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Edge Limousine

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Edge Limousine Reviews (4)

Hello ***I understand Mr *** has rejected our responseI would like to reiterate that we made the call to UPS when we were on line with Mr *** and were told by UPS that the package was delivered to the address below.*** *** *** ** *** *** ***Please see the attached signature copy for verification that we have received from UPS verifying the delivery address..Again there will be no refund given back on this transaction.Regards***

Complaint: ***
I am rejecting this response because: The owner did not provide the correct address to ship toAs stated they then shipped to correct locationI paid for signature required and it was left at a door that was the incorrect addressI di not use any foul language and do not appreciate being accused of thatThe owner of the company was not nice in telling me that basically I was out of luck and it was between me and UPSShe was very unprofessional over the phoneAs stated I will not due business with this place and have contacted the local paper to write a complaint regarding this business
Regards,
*** ***

Complaint: ***
I am rejecting this response because:as I have stated before this was not delivered to the correct address or a signature obtainedI will not keep going back and forthI am pursuing other action as well
Regards,
*** ***

Mr [redacted] came in to ship his package on 09/20/2017 and we processed his package. He called us the next day and advised that the package was going to an incorrect address. We re routed the package to its correct destination after the address was updated.We provided the updated delivery date to the...

customer and the package was delivered on 09/25/2017. He called back on 09/26/2017 to advise us that the package was delivered to a neighbor and not the correct address. We called UPS to verify this information and we were advised by UPS that the package was delivered to the correct address.  UPS ground service is not a guarantied service and does not qualify for any service delay refund. We explained everything to the customer and he hung up the phone with a foul language. This transaction does not qualify for any refund.We understand Mr Davids frustration, however in the future we do look forward to helping him with any of his shipping needs. We will not be able to provide any refund on the disputed amount of $ 18.00.We look forward to helping Mr [redacted] in the  future for shipping needs or much more.Regards,[redacted]Ups Store - Owner

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Address: 17102 Skinner Ct, Dorchester, Massachusetts, United States, 02125-2557

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