Edgewater Construction, Inc.

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We received notice of the complaint made to the Revdex.com about the office cancellation...

policy.  I am sorry that you were not made aware of the policy ahead of time.  Since you're complaint,  we have made more of an effort to be as transparent about cancellation fees and other charges as possible.  We are in the process of adding it to our website and to the outgoing text, email reminders.
 
Although we had the policy printed on the back of all appointment cards and had placed it on the wall in the reception area, it did not capture every patient's attention.
 
I hope you understand that these fees are not meant to upset patients in any way,  and are really meant for patients to respect our schedule and our time more.  However we do understand the circumstances you faced on January 7th and your reasoning for cancelling the appointment.
 
Please except our apology and ignore any future bills related to this matter.  Bills are sent electronically, however our billing coordinator is in the process of removing the prior $25.00 charge from your account completely. 
 
Thank you again for voicing your concerns and if you have any questions in the future  about this matter, please do not hesitate to call our office.
 
 

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On second thought. Cancel my appointment.
 
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 Six months ago I scheduled my appointment for my semiannual cleaning. The appointment is scheduled for 2pm tomorrow. As this is January and, we are expecting more bad weather and extremely low temperatures tomorrow the business office where I work will be closed and, I will be working from home in Townsend, Delaware.
 
I just called your office to cancel/change my appointment and, was told that there would be a $25 cancellation notice as I did not notify you within 48 hours.  48 hours would have been on Sunday. Was anyone in your office on Sunday to answer my call? I’m guessing not.
 
As a long time client of this business I am appalled that there is a 48 hour notice or, a $25 fee. I completely understand that business’ need to establish some type of cancellation policy but, 48 hours is absurd. I called prior to 24 hours and, that should be sufficient.  I was never advised of your cancellation policy and, I have never heard of a 48 hour notice.
 
As you are aware, my last few visits with your office have been very disappointing. In fact during my last visit you gave me a wawa gift card to make up for the delay in seeing me. This cancellation policy is the final straw. To avoid the $25.00 cancellation fee I will be at my appointment on time tomorrow and, I expect to be seen on time but, this will be my last appointment at your practice.
 
 
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