Edge Salon and Spa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Based on the evidence that I have sent, and based on the communication that I had with the manager, her response is filled with fallaciesThe services rendered to me were not professional at allI came there for a specific purpose which was not metWhen I complained and asked for a refund the manager tried to manipulate me and blackmail me by telling me that if she gives me a refund her employees would walk outAs far a keratin treatment goes it was not properly administered, as far as the charges there was no matrix, no real explanation just becauseI was taken advantage of, just as many other clients who went there Regards, [redacted]

My name is Hannah D***, I am writing in response to an assignment ID of ***'s complaint submitted on 8/15/I would like to provide an explanation for the pricing and its calculation are as following: full highlight $110, toner $80, hair cut $and Keratin treatment $which total up as
$585, a salon brochure attached for supporting this explanationKeratin treatment was received by this client as it was not a hair straightener which will make one's hair straight Keratin treatment would help to soften the curl eliminate frizz but not all frizzMany professional website supporting this fact such as www.***.comA copy of such research is attached for your review also.As a manager of this establishment, I communicated with the client effectively and offer my sincere cooperation by providing her a partial refund and at the same time I offered her a redo service at no cost by one of our most qualifying staff for any services that she will need until satisfaction is reachedHowever, she refused and would only want to exchange her payment to be refund for a negative review that she left on *** about usWhen she learned that we don't negotiate with individual whom would harass business by a mean of using social media: she went on to all site, that she can find and tried to ruin our reputationShe was found on ***, *** with multiple account as well as ***.As an experience service provider for the past years, my goal is to provide the most outstanding services to our clients as well as maintenance the most qualified staffs on siteBoth of our staff spend a massive amount of time on this client's hair and both have years of experience and licenses are filing with Virginia Board of CosmetologyI have gone above and beyond of find a solution for this client and it was impossible, Ethically and professional we only charged the client according to the pricing scheduleShe was never been overchargeTherefore, based on the calculation above and brochure attached we will not be able to issue her any refund since we our charge has been mutually agreed and communication to the client properly prior to the start of any part of the serviceThank you for looking into this matter fairly and I look forward to hear from your agency for a better solution.Sincerely yours,Hannah D***

My name is Hannah D[redacted]. I am Writing in response to an assigned ID of [redacted]'s complaint. To latest update that our parlor didn't over charge the client and client received the services as stated. A full highlight S110, toner S60, hair cut S65 and Keratin treatment is $350 which total up as S585 and all this pricing are posted in our website menu. Enclosed, I also attached photos of the client's hair after the services and the price list printed out from our website. The client and the hair stylists agreed to the price charges prior to starting the service. offered if this client to Come back and have Whatever Services that she need until she is satisfied; However, she refused and would only like to exchange her money back for the negative feedback that she left. Obviously, this is a case of cyberbullying that if she doesn't get free service her Way She will ruin our reputation. Thank you for your time of looking into this matter.Sincerely,Hannah D[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Based on the evidence that I have sent, and based on the communication that I had with the manager, her response is filled with fallacies. The services rendered to me were not professional at all. I came there for a specific purpose which was not met. When I complained and asked for a refund the manager tried to manipulate me and blackmail me by telling me that if she gives me a refund her employees would walk out. As far a keratin treatment goes it was not properly administered, as far as the charges there was no matrix, no real explanation just because. I was taken advantage of, just as many other clients who went there. 
Regards,
[redacted]