOTAL "COSTS OF ATTENDANCE"
$24,(-) Minus Financial Aid Awarded
$ = Remaining Need
In conclusion for CSUSM, *** *** total estimated financial aid for CSUSM to help offset the costs of tuition is $24,covering all college costs with a remaining balance of zero to be paid to the student
College #2: University of Nevada Las Vegas
As of August 26, student is awarded $18,as long as his continues to meet Federal, State, institutional Grants, Scholarships & Federal Student Loan regulations (Keep in mind, all financial aid awarded to students is always based on financial aid need (FAFSA) grade point average (2.0) and other Federal and State regulations)
On August 31, EDFIN spoke with student to unlock his FSA ID#, and process additional supplemental applications to help offset the costs of attendance for UNLV
As of September 1st, EDFIN is still working with studentStudent gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf
Award for University of Nevada Las Vegas for XXXX-XXXX
Pending Pell Grant $1,
Federal Direct Subsidized Loan $3,
Federal Direct Subsidized Loan $2,
Federal Direct Unsubsidized Loan $2,
Federal Parent Plus Loan $29,
Total Award $38,
Explanation of Cost of Attendance for
University of Nevada Las Vegas Student Budget XXXX-XXXX
$19, Tuition
$9,Room/Board
$4,Transportation
$1,Books/Supplies
$2,Personal Expenses
$ Loan Fees
$37,Total Cost of Attendance for UNLV
$37,TOTAL "COSTS OF ATTENDANCE"
$38,(-) Minus Financial Aid Awarded
$ = Remaining Need
In summary, as mentioned above, on August 31, EDFIN has been working with student to unlock his FSA ID#, and processed additional supplemental applications to help offset the costs of attendance for UNLV
As of September 1st, student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf Therefore, we are currently continue to work with UNLV to help student offset the cost to attend college
Thank you,
*** M***, MSHS, MSCC
Education Financial Aid Consultant
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've still have not received any aid for school
Final Business Response /* (4000, 13, 2015/10/09) */
October 9,
Ref: # Case # XXXXXXXX
Dear Revdex.com,
On May 5, 2015, student/parent contacted EDFIN requesting college planning services because they needed help finding money to pay for college Student and parent signed a Contract for College Planning Services paid in the amount of $2,for XXXX-XXXX for help with financial aid for college costs
Prior to starting College Planning services, student/parent required to sign and Contract (outlining services), Confidentiality Agreement (authorizing EDFIN to take over the entire process on behalf of the student and parent) and Pre-Awarded Worksheet (indicating any financial aid student received prior to EDFIN
Services Completed based on contract:
1) Applied for FAFSA (Completed on September 17,2015) - Pending Award $1,
2) Applied for California Student Aid Grant - (Completed May 6th) - Pending Award $5,
3) Completed Verification Documents (June 22, 2015)
4) Completed IRS Data Retrieval Tool Uploaded to colleges
5) As authorized by student, EDFIN completed Student Loan Applications (Completed August 12, 2015) - Pending Award $17,
College #1: California State University San Marcos XXXX-XXXX
On August 26, after processing Federal, State, Institutional Grants, Scholarships, Subsidized, Unsubsidized & Parent Plus Loan, student was contacted and informed that EDFIN has contacted CSUSM and his financial aid award is currently under review with an expected amount of award as of $18,to help offset the cost of tuition Student decided not to attend CSUSM
Estimated Award for California State University San Marcos for 2015-
Estimated Pell Grant $1,
Estimated Cal Grant $5,
Estimated Federal Direct Subsidized Loan $3,
Estimated Federal Direct Unsubsidized Loan $2,
Estimated Federal Parent Plus Loan $11,
Total Awarded for 2015-
TOTAL AWARDED $24,
Explanation of "Cost of Attendance" - Student Budget for
California State University San Marcos 2015-
$5, Tuition
$12,Room/Board
$1,Transportation
$1,Books/Supplies
$1,Personal Expenses
$1,Loan Fees
$24,Total Cost of Attendance for CSUSM
$24,TOTAL "COSTS OF ATTENDANCE"
$24,(-) Minus Financial Aid Awarded
$ = Remaining Need
In conclusion, *** *** total estimated financial aid for CSUSM to help offset the costs of tuition is $24,covering all college costs with a remaining balance of zero to be paid to the student Student decided not to attend CSUSM
College #2: University of Nevada Las Vegas
As of September 1st, student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf
Award for University of Nevada Las Vegas for 2015-
Pending Pell Grant $1,
Federal Direct Subsidized Loan $3,
Federal Direct Subsidized Loan $2,
Federal Direct Unsubsidized Loan $2,
Federal Parent Plus Loan $29,
Total Award $38,
Explanation of Cost of Attendance for
University of Nevada Las Vegas Student Budget 2015-
$19, Tuition
$9,Room/Board
$4,Transportation
$1,Books/Supplies
$2,Personal Expenses
$ Loan Fees
$37,Total Cost of Attendance for UNLV
$37,TOTAL "COSTS OF ATTENDANCE"
$38,(-) Minus Financial Aid Awarded
$ = Remaining Need
In conclusion, student has a pending award for both schools, however, dropped out before the school could award him at UNLV and didn't attend CSUSM EDFIN college planning services were rendered as outlined in the contract
*** ***, MSCC, College Coach
Final Consumer Response /* (4200, 15, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was being charged and was told if I didn't pay my classes I would be dropSchool started in August and I had no financial aid to helpAnd the school was already adding additional charges for late fees
I specifically told her I wanted to go to UNLV she can stop posting numbers about CSUSM when that wasn't the school I wanted to goSo she can't stop trying to look like she was helping me out
She promised to get me through school loan free for UNLV and said I wouldn't not need to workShe was only able to do that with loansWhen I made it clear I DID NOT WANT TO HAVE ANY LOANS!!!!
Like I said if I wanted loans I would have gone through with FAFSA WHICH IS FREE!!! And not pay some scammer 2500$ to just get me additional loan I don't need and pay money for a stupid horrible service that only looks good on paper but doesn't provide the services it claims

Initial Business Response /* (1000, 5, 2015/09/25) */
Ref: *** *** attending Humboldt State University for XXXX-XXXX Academic Years
Dear Revdex.com:
This is in response to a refund for *** *** Revdex.com Case# XXXXXXXX
Client and parents hired EDFIN to help with financial aid for
college costs for XXXX-XXXX and was awardedAs mentioned by the family, "We only received $from one scholarship *** provided; this is not satisfactory service." Since EDFIN was not satisfied with financial aid student received in XXXX-XXXX, EDFIN spoke to student's father, *** *** to help his daughter receive financial aid in XXXX-XXXX for no additional costs, and he agreed
EDFIN has processed all applications, for the XXXX-XXXX and XXXX-XXXX academic years Federal, State, Institutional Grants, and Scholarships & Student LoansThe family made it clear they were not interested in Student Loans; therefore, EDFIN didn't accept these and continue to help family receive additional Federal or State financial aid
In working with the student's college (Humboldt State University), it apparent they have incorrectly awarded the student based off of incorrect informationEDFIN has been diligently been trying to speed up this process and help fix the incorrect information; however, being locked out of the accounts, we unable to help the student
EDFIN contacted the student on several occasions they EDFIN has been trying to speed up the progress; however, in working with the student's college, EDFIN is trying to fix the incorrect information working with the student's Financial Aid Office
EDFIN has been in contact with student's college on many occasions and sometimes unable to reach a staff member do to high volume calls; however, now that student has discontinued services and locked out, no longer able to access student portal, and other Federal and State Applications
EDFIN agreed to help family receive financial aid for the XXXX-XXXX and not able to continue due to being locked out of accountsIt is our goal to help our familiesWe are unable to continue helping full fill the contract when the student/family has locked the accounts, therefore, unable to continue helping family with financial aid for college costs
In regards to student indicating, "I was never notified when someone in their office was handling my personal information on educational assistance websites." Student complete a Authorization to Release and Confidentiality Agreement authorizing EDFIN to completed the entire process on student's and parent's behalfStudent and Parent signed a contract (on file) indicating when they receive emails regarding student's Admissions, Financial Aid or any others emails regarding the process, to forward to EDFIN; student and parents agreed
In regards to student indicating, "I received separate emails within minutes showing my social security information and other personal identification was being usedI was alarmed by the volume of emails and sensitive information being used and called ***'s cell phone number since their office was closed at the timeI was greeted by *** telling me "This is my cell phone and it's after hours" which was not very professional or friendlyThe reason I had her cell phone number in the first place was because she provided it to me in case I needed to contact her." The College Planner, *** after hours cell phone was provided due to calls to student was distracting the studentEDFIN was trying to help student because she wasn't usually available during the day due to in classStudent stated, she received separate emailsStudent and parents were informed in the College Planning interview that they will receive emails and to forward them to EDFIN
In my experience of almost two decades of College Planning, the awarding process continues as private and on campus donors send financial aid, scholarship throughout the academic year and award accordingly; the family was informed about thisThis is the same for Federal and State financial aidAs student's continue to register late or as a second semester or third semester student, the Financial Aid Office through the Department of Education continue to process and package students throughout the school year
In conclusion, EDFIN has been working with the student and parents to help with financial aid for the 2014-(awarded) and 2015-(award pending)EDFIN recommended to family to continue to help family to receive financial aid for the XXXX-XXXX academic yearAll colleges, including Humboldt State University is continuing to award student throughout the academic year until June 30, The student and parents were informed about this, but student is insistent that her university has finalized all awards
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No refund has been given to us yet as promised in the contractService was not satisfactoryAll money received from *** was $when we paid her $in cashHer response does not contain any pertinent information*** no longer needs access to students information or accounts because we requested a refund already, there is no more need for her 'service'We still want a refund
Final Consumer Response /* (4200, 12, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** no longer needs access to my student accountRefund was promised in contract and have not received oneThus, *** has breached the contract
I have asked her numerous times for a refund, as promised and have not received oneIt states in the contract, "We guarantee our services, REFUNDS for Phase I,II,III,IV and VAll refunds will be processed at the end of the Academic Year June 30,2015; REFUNDS TAKE WORKING DAYS TO BE PROCESSED AND WILL BE DISBURSED MID AUGUST 2015." It's already October and we have not received a refund
Her 'exceptions' that would revoke a refund, listed under the refund policy, do not apply to me, so she has breached our contract
1.) I have been a continuous student at my university for years now-does not apply to me
2.) I forwarded all emails to their office every time I received one-does not apply to me
3.) My GPA has stayed above a the entire time I have been in college-does not apply to me
4.) I have never received any disciplinary action form my university, or been denied for any reason-does not apply to me
5.) I have responded to phone and email calls from Edfin, if for any reason I missed a call, I would re-scheduleThe last email I received from Edfin, asked me to make a phone appointment with ***, and this was already AFTER we had contacted them requesting a refundThey were blatantly ignoring our refund request, and we responded to their email (for a phone appointment) with another request for a refundThey sent yet another email, and tried to push another phone appointment and ignored our request, again
6.) I work on campus and I know, directly from the financial aid department AND my supervisor, the last day for financial aid to be disbursed was August 27th
After the 27th I did not receive financial aid, we had requested a refund from *** multiple times already, with no response from herWe did not need her service any longer so I locked her out of my student accountWhat I had noticed was she would find ways to prolong our waiting, and have excuses why I was not awarded yetBecause of this, I trusted the financial aid department and my supervisor; after the 27th she did not need access to my account
We would like our refund promised in the contract
Final Business Response /* (4000, 14, 2015/10/16) */
October 16,
Ref: # Case #XXXXXXXX
Dear Revdex.com,
EDFIN has contacted Humboldt State University Financial Aid Office and the Department of Education to verify the deadline to receiving financial aid throughout the XXXX-XXXX academic as June 30,
EDFIN called Humboldt State University and spoke to Janet, Financial Aid Specialist all student initial awards packages with verification completed are awarded the beginning of the academic year
According to Janet, student can walk in ask for guidance to make revisions, or questions on being awardedJanet also indicated, HSU needs student to make changes or any questions regarding their award a month prior to the academic year ending, let's say in May, Student is eligible for additional financial aid and can be awarded once the entire process has been completed
As outlined in student's/families contract, families receive a refund only if EDFIN after completing all applications and processes, families are DENIED financial aid or didn't received an increase up and beyond what they have done on their own
After completing all the financial aid applications, forms, mentoring & coaching sessions, and finalizing students awarded; the student/family indicated the college deadline to receive financial aid has passedThis information is incorrectAccording to Federal Regulations, when students are eligible for financial aid, it's the Financial Aid Office responsibility to process and studentsThe deadline to be awarded for the XXXX-XXXX academic year through the Department of Education is June 30,
The family authorized & signed up for college planning services for two academic years XXXX-XXXX and XXXX-XXXX; giving EDFIN authorization to process all financial aid applications, forms, and working with the college on their behalf through a FERPA Authorization up until student is awardedSince the student/family has decided to discontinue their services in the end of the processes weeks prior to student being awarded
EDFIN doesn't have a problem issuing a refund after all the processes are completed as outlined in the contractIf student/family doesn't receive any form of financial aid, EDFIN will refund as outlined in their contract
*** ***, MSCC, College Coach

Initial Business Response /* (1000, 5, 2015/08/29) */
This letter is in regards to Mrs*** *** request for a refundOn February 10, *** *** contacted EDFIN to request College & Financial Aid services (contract on file) to help offset the costs of attendance for son, ***
*** attending Northern Arizona University
After careful review of *** *** Financial Aid Award for the Northern Arizona University, prior to signing up with EDFIN, student's Pre-Awarded Worksheet indicates student was awarded all loan in the amount of $9,500.00/ Received $ 9,(Pre-Awarded Worksheet dated February 10th, 2015)
On June 22, 2015, student/parent was contacted to inform of additional award of $25,(including pre-awarded amount of $9,500.00) to help offset the cost of tuitionThe above mentioned student, *** *** has been awarded a total of $ $25,including grant/loans as follows:
Federal Pell Grant $ 3,
Federal Direct Subsidized Loan $ 3,
Federal Direct Unsubsidized Loan $ 2,
Federal Plus Loan $17,
TOTAL AWARDED $25,
Explanation of Award:
Student Budget XXXX-XXXX
$6,Tuition
$5,Room/Board
$3,Transportation
$Books/Supplies
$2,Personal Expenses
$2,Meals
$Mandatory Fees
$Fees
$22,TOTAL COSTS OF ATTENDANCE
$25,(-) Minus Financial Aid Awarded
- $2,= Remaining Need
*** *** total financial aid awarded at Northern Arizona University as of June 22, to help offset the costs of tuition is $25,covering all college costs with a remaining balance of -$2,to be paid to the student
As of June 22, 2015, *** *** is awarded $25,as long as his continues to meet Federal, State, institutional Grants, Scholarships & Federal Student Loan regulations(Keep in mind, all financial aid awarded to students is always based on financial aid need (FAFSA) grade point average (2.0) and other Federal and State regulations)
On June 22, Northern Arizona University informed student he must meet all conditions of SAT Appeal to maintain eligibility to receive financial aidFederal Student Aid regulations require that student receiving aid must make Satisfactory Academic Progress (SAP) toward their degree/certificateSAP standards are measured by cumulative GPA, Pace of Progress and Maximum Time FrameStudent must meet all SAP standards to maintain financial aid eligibilityIf student fail to meet all SAP standards, student financial aid eligibility will be suspendedAt the end of the spring semester, NAU Office of Scholarships and Financial Aid will evaluate student's progress to ensure that student is meeting SAP standardsIf student is enrolled in a certificate program, student's progress will be evaluated at the end of every semester
In summary, the total college planning fees agreed to be $2,499.99, fees paid to date are $2,(on February 11, 2015) with remaining commitment due in the amount of $EDFIN has fulfilled the contact on file; student's total awarded of $25,320.67; refund wasn't issued
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The data provided by *** is inaccuratePrior to obtaining there services ***'s financial aid offers and acceptance were already completeIt is correct that he was offered a final total amount of aid at $The amount he was offered after obtaining the services of *** is inaccurateAlthough NAU initially offered the $17,Parent Plus loan, he does not qualify for it after completing the required paperworkAs a result, the final amount of aid offered to *** was $8825, below what he received for the prior year without ***'s assistanceThe company is manipulating dollar amounts for their benefit and not truly reflecting the actual results***'s situation was clearly explained to *** prior to obtaining the companies servicesThe final results and lack of follow up on the companies part was well below the services offered and guaranteedThe additional $was, as noted prior, for the company to go back to the prior year of aid, correct any mistakes made on the required forms and obtain a possible refund for overpayment of tuition and feesNo changes were made by ***, nor was a refund issuedAs a result, since this service was also not completed by the company, the payment was not madeThere was very little work done by the company on my sons behalf, which resulted in a reduced amount of aid offered to him for which he qualified*** misrepresents their ability to obtain an increase in financial aid offered to students with non-typical financial situations and family dynamics
Final Business Response /* (4000, 17, 2015/10/09) */
On February 10, 2015, parent contacted EDFIN requesting college planning services because they needed help finding money to pay for collegeStudent and parent signed a Contract for College Planning Services agreed to pay $2,for XXXX-XXXX for help with financial aid for college costs
Prior to starting College Planning services, student/parent required to sign a Contract (outlining services), Confidentiality Agreement (authorizing EDFIN to take over the entire process on behalf of the student and parent) and Pre-Awarded Worksheet (indicating any financial aid student received prior to EDFIN
Prior to EDFIN parent/student has a pending award of $9,in loans onlyEDFIN authorized to apply for the following financial aid on family's behalf to help receive financial aid to pay for collegeAs indicated below, family is awarded $4,in Federal Financial Aid along with other forms of financial aidEDFIN college planning services have been completed as outlined in the contract
Services Completed based on contract:
1) Applied for FAFSA (Completed February 12, 2015) - Pending Award $4,
2) Applied for State Grants (Completed February 12, - Pending
3) Applied for Institutional Grants (Completed February 12, 2015) - Pending
4) Applied for Scholarships (Completed February 12, 2015) - Pending
3) Completed Verification (Completed March 26, 2015)
4) As authorized by student, EDFIN completed Student Loan Applications (Completed August 12, 2015) - Pending Award $17,
In conclusion, the parent/student decided not to attend Northern Arizona University and to attend a community collegeAs outlined in the contract that the student and parent signed, all services have been rendered
*** ***, College Coach
Final Consumer Response /* (4200, 19, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
EDFIN Cash for College claims that they guarantee that they will assist you in obtaining funding, be it by loans and/or grants, above the amount received prior to their servicesThey have not fulfilled this guarantee in our caseThe company did not increase the amount of loans and grants offered to my son, with which he was previously or currently qualified forThe company includes amounts "offered" to the student in order to increase the amounts that they say they have obtained for the student, knowing that they do not and will not qualify for themWhen comparing the amount the student previously received or were offered, prior to working with EDFIN, the company fails to include those amounts that they were offered and did not qualify forThe comparison makes it look as though the amounts offered to the student was increased with EDFIN's servicesMy son received the exact same amount of funding prior to using EDFIN's services as he did with their services, minus the $we were out after paying the company for their "services"As a result, my son was unable to attend the college he had been attending because we could not afford itThe staff is quick to remind you when payment is due, yet fails to follow through with assistance they offer regarding communication to the schoolOnce they fail to fulfill their guaranteed service, communication ceasesI was told I would be receiving follow up calls to my requests for specific assistance that fell under the contract, which did not happenYou are wasting your money if you use this company for college planning and tuition assistance

Initial Business Response /* (1000, 5, 2015/08/29) */
This letter is in regards to Mrs*** *** request for a refund On February 10, *** *** contacted EDFIN to request College & Financial Aid services (contract on file) to help offset the costs of attendance for son, ***
*** attending Northern Arizona University
After careful review of *** *** Financial Aid Award for the Northern Arizona University, prior to signing up with EDFIN, student's Pre-Awarded Worksheet indicates student was awarded all loan in the amount of $9,500.00/ Received $ 9,(Pre-Awarded Worksheet dated February 10th, 2015)
On June 22, 2015, student/parent was contacted to inform of additional award of $25,(including pre-awarded amount of $9,500.00) to help offset the cost of tuition The above mentioned student, *** *** has been awarded a total of $ $25,including grant/loans as follows:
Federal Pell Grant $ 3,
Federal Direct Subsidized Loan $ 3,
Federal Direct Unsubsidized Loan $ 2,
Federal Plus Loan $17,
TOTAL AWARDED $25,
Explanation of Award:
Student Budget XXXX-XXXX
$6, Tuition
$5,Room/Board
$3,Transportation
$Books/Supplies
$2,Personal Expenses
$2,Meals
$Mandatory Fees
$Fees
$22,TOTAL COSTS OF ATTENDANCE
$25,(-) Minus Financial Aid Awarded
- $2,= Remaining Need
*** *** total financial aid awarded at Northern Arizona University as of June 22, to help offset the costs of tuition is $25,covering all college costs with a remaining balance of -$2,to be paid to the student
As of June 22, 2015, *** *** is awarded $25,as long as his continues to meet Federal, State, institutional Grants, Scholarships & Federal Student Loan regulations (Keep in mind, all financial aid awarded to students is always based on financial aid need (FAFSA) grade point average (2.0) and other Federal and State regulations)
On June 22, Northern Arizona University informed student he must meet all conditions of SAT Appeal to maintain eligibility to receive financial aid Federal Student Aid regulations require that student receiving aid must make Satisfactory Academic Progress (SAP) toward their degree/certificate SAP standards are measured by cumulative GPA, Pace of Progress and Maximum Time FrameStudent must meet all SAP standards to maintain financial aid eligibilityIf student fail to meet all SAP standards, student financial aid eligibility will be suspended At the end of the spring semester, NAU Office of Scholarships and Financial Aid will evaluate student's progress to ensure that student is meeting SAP standardsIf student is enrolled in a certificate program, student's progress will be evaluated at the end of every semester
In summary, the total college planning fees agreed to be $2,499.99, fees paid to date are $2,(on February 11, 2015) with remaining commitment due in the amount of $EDFIN has fulfilled the contact on file; student's total awarded of $25,320.67; refund wasn't issued
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The data provided by *** is inaccuratePrior to obtaining there services ***'s financial aid offers and acceptance were already completeIt is correct that he was offered a final total amount of aid at $The amount he was offered after obtaining the services of *** is inaccurateAlthough NAU initially offered the $17,Parent Plus loan, he does not qualify for it after completing the required paperworkAs a result, the final amount of aid offered to *** was $8825, below what he received for the prior year without ***'s assistanceThe company is manipulating dollar amounts for their benefit and not truly reflecting the actual results***'s situation was clearly explained to *** prior to obtaining the companies servicesThe final results and lack of follow up on the companies part was well below the services offered and guaranteedThe additional $was, as noted prior, for the company to go back to the prior year of aid, correct any mistakes made on the required forms and obtain a possible refund for overpayment of tuition and feesNo changes were made by ***, nor was a refund issuedAs a result, since this service was also not completed by the company, the payment was not madeThere was very little work done by the company on my sons behalf, which resulted in a reduced amount of aid offered to him for which he qualified*** misrepresents their ability to obtain an increase in financial aid offered to students with non-typical financial situations and family dynamics
Final Business Response /* (4000, 17, 2015/10/09) */
On February 10, 2015, parent contacted EDFIN requesting college planning services because they needed help finding money to pay for college Student and parent signed a Contract for College Planning Services agreed to pay $2,for XXXX-XXXX for help with financial aid for college costs
Prior to starting College Planning services, student/parent required to sign a Contract (outlining services), Confidentiality Agreement (authorizing EDFIN to take over the entire process on behalf of the student and parent) and Pre-Awarded Worksheet (indicating any financial aid student received prior to EDFIN
Prior to EDFIN parent/student has a pending award of $9,in loans only EDFIN authorized to apply for the following financial aid on family's behalf to help receive financial aid to pay for college As indicated below, family is awarded $4,in Federal Financial Aid along with other forms of financial aid EDFIN college planning services have been completed as outlined in the contract
Services Completed based on contract:
1) Applied for FAFSA (Completed February 12, 2015) - Pending Award $4,
2) Applied for State Grants (Completed February 12, - Pending
3) Applied for Institutional Grants (Completed February 12, 2015) - Pending
4) Applied for Scholarships (Completed February 12, 2015) - Pending
3) Completed Verification (Completed March 26, 2015)
4) As authorized by student, EDFIN completed Student Loan Applications (Completed August 12, 2015) - Pending Award $17,
In conclusion, the parent/student decided not to attend Northern Arizona University and to attend a community college As outlined in the contract that the student and parent signed, all services have been rendered
*** ***, College Coach
Final Consumer Response /* (4200, 19, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
EDFIN Cash for College claims that they guarantee that they will assist you in obtaining funding, be it by loans and/or grants, above the amount received prior to their servicesThey have not fulfilled this guarantee in our caseThe company did not increase the amount of loans and grants offered to my son, with which he was previously or currently qualified forThe company includes amounts "offered" to the student in order to increase the amounts that they say they have obtained for the student, knowing that they do not and will not qualify for themWhen comparing the amount the student previously received or were offered, prior to working with EDFIN, the company fails to include those amounts that they were offered and did not qualify forThe comparison makes it look as though the amounts offered to the student was increased with EDFIN's servicesMy son received the exact same amount of funding prior to using EDFIN's services as he did with their services, minus the $we were out after paying the company for their "services"As a result, my son was unable to attend the college he had been attending because we could not afford itThe staff is quick to remind you when payment is due, yet fails to follow through with assistance they offer regarding communication to the schoolOnce they fail to fulfill their guaranteed service, communication ceasesI was told I would be receiving follow up calls to my requests for specific assistance that fell under the contract, which did not happenYou are wasting your money if you use this company for college planning and tuition assistance

Initial Business Response /* (1000, 5, 2015/09/25) */
Ref: *** *** attending Humboldt State University for XXXX-XXXX Academic Years
Dear Revdex.com:
This is in response to a refund for *** *** Revdex.com Case# XXXXXXXX
Client and parents hired EDFIN to help with financial aid for
college costs for XXXX-XXXX and was awarded As mentioned by the family, "We only received $from one scholarship *** provided; this is not satisfactory service." Since EDFIN was not satisfied with financial aid student received in XXXX-XXXX, EDFIN spoke to student's father, *** *** to help his daughter receive financial aid in XXXX-XXXX for no additional costs, and he agreed
EDFIN has processed all applications, for the XXXX-XXXX and XXXX-XXXX academic years Federal, State, Institutional Grants, and Scholarships & Student Loans The family made it clear they were not interested in Student Loans; therefore, EDFIN didn't accept these and continue to help family receive additional Federal or State financial aid
In working with the student's college (Humboldt State University), it apparent they have incorrectly awarded the student based off of incorrect information EDFIN has been diligently been trying to speed up this process and help fix the incorrect information; however, being locked out of the accounts, we unable to help the student
EDFIN contacted the student on several occasions they EDFIN has been trying to speed up the progress; however, in working with the student's college, EDFIN is trying to fix the incorrect information working with the student's Financial Aid Office
EDFIN has been in contact with student's college on many occasions and sometimes unable to reach a staff member do to high volume calls; however, now that student has discontinued services and locked out, no longer able to access student portal, and other Federal and State Applications
EDFIN agreed to help family receive financial aid for the XXXX-XXXX and not able to continue due to being locked out of accounts It is our goal to help our familiesWe are unable to continue helping full fill the contract when the student/family has locked the accounts, therefore, unable to continue helping family with financial aid for college costs
In regards to student indicating, "I was never notified when someone in their office was handling my personal information on educational assistance websites." Student complete a Authorization to Release and Confidentiality Agreement authorizing EDFIN to completed the entire process on student's and parent's behalf Student and Parent signed a contract (on file) indicating when they receive emails regarding student's Admissions, Financial Aid or any others emails regarding the process, to forward to EDFIN; student and parents agreed
In regards to student indicating, "I received separate emails within minutes showing my social security information and other personal identification was being usedI was alarmed by the volume of emails and sensitive information being used and called ***'s cell phone number since their office was closed at the timeI was greeted by *** telling me "This is my cell phone and it's after hours" which was not very professional or friendlyThe reason I had her cell phone number in the first place was because she provided it to me in case I needed to contact her." The College Planner, *** after hours cell phone was provided due to calls to student was distracting the student EDFIN was trying to help student because she wasn't usually available during the day due to in class Student stated, she received separate emails Student and parents were informed in the College Planning interview that they will receive emails and to forward them to EDFIN
In my experience of almost two decades of College Planning, the awarding process continues as private and on campus donors send financial aid, scholarship throughout the academic year and award accordingly; the family was informed about thisThis is the same for Federal and State financial aid As student's continue to register late or as a second semester or third semester student, the Financial Aid Office through the Department of Education continue to process and package students throughout the school year
In conclusion, EDFIN has been working with the student and parents to help with financial aid for the 2014-(awarded) and 2015-(award pending) EDFIN recommended to family to continue to help family to receive financial aid for the XXXX-XXXX academic year All colleges, including Humboldt State University is continuing to award student throughout the academic year until June 30, The student and parents were informed about this, but student is insistent that her university has finalized all awards
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No refund has been given to us yet as promised in the contractService was not satisfactoryAll money received from *** was $when we paid her $in cashHer response does not contain any pertinent information*** no longer needs access to students information or accounts because we requested a refund already, there is no more need for her 'service'We still want a refund
Final Consumer Response /* (4200, 12, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** no longer needs access to my student accountRefund was promised in contract and have not received oneThus, *** has breached the contract
I have asked her numerous times for a refund, as promised and have not received oneIt states in the contract, "We guarantee our services, REFUNDS for Phase I,II,III,IV and VAll refunds will be processed at the end of the Academic Year June 30,2015; REFUNDS TAKE WORKING DAYS TO BE PROCESSED AND WILL BE DISBURSED MID AUGUST 2015." It's already October and we have not received a refund
Her 'exceptions' that would revoke a refund, listed under the refund policy, do not apply to me, so she has breached our contract
1.) I have been a continuous student at my university for years now-does not apply to me
2.) I forwarded all emails to their office every time I received one-does not apply to me
3.) My GPA has stayed above a the entire time I have been in college-does not apply to me
4.) I have never received any disciplinary action form my university, or been denied for any reason-does not apply to me
5.) I have responded to phone and email calls from Edfin, if for any reason I missed a call, I would re-scheduleThe last email I received from Edfin, asked me to make a phone appointment with ***, and this was already AFTER we had contacted them requesting a refundThey were blatantly ignoring our refund request, and we responded to their email (for a phone appointment) with another request for a refundThey sent yet another email, and tried to push another phone appointment and ignored our request, again
6.) I work on campus and I know, directly from the financial aid department AND my supervisor, the last day for financial aid to be disbursed was August 27th
After the 27th I did not receive financial aid, we had requested a refund from *** multiple times already, with no response from herWe did not need her service any longer so I locked her out of my student accountWhat I had noticed was she would find ways to prolong our waiting, and have excuses why I was not awarded yetBecause of this, I trusted the financial aid department and my supervisor; after the 27th she did not need access to my account
We would like our refund promised in the contract
Final Business Response /* (4000, 14, 2015/10/16) */
October 16,
Ref: # Case #XXXXXXXX
Dear Revdex.com,
EDFIN has contacted Humboldt State University Financial Aid Office and the Department of Education to verify the deadline to receiving financial aid throughout the XXXX-XXXX academic as June 30,
EDFIN called Humboldt State University and spoke to Janet, Financial Aid Specialist all student initial awards packages with verification completed are awarded the beginning of the academic year
According to Janet, student can walk in ask for guidance to make revisions, or questions on being awarded Janet also indicated, HSU needs student to make changes or any questions regarding their award a month prior to the academic year ending, let's say in May, Student is eligible for additional financial aid and can be awarded once the entire process has been completed
As outlined in student's/families contract, families receive a refund only if EDFIN after completing all applications and processes, families are DENIED financial aid or didn't received an increase up and beyond what they have done on their own
After completing all the financial aid applications, forms, mentoring & coaching sessions, and finalizing students awarded; the student/family indicated the college deadline to receive financial aid has passed This information is incorrectAccording to Federal Regulations, when students are eligible for financial aid, it's the Financial Aid Office responsibility to process and studentsThe deadline to be awarded for the XXXX-XXXX academic year through the Department of Education is June 30,
The family authorized & signed up for college planning services for two academic years XXXX-XXXX and XXXX-XXXX; giving EDFIN authorization to process all financial aid applications, forms, and working with the college on their behalf through a FERPA Authorization up until student is awarded Since the student/family has decided to discontinue their services in the end of the processes weeks prior to student being awarded
EDFIN doesn't have a problem issuing a refund after all the processes are completed as outlined in the contract If student/family doesn't receive any form of financial aid, EDFIN will refund as outlined in their contract
*** ***, MSCC, College Coach

Initial Business Response /* (1000, 5, 2015/09/04) */
September 3rd 2015
[redacted] & [redacted]
XXXXX [redacted]
[redacted] XXXXX
Ref: [redacted] - Cal State University San Marco & University of Nevada Los Vegas for the XXXX-XXXX Academic Year
This letter is in regards to [redacted]...

request for a refund. On May 5th, 2015 Student, [redacted] & his mother Hilda [redacted] contacted EDFIN to request College & Financial Aid Planning services (contract on file) to help offset the costs of attendance for son to attend either California State University San Marcos (CSUSM) or University of Nevada Las Vegas (UNLV).
After careful review of [redacted] Financial Aid Awards for College # 1: CSUSM & College #2: UNLV, (prior to signing up with EDFIN) student's Pre-Awarded Worksheet indicates for California State University San Marcos as Not Awarded and for University of Nevada Las Vegas Estimated Award and not received any form of financial aid for either college. Student's Pre-Awarded Worksheet indicated student's estimated award for CSUSM as zero amount award and UNLV as $3,500, $3,000, and $30,000 (Pre-Awarded Worksheet May 5, 2015).
College #1: California State University San Marcos XXXX-XXXX
On August 26, 2015 after processing Federal, State, Institutional Grants, Scholarships, Subsidized, Unsubsidized & Parent Plus Loan, student was contacted and informed that EDFIN has contacted CSUSM and his financial aid award is currently under review with an expected amount of award as of $18,048.00 to help offset the cost of tuition.
Estimated Award for California State University San Marcos for XXXX-XXXX
Estimated Pell Grant $1,525.00
Estimated Cal Grant $5,764.00
Estimated Federal Direct Subsidized Loan $3,500.00
Estimated Federal Direct Unsubsidized Loan $2,000.00
Estimated Federal Parent Plus Loan $11,811.00
Total Awarded for XXXX-XXXX
TOTAL AWARDED $24,600.00

Explanation of "Cost of Attendance" - Student Budget for
California State University San Marcos XXXX-XXXX
$5,472.00 Tuition
$12,826.00 Room/Board
$1,276.00 Transportation
$1,764.00 Books/Supplies
$1,392.00 Personal Expenses
$1,870.00 Loan Fees
$24,600.00 Total Cost of Attendance for CSUSM
$24,600.00 TOTAL "COSTS OF ATTENDANCE"
$24,600.00 (-) Minus Financial Aid Awarded
$0.00 = Remaining Need
In conclusion for CSUSM, [redacted] total estimated financial aid for CSUSM to help offset the costs of tuition is $24,600.00 covering all college costs with a remaining balance of zero to be paid to the student.
College #2: University of Nevada Las Vegas
As of August 26, student is awarded $18,048.00 as long as his continues to meet Federal, State, institutional Grants, Scholarships & Federal Student Loan regulations. (Keep in mind, all financial aid awarded to students is always based on financial aid need (FAFSA) grade point average (2.0) and other Federal and State regulations).
On August 31, EDFIN spoke with student to unlock his FSA ID#, and process additional supplemental applications to help offset the costs of attendance for UNLV.
As of September 1st, EDFIN is still working with student. Student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf.
Award for University of Nevada Las Vegas for XXXX-XXXX
Pending Pell Grant $1,525.00
Federal Direct Subsidized Loan $3,500.00
Federal Direct Subsidized Loan $2,000.00
Federal Direct Unsubsidized Loan $2,000.00
Federal Parent Plus Loan $29,956.00
Total Award $38,981.00
Explanation of Cost of Attendance for
University of Nevada Las Vegas Student Budget XXXX-XXXX
$19,896.00 Tuition
$9,192.00 Room/Board
$4,202.00 Transportation
$1,224.00 Books/Supplies
$2,862.00 Personal Expenses
$80.00 Loan Fees
$37,456.00 Total Cost of Attendance for UNLV
$37,456.00 TOTAL "COSTS OF ATTENDANCE"
$38,981.00 (-) Minus Financial Aid Awarded
$0.00 = Remaining Need
In summary, as mentioned above, on August 31, EDFIN has been working with student to unlock his FSA ID#, and processed additional supplemental applications to help offset the costs of attendance for UNLV.
As of September 1st, student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf. Therefore, we are currently continue to work with UNLV to help student offset the cost to attend college.
Thank you,
[redacted] M. [redacted], MSHS, MSCC
Education Financial Aid Consultant
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've still have not received any aid for school
Final Business Response /* (4000, 13, 2015/10/09) */
October 9, 2015
Ref: # Case # XXXXXXXX
Dear Revdex.com,
On May 5, 2015, student/parent contacted EDFIN requesting college planning services because they needed help finding money to pay for college. Student and parent signed a Contract for College Planning Services paid in the amount of $2,499.99 for XXXX-XXXX for help with financial aid for college costs.
Prior to starting College Planning services, student/parent required to sign and Contract (outlining services), Confidentiality Agreement (authorizing EDFIN to take over the entire process on behalf of the student and parent) and Pre-Awarded Worksheet (indicating any financial aid student received prior to EDFIN.
Services Completed based on contract:
1) Applied for FAFSA (Completed on September 17,2015) - Pending Award $1,525.00
2) Applied for California Student Aid Grant - (Completed May 6th) - Pending Award $5,764.00
3) Completed Verification Documents (June 22, 2015)
4) Completed IRS Data Retrieval Tool Uploaded to colleges
5) As authorized by student, EDFIN completed Student Loan Applications (Completed August 12, 2015) - Pending Award $17,311.00
College #1: California State University San Marcos XXXX-XXXX
On August 26, 2015 after processing Federal, State, Institutional Grants, Scholarships, Subsidized, Unsubsidized & Parent Plus Loan, student was contacted and informed that EDFIN has contacted CSUSM and his financial aid award is currently under review with an expected amount of award as of $18,048.00 to help offset the cost of tuition. Student decided not to attend CSUSM.
Estimated Award for California State University San Marcos for 2015-2016
Estimated Pell Grant $1,525.00
Estimated Cal Grant $5,764.00
Estimated Federal Direct Subsidized Loan $3,500.00
Estimated Federal Direct Unsubsidized Loan $2,000.00
Estimated Federal Parent Plus Loan $11,811.00
Total Awarded for 2015-2016
TOTAL AWARDED $24,600.00
Explanation of "Cost of Attendance" - Student Budget for
California State University San Marcos 2015-2016
$5,472.00 Tuition
$12,826.00 Room/Board
$1,276.00 Transportation
$1,764.00 Books/Supplies
$1,392.00 Personal Expenses
$1,870.00 Loan Fees
$24,600.00 Total Cost of Attendance for CSUSM
$24,600.00 TOTAL "COSTS OF ATTENDANCE"
$24,600.00 (-) Minus Financial Aid Awarded
$0.00 = Remaining Need
In conclusion, [redacted] total estimated financial aid for CSUSM to help offset the costs of tuition is $24,600.00 covering all college costs with a remaining balance of zero to be paid to the student. Student decided not to attend CSUSM.
College #2: University of Nevada Las Vegas
As of September 1st, student gave EDFIN authorization to complete FERPA Agreement for UNLV; this gives EDFIN authorization to work on the student's behalf to access all Admission, Financial Aid and Grades, and contact UNLV Financial Aid Office on his behalf.
Award for University of Nevada Las Vegas for 2015-2016
Pending Pell Grant $1,525.00
Federal Direct Subsidized Loan $3,500.00
Federal Direct Subsidized Loan $2,000.00
Federal Direct Unsubsidized Loan $2,000.00
Federal Parent Plus Loan $29,956.00
Total Award $38,981.00
Explanation of Cost of Attendance for
University of Nevada Las Vegas Student Budget 2015-2016
$19,896.00 Tuition
$9,192.00 Room/Board
$4,202.00 Transportation
$1,224.00 Books/Supplies
$2,862.00 Personal Expenses
$80.00 Loan Fees
$37,456.00 Total Cost of Attendance for UNLV
$37,456.00 TOTAL "COSTS OF ATTENDANCE"
$38,981.00 (-) Minus Financial Aid Awarded
$0.00 = Remaining Need
In conclusion, student has a pending award for both schools, however, dropped out before the school could award him at UNLV and didn't attend CSUSM. EDFIN college planning services were rendered as outlined in the contract.
[redacted], MSCC, College Coach
Final Consumer Response /* (4200, 15, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was being charged and was told if I didn't pay my classes I would be drop. School started in August and I had no financial aid to help. And the school was already adding additional charges for late fees.
I specifically told her I wanted to go to UNLV she can stop posting numbers about CSUSM when that wasn't the school I wanted to go. So she can't stop trying to look like she was helping me out.
She promised to get me through school loan free for UNLV and said I wouldn't not need to work. She was only able to do that with loans. When I made it clear I DID NOT WANT TO HAVE ANY LOANS!!!!
Like I said if I wanted loans I would have gone through with FAFSA WHICH IS FREE!!! And not pay some scammer 2500$ to just get me additional loan I don't need and pay money for a stupid horrible service that only looks good on paper but doesn't provide the services it claims