Edgewater Apartments

On April 6, I received your response to Ms***' move out statementI have spoken to Ms [redacted] regarding her chargesShe did not seem to understand that the charges were very fair per the California law that Ms [redacted] signedI have also sent her the actual invoices that the property has paid to get the apartment back into the condition the apartment was at move inI apologize for the misunderstandingI have tried to call Ms [redacted] now three times to discuss the matter after my last letter with the invoices and signed pages of the lease that pertains, and she has not returned my callsCarpet Clean: Please note the lease that was signed by Ms [redacted] at move in on 11/11/13, Page Section C Security Deposit shall be used....To clean such premises, including commercial cleaning and sanitizing of carpets, Page Section "Carpets are to be shampooedby a professional vendor approved by Owner/Agent in order to prevent damage." As for the free carpet clean, we offer a complementary carpet clean to those residents whom choose to resign a lease and will be living in the apartment for another yearThis is not offered to those residents whom choose to movePainting: I have included to Ms [redacted] the labor invoice that Edgewater was charged to paint your apartmentPlease note that Edgewater was charged $Your prorated charge was based on the base charge of $If you look at the pricing sheet marked Paint Break Down Per Unit, at the bottom of the page, she was given a 54% wear and tear credit for the charge of paint which includes labor and materialwear and tear credit is based on months of "life" of paintMr [redacted] lived in the unit for months therefore you received 54% creditPlease note the pages in her lease: Page Section " All painting done to unit will be calculated on the months or year basis by Owner/Agent itemized and charged against the security Deposit." If there are any further questions please feel free to call me

We went in to apply for an apartment here and we were told that we must have a Social Security Card to complete the applicationThe receptionist/manager type person, Jenna, told us she could not process us without it until she checked with her manager, who was out sickWe explained we could provide birth certificates, passports or obtain a replacement copy for my partners card until he got anotherDespite having these documents she said they would not be enough until she checked with her manager
Since it would take weeks to get another hard copy we were out of options until it came in the mailWe called her back days later and she shared she had spoken to her manager, that there weren't any options but the ORIGNIAL social security card and the unit we were trying to apply for was been leased outI asked if we could have used photo copies of his social because it was part of the reason I called in the first placeHer response was 'oh yes, you can.'
This seems like biased renting - I don't know it she was incompetent or saving this space for a friend but we should have known from the beginning that we could do photocopies and if she didn't know, someone should have been available to tell her
I don't know if it's to require socials when you also have all required docsWe felt pay stubs, birth certificates, CA drivers licenses and passports, in additional to meeting all of the requirements should have sufficed when it came to submitting the applicationIf this is not the proper practice I hope someone follows up with this business or there are some internal adjustmentsIf it was a simple mistake, it happensBut we had waited a long time for this unit to open up and hope this was not a situation of biased renting

On April 6, 2015 I received your response to Ms. [redacted]' move out statement.
I have spoken to Ms. [redacted] regarding her charges. She did not seem to understand that the charges were very fair per the California law that Ms. [redacted] signed. I have also sent her the actual invoices that the...

property has paid to get the apartment back into the condition the apartment was at move in. I apologize for the misunderstanding. I have tried to call Ms. [redacted] now three times to discuss the matter after my last letter with the invoices and signed pages of the lease that pertains, and she has not returned my calls.
Carpet Clean: Please note the lease that was signed by Ms. [redacted] at move in on 11/11/13,
Page 1 Section C
Security Deposit shall be used....To clean such premises, including commercial cleaning and sanitizing of carpets,
Page 25 Section 3 
"Carpets are to be shampooed... by a professional vendor approved by Owner/Agent in order to prevent damage."
As for the free carpet clean, we offer a complementary carpet clean to those residents whom choose to resign a lease and will be living in the apartment for another year. This is not offered to those residents whom choose to move.
Painting: I have included to Ms. [redacted] the labor invoice that Edgewater was charged to paint your apartment. Please note that Edgewater was charged $310.00. Your prorated charge was  based on the base charge of $70.00. If you look at the pricing sheet marked Paint Break Down Per Unit, at the bottom of the page, she was given a 54% wear and tear credit for the charge of paint which includes labor and material. wear and tear credit is based on 36 months of "life" of paint. Mr. [redacted] lived in the unit for 13 months therefore you received 54% credit.
Please note the pages in her lease: 
Page 25 Section 4 
" All painting done to unit will be calculated on the 36 months or 3 year basis by Owner/Agent itemized and charged against the security Deposit."
If there are any further questions please feel free to call me.

I am rejecting this response because:Painting Charge - It is NORMAL WEAR and TEAR explains in California Civil Code 1950.5 (b) (1,2,3,4) and should not be deducted from my security deposit unless there are severe damages. I have followed the cleaning check list that was provided by Edgewater Apartments management and left the property in good condition.I wish to close my complaint.Thank you so much,[redacted]

Review: I have lived in Edgewater Apartments from 11/12/2013 until 2/13/2015. After I moved out on 2/13/2015, they charged me the following: 1. Carpet Cleaning for $60 which they give for free for the resident who lived more than 12 months. 2. Normal wear and tear for $42.70. 3. Utility charge for $18.92 which I was not notified. These were deducted from my security deposit of $500. I understood that those deduction from security deposit is against California Civil Code 1950.5-Security Deposits. I have called the manager at Edgewater Apartments but she did not think anything wrong with charging me those item and deducted from my security deposit. I have sent my complain letters to the manager and their investor, [redacted] at [redacted].I have the letter from Edgewater Apartments in regard to security deposit disposition, final account statement, description of repair works and a copy of my utility bill. There are ready to submit to you if it's necessary. Please help.Desired Settlement: They can keep $18.92 for utility bills that was my responsibility. However I would like to receive a refund for $102.70 which were unfairly charged to me.

Business

Response:

On April 6, 2015 I received your response to Ms. [redacted]' move out statement.