Edge Homes, LLC

Response to [redacted] Complaint # [redacted] We have spoken to the customerShortly after this complaint was filed, we came in and replaced the driveway as per the customer’s requestTo our knowledge the issue has been resolvedThank you for the feedback!ANNA ***? C***Digital Media Manager

The pool was completed one month after this complaint was submittedAlthough the Canyon Hills development was built by EDGEhomes, it is managed by a Property Management company (FCS Management)We reached out to them regarding the HOA on behalf of the customer, and received this response:? Periodically common amenities are delayed so the best possible amenity (pool in this case) can be built for the community, therefore the end result often raises the value of all the homes in the communityHOA fees are not spent if there are no associated expenses so the association has set-aside those funds and has built a healthy savings account over the years because of the lack of pool-related expensesAs of April 2018, the association has over $150,in savings.Thank you,ANNA ***? C***Digital Media Manager? e? |ac***@edgehomes.comp? | 385.321.7273? EDGEhomes

According to our records, all warranty requests belonging to the customer were addressed and resolved back in 2015/2016.?

Complaint: # [redacted] Response: We met with the buyer on several occasions during the warranty period to address the buyers concerns We also left a message with him on March 16th, The buyer called us back on March 19, Edge Homes refers to the NAHB Residential Construction Performance Guidelines manual as a guide for quality standards The customer’s original complaints were the following: The stucco was cracked and bubbling The lumber on the front of the house has split He didn’t get a microwaveOur response to the complaints: Stucco is a cementitious product and cracking is normalThe “bubbling” was determined to be common variations in the wall sheathing below the stucco, which was well within national guidelines Exterior timbers are exposed to the weather and cracking is normal We gave the buyer a credit for the missing microwaveWe feel that we have adequately addressed the buyer’s complaints.Can we get the next complaint opened?Thank you,

Complaint: ***
I am rejecting this response because:
The warranty requests were not completed. The majority of them were ignored or declined even
though it was due to a previous failed or incomplete resolution and submitted within the appropriate warranty timeline. The fact that over year has past since the complaint was filed with Revdex.com should demonstrate sufficient negligence by the builder
Sincerely,
*** ***
*** ***

Response to *** Complaint #***We have spoken to the customerShortly after this complaint was filed, we came in and replaced the driveway as per the customer’s requestTo our knowledge the issue has been resolvedThank you for the feedback!ANNA *** C***Digital Media Manager

The pool was completed one month after this complaint was submittedAlthough the Canyon Hills development was built by EDGEhomes, it is managed by a Property Management company (FCS Management)We reached out to them regarding the HOA on behalf of the customer, and received this
response: Periodically common amenities are delayed so the best possible amenity (pool in this case) can be built for the community, therefore the end result often raises the value of all the homes in the communityHOA fees are not spent if there are no associated expenses so the association has set-aside those funds and has built a healthy savings account over the years because of the lack of pool-related expensesAs of April 2018, the association has over $150,in savings.Thank you,ANNA *** C***Digital Media Manager e |ac***@edgehomes.comp | 385.321.7273 EDGEhomes

Response to *** Complaint #***We have spoken to the customerShortly after this complaint was filed, we came in and replaced the driveway as per the customer’s requestTo our knowledge the issue has been resolvedThank you for the feedback!ANNA *** C***Digital Media Manager

Since receiving this message, we have contacted the customer to and are working on getting any outstanding warranty issues that we were unaware of resolvedThank you!ANNA *** C***Digital Media Manager e |ac***@edgehomes.comp | 385.321.7273 EDGEhomes

Response to #*** *** The warranty requests of the customer outlined in this complaint have been addressed, and we went above and beyond in our efforts to resolve these issuesIf we would have been given specific names of contractors and/or individuals who have caused damage to
the home, we would have gladly contacted themUnfortunately, we were not given the details of the contractor in the circumstance described in the complaintOn behalf of EDGEhomes, we apologize that we did not meet your expectations and hope that this may be considered a formal apology as you requested in your complaint. Thank you, ANNA *** C***Digital Media Manager

According to our records, all warranty requests belonging to the customer were addressed and resolved back in 2015/2016.

Complaint: #[redacted]Response: We met with the buyer on several occasions during the warranty period to address the buyers concerns.  We also left a message with him on March 16th, 2018.  The buyer called us back on March 19, 2018.  Edge Homes refers to the NAHB Residential...

Construction Performance Guidelines manual as a guide for quality standards.  The customer’s original complaints were the following: 1  The stucco was cracked and bubbling.2  The lumber on the front of the house has split.3  He didn’t get a microwave. Our response to the complaints: 1.   Stucco is a cementitious product and cracking is normal. The “bubbling” was determined to be common variations in the wall sheathing below the stucco, which was well within national guidelines. 2.   Exterior timbers are exposed to the weather and cracking is normal.3.   We gave the buyer a credit for the missing microwave. We feel that we have adequately addressed the buyer’s complaints.Can we get the next complaint opened?Thank you,

Response to #[redacted] The warranty requests of the customer outlined in this complaint have been addressed, and we went above and beyond in our efforts to resolve these issues. If we would have been given specific names of contractors and/or individuals who have caused damage to...

the home, we would have gladly contacted them. Unfortunately, we were not given the details of the contractor in the circumstance described in the complaint. On behalf of EDGEhomes, we apologize that we did not meet your expectations and hope that this may be considered a formal apology as you requested in your complaint. Thank you, ANNA [redacted]Digital Media Manager

We have spoken to the costumer – their concerns have been addressed and the issues have been resolved. Thank you!ANNA [redacted]Digital Media Manager e | [email protected]