EdgeCraft Corporation

Chef's Choice knife sharpener ordered 11/3/20. "Tagged" on 11/5 re UPS #1Z8W3V120325. 12/4/20 UPS tracking indicates will set date when package arrives at their facility. Still waiting for response from Chef's Choice re delay.

May 19, 2017Dear [redacted] ,We want to clarify the previous response from EdgeCraftAlthough our customer provided a store receipt showing the purchase of the slicer, he provided no proof of damage either by returning the defective slicer or even providing photos of the claimed problems.EdgeCraft requires the return of a defective product before a replacement new one is sent for a number of reasons.If the slicer has the problems the customer described, EdgeCraft does not want the slicer to be in further useFurthermore, the technical staff of the company needs to analyze the source of the problem and take corrective steps on future production of this item, if necessary.We continue to offer out customer the option of sending us the defective slicer at no cost to him, so we can resolve this problem promptly.Sincerely yours,Elaine S

May 10, 2017Dear [redacted] ,In response to your letter regarding this complaint, it was explained to our customer that we could not simply ship out a replacement slicer without proof of purchaseWe offered to send him a label - or call tag for return to EdgeCraft, therefore he would not incur any shipping costsHe was unwilling to send the slicer back or even send a picture of the problem slicer.I spoke to the customer and tried to help him, but he was unwilling to listenHe then talked to Tom H***, our engineering manager, who also tried to help himTom reiterated our company policy of returning defective product before a new unit can be shipped to the customerHe objected to this policy and refused to provide any evidence of the problemEdgeCraft would be willing to send a replacement, but believe it is reasonable to ask for proof of purchase, or as a minimum, photos of the problem slicer from our customer.EdgeCraft values our relationship with customers and is always willing to take any reasonable steps to resolve problems they encounter with our products.Regards,Elaine S.?

May 10, 2017Dear [redacted] ,In response to your letter regarding this complaint, it was explained to our customer that we could not simply ship out a replacement slicer without proof of purchaseWe offered to send him a label - or call tag for return to EdgeCraft, therefore he would not incur any shipping costsHe was unwilling to send the slicer back or even send a picture of the problem slicer.I spoke to the customer and tried to help him, but he was unwilling to listenHe then talked to Tom H***, our engineering manager, who also tried to help himTom reiterated our company policy of returning defective product before a new unit can be shipped to the customerHe objected to this policy and refused to provide any evidence of the problemEdgeCraft would be willing to send a replacement, but believe it is reasonable to ask for proof of purchase, or as a minimum, photos of the problem slicer from our customer.EdgeCraft values our relationship with customers and is always willing to take any reasonable steps to resolve problems they encounter with our products.Regards,Elaine S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Hello Revdex.com staff: Dear Revdex.com Staff see what I was talking about this companyThey claim I am the difficult oneYou can see for yourself how they just lied to you in their last response. They clearly stated they would replace it if they had one of the followingOne of the following being proof of purchase. I sent you this proof of purchase for them & now they are back tracking on their word by refusing to honor their agreement they just made to replace the slicer. This is exactly what I am talking about with the problems Edgecraft company has been giving me Just one story after another They always say one thing & then they double talk by stating something else. Their last response requesting a receipt & they would replace the slicer Now they got another story for why they will not live up to this agreementNow they claim I never explained the problem. I gave them detail response about the problemIt went on fire , I got burned & I got emergency treatment for the burnAlso my kitchen counter top got burn damage that I was able to repair. Now that they are giving you stories like they gave meAll to get out of any reason for not backing up their defective product I now want their claims department, so I can file a claim for my burn I received due to their defective slicer and for the damage to my counter top costed me to fix it. All I wanted was to just get the slicer replaced, but since the company refuses I will follow through with a law suit to their claims department, which to date they still refuse to provide meAnother area of difficulty from this company. Please help me get their claims department Information, so I can file a claim I get around with a wheelchair, so it is difficult for me to go to court , but if I have to go this route I will I would prefer the slicer replaced & be done with itIt is up to them which way they want to goPlease see what you can do to mediate this matter for me.
Regards,
*** ***

May 19, 2017Dear *** ***,We want to clarify the previous response from EdgeCraftAlthough our customer provided a store receipt showing the purchase of the slicer, he provided no proof of damage either by returning the defective slicer or even providing photos of the claimed problems.EdgeCraft requires the return of a defective product before a replacement new one is sent for a number of reasons.If the slicer has the problems the customer described, EdgeCraft does not want the slicer to be in further useFurthermore, the technical staff of the company needs to analyze the source of the problem and take corrective steps on future production of this item, if necessary.We continue to offer out customer the option of sending us the defective slicer at no cost to him, so we can resolve this problem promptly.Sincerely yours,Elaine S.

Elaine S*** 4:PM (minutes ago)to me RE: ID *** ***Bradenton, FL Dear ***, In reference to the above I contacted *** *** and agreed to send replacement
kitchen shears The shears should go out this week I will send *** *** the tracking number when they are sent out They should go out this week. Please let me know if you need further information. Regards,Elaine S*** EdgeCraft Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Hello Revdex.com staff: Dear Revdex.com Staff see what I was talking about this companyThey claim I am the difficult oneYou can see for yourself how they just lied to you in their last response. They clearly stated they would replace it if they had one of the followingOne of the following being proof of purchase. I sent you this proof of purchase for them & now they are back tracking on their word by refusing to honor their agreement they just made to replace the slicer. This is exactly what I am talking about with the problems Edgecraft company has been giving me Just one story after another They always say one thing & then they double talk by stating something else. Their last response requesting a receipt & they would replace the slicer Now they got another story for why they will not live up to this agreementNow they claim I never explained the problem. I gave them detail response about the problemIt went on fire , I got burned & I got emergency treatment for the burnAlso my kitchen counter top got burn damage that I was able to repair. Now that they are giving you stories like they gave meAll to get out of any reason for not backing up their defective product I now want their claims department, so I can file a claim for my burn I received due to their defective slicer and for the damage to my counter top costed me to fix it. All I wanted was to just get the slicer replaced, but since the company refuses I will follow through with a law suit to their claims department, which to date they still refuse to provide meAnother area of difficulty from this company. Please help me get their claims department Information, so I can file a claim I get around with a wheelchair, so it is difficult for me to go to court , but if I have to go this route I will I would prefer the slicer replaced & be done with itIt is up to them which way they want to goPlease see what you can do to mediate this matter for me.
Regards,
*** ***

May 10, 2017Dear *** ***,In response to your letter regarding this complaint, it was explained to our customer that we could not simply ship out a replacement slicer without proof of purchaseWe offered to send him a label - or call tag for return to EdgeCraft, therefore he would not incur
any shipping costsHe was unwilling to send the slicer back or even send a picture of the problem slicer.I spoke to the customer and tried to help him, but he was unwilling to listenHe then talked to Tom H***, our engineering manager, who also tried to help himTom reiterated our company policy of returning defective product before a new unit can be shipped to the customerHe objected to this policy and refused to provide any evidence of the problemEdgeCraft would be willing to send a replacement, but believe it is reasonable to ask for proof of purchase, or as a minimum, photos of the problem slicer from our customer.EdgeCraft values our relationship with customers and is always willing to take any reasonable steps to resolve problems they encounter with our products.Regards,Elaine S.?

May 10, 2017Dear [redacted],In response to your letter regarding this complaint, it was explained to our customer that we could not simply ship out a replacement slicer without proof of purchase. We offered to send him a label - or call tag for return to EdgeCraft, therefore he would not incur...

any shipping costs. He was unwilling to send the slicer back or even send a picture of the problem slicer.I spoke to the customer and tried to help him, but he was unwilling to listen. He then talked to Tom H[redacted], our engineering manager, who also tried to help him. Tom reiterated our company policy of returning defective product before a new unit can be shipped to the customer. He objected to this policy and refused to provide any evidence of the problem. EdgeCraft would be willing to send a replacement, but believe it is reasonable to ask for proof of purchase, or as a minimum, photos of the problem slicer from our customer.EdgeCraft values our relationship with customers and is always willing to take any reasonable steps to resolve problems they encounter with our products.Regards,Elaine S.

May 19, 2017Dear [redacted],We want to clarify the previous response from EdgeCraft. Although our customer provided a store receipt showing the purchase of the slicer, he provided no proof of damage either by returning the defective slicer or even providing photos of the claimed problems.EdgeCraft requires the return of a defective product before a replacement new one is sent for a number of reasons.If the slicer has the problems the customer described, EdgeCraft does not want the slicer to be in further use. Furthermore, the technical staff of the company needs to analyze the source of the problem and take corrective steps on future production of this item, if necessary.We continue to offer out customer the option of sending us the defective slicer at no cost to him, so we can resolve this problem promptly.Sincerely yours,Elaine S.

RE:  ID [redacted]Bradenton, FL Dear [redacted], For your information, replacement shears were sent to [redacted] on Janaury 12th, the tracking number is [redacted]. If you need any further information, please let me know. Thank you. Regards,Elaine S[redacted]EdgeCraft Corporation