Edgemark Solutions

This company is completely trash Contractors please do not waste you time working for them, they will cheat you out of your money! They do not pay well and will do anything to keep you from receiving full pay I worked for them for a year or so then stopped because they are full of it In order to get anything resolved about pay, its done via email and you can not speak with them (anyone in Accounting), which is a pain! Seek other companies before this one! I could go on and on about this company but you guys get the point!! thumbs down!!!

In regard to Revdex.com’s Complaint ID# [redacted] dated 05/27/2016, it is Edgemark’s position that we have not committed any wrong doing and have not in any way fallen short of our contractual obligation to our subcontractor. We find this claim unsupported and incorrect when considering...

all facts. Facts to support our position and case are provided below and attached as supporting documents. Claimant was on boarded with Edgemark Solutions, LLC as a sub-contractor on 09/28/2015.  Claimant completed their first work order on 09/29/16 and competed their last work order on 05/20/16 totaling roughly 7 ½ months of service.  In that time claimant completed 312 work orders and has been paid a total of $38,100.55 for work performed.  Edgemark Solutions, LLC pays all our sub-contractors weekly every Wednesday. Attached are a few invoice disputes Claimant has sent to our Accounting department to demonstrate responses and reasoning.  Any dispute they sent that was clearly justifiable had their invoice adjusted to reflect.  As you will see, in other cases there are disputes that we did not adjust their invoice amount due to photos not supporting the claim.  For the most recent dispute for work order number [redacted], Claimant is disputing the amount of debris removed from this property.  Per the photos (attached) that were taken and reviewed by Edgemark Solutions, LLC management the following was determined: Measuring photos are stating trailer is [redacted] ** [redacted].  Total trailer loads removed, five with the last two loads being partial.  They are claiming they removed 75 Cubic Yards of debris.  This amount would be correct if the maximum possible amount was calculated ((14x6x5=420/27=15.5CYD) multiplied by 5 full trailer loads= 77Cyd) Claimant stated that the height of their trailer (empty) was five feet tall. After viewing the photos with the 2 separate crew members standing inside the trailer, it is clear to us through photographic evidence that the height is misrepresented at five feet. It is our best guess that Claimant is measuring from the ground and not the actual bottom of the trailer.  Our findings upon photo and measurement review are as follows: 1st trailer load: 14*6*5=420/27=15.5 CYD2nd trailer load: 14*3*5=210/27= 8 CYD3rd trailer load: 14*3*5=210/27= 8 CYD4th trailer load: 14*3*5=210/27= 8 CYD (trailer only ¾ full equaling 6 CYD)5th trailer load: 14*3*5=210/27= 8 CYD (trailer only ¾ full equaling 6 CYD) Total amount of debris removed per photos is 43.5 CYDs. Claimant was paid for 47 CYDs with the 3.5 additional CYDs of debris paid as a courtesy on 05/25/2016. For the dispute on work order number M9772124 (attached), the following was determined: This work order was to remove and store all Personal Property in a storage unit. Claimant is disputing that we did not reimburse them for the storage unit.  Claimant, however, did not provide any photos showing that they stored items at a storage facility and/or the items placed inside a storage unit.  Furthermore, the invoice they provided for the storage unit does not have a valid date and clearly states at the bottom of the receipt it was from the year 2007. After their dispute for Work Order #[redacted] regarding debris amount, they sent a text to their State Coordinator stating they would dump all debris removed from the property back at the property which is a breach of contract and also concerning that they had not disposed of the debris at a dump site as required by their contract at the time it was removed. The text was sent on 05/25/16, eight days after the Personal Property was to be stored in a storage facility. Our Accounting department does not discuss pay or invoice amounts over the phone unless it becomes an escalated issue.  All correspondence is done through email and/or sending a job note through the specific work order in question. Edgemark wants everything documented for clarity and future reference for cases such as this.  Whenever there is an escalated issue that arises, a member of our management team along with the General Manager will take the phone call to help with the situation the best way we can.  I, Edgemark’s General Manager who oversees the Accounting department, spoke to Claimant’s spouse on 05/25/16 regarding the debris amount for WO# [redacted]. Claimant’s spouse was asked specific questions such as the size of their trailer. Claimant’s spouse first stated that the trailer was 14 ft. x 5 ft. x5 ft. Claimant became extremely upset and verbally abusive when I brought up the fact that there are several photos showing 2 different crew members inside the trailer which contradicts the reported height of five feet because of their size/height relative to the claimed height. Claimant’s husband ended up hanging up when I took a stance on this fact and questions the way the five foot height was being calculated.  Edgemark Solutions always has someone to get a hold of when needed.  Sub-contractor are able to call our main phone line, which will direct you to multiple departments, our Vendor Helpline and their State Coordinators direct line. Since January 1st 2016 Claimant has called their State Coordinator’s direct line 133 times.  In summary, Edgemark Solutions in no way deliberately hides, steals, or cheats contractors out of money that was earned.  All sub-contractors are given the opportunity to fill out their own invoices, which is shown in our training videos when on boarding and which Claimant took and passed a test for.  For these disputed work orders their invoices were not filled in by Claimant prior to submitting to Edgemark.  If a sub-contractor does not fill out their own invoice, Edgemark’s Client team must calculate and invoice our Clients solely based off the photos provided.    If you have any further questions or need any further document please feel free to contact me.   Sincerely,  John S[redacted]General Manager

This company is completely trash. Contractors please do not waste you time working for them, they will cheat you out of your money! They do not pay well and will do anything to keep you from receiving full pay. I worked for them for a year or so then stopped because they are full of it. In order to get anything resolved about pay, its done via email and you can not speak with them (anyone in Accounting), which is a pain! Seek other companies before this one! I could go on and on about this company but you guys get the point!! 2 thumbs down!!!

In regard to Revdex.com’s Complaint ID# [redacted] dated 05/27/2016, it is Edgemark’s position that we have not committed any wrong doing and have not in any way fallen short of our contractual obligation to our subcontractor. We find this claim unsupported and incorrect when considering...

all facts. Facts to support our position and case are provided below and attached as supporting documents. Claimant was on boarded with Edgemark Solutions, LLC as a sub-contractor on 09/28/2015.  Claimant completed their first work order on 09/29/16 and competed their last work order on 05/20/16 totaling roughly 7 ½ months of service.  In that time claimant completed 312 work orders and has been paid a total of $38,100.55 for work performed.  Edgemark Solutions, LLC pays all our sub-contractors weekly every Wednesday. Attached are a few invoice disputes Claimant has sent to our Accounting department to demonstrate responses and reasoning.  Any dispute they sent that was clearly justifiable had their invoice adjusted to reflect.  As you will see, in other cases there are disputes that we did not adjust their invoice amount due to photos not supporting the claim.  For the most recent dispute for work order number [redacted], Claimant is disputing the amount of debris removed from this property.  Per the photos (attached) that were taken and reviewed by Edgemark Solutions, LLC management the following was determined: Measuring photos are stating trailer is [redacted].  Total trailer loads removed, five with the last two loads being partial.  They are claiming they removed 75 Cubic Yards of debris.  This amount would be correct if the maximum possible amount was calculated ((14x6x5=420/27=15.5CYD) multiplied by 5 full trailer loads= 77Cyd) Claimant stated that the height of their trailer (empty) was five feet tall. After viewing the photos with the 2 separate crew members standing inside the trailer, it is clear to us through photographic evidence that the height is misrepresented at five feet. It is our best guess that Claimant is measuring from the ground and not the actual bottom of the trailer.  Our findings upon photo and measurement review are as follows: 1st trailer load: 14*6*5=420/27=15.5 CYD2nd trailer load: 14*3*5=210/27= 8 CYD3rd trailer load: 14*3*5=210/27= 8 CYD4th trailer load: 14*3*5=210/27= 8 CYD (trailer only ¾ full equaling 6 CYD)5th trailer load: 14*3*5=210/27= 8 CYD (trailer only ¾ full equaling 6 CYD) Total amount of debris removed per photos is 43.5 CYDs. Claimant was paid for 47 CYDs with the 3.5 additional CYDs of debris paid as a courtesy on 05/25/2016. For the dispute on work order number M9772124 (attached), the following was determined: This work order was to remove and store all Personal Property in a storage unit. Claimant is disputing that we did not reimburse them for the storage unit.  Claimant, however, did not provide any photos showing that they stored items at a storage facility and/or the items placed inside a storage unit.  Furthermore, the invoice they provided for the storage unit does not have a valid date and clearly states at the bottom of the receipt it was from the year 2007. After their dispute for Work Order #[redacted] regarding debris amount, they sent a text to their State Coordinator stating they would dump all debris removed from the property back at the property which is a breach of contract and also concerning that they had not disposed of the debris at a dump site as required by their contract at the time it was removed. The text was sent on 05/25/16, eight days after the Personal Property was to be stored in a storage facility. Our Accounting department does not discuss pay or invoice amounts over the phone unless it becomes an escalated issue.  All correspondence is done through email and/or sending a job note through the specific work order in question. Edgemark wants everything documented for clarity and future reference for cases such as this.  Whenever there is an escalated issue that arises, a member of our management team along with the General Manager will take the phone call to help with the situation the best way we can.  I, Edgemark’s General Manager who oversees the Accounting department, spoke to Claimant’s spouse on 05/25/16 regarding the debris amount for WO# [redacted]. Claimant’s spouse was asked specific questions such as the size of their trailer. Claimant’s spouse first stated that the trailer was 14 ft. x 5 ft. x5 ft. Claimant became extremely upset and verbally abusive when I brought up the fact that there are several photos showing 2 different crew members inside the trailer which contradicts the reported height of five feet because of their size/height relative to the claimed height. Claimant’s husband ended up hanging up when I took a stance on this fact and questions the way the five foot height was being calculated.  Edgemark Solutions always has someone to get a hold of when needed.  Sub-contractor are able to call our main phone line, which will direct you to multiple departments, our Vendor Helpline and their State Coordinators direct line. Since January 1st 2016 Claimant has called their State Coordinator’s direct line 133 times.  In summary, Edgemark Solutions in no way deliberately hides, steals, or cheats contractors out of money that was earned.  All sub-contractors are given the opportunity to fill out their own invoices, which is shown in our training videos when on boarding and which Claimant took and passed a test for.  For these disputed work orders their invoices were not filled in by Claimant prior to submitting to Edgemark.  If a sub-contractor does not fill out their own invoice, Edgemark’s Client team must calculate and invoice our Clients solely based off the photos provided.    If you have any further questions or need any further document please feel free to contact me.   Sincerely,  John S[redacted]General Manager