Edgewater Services

Review: I made a call to Cut-Rite lawn care for sprinkler repair. It took four days for the company to call me back. When they called me back, I made an appointment for Saturday the 25th of May, 2013. I also called another company the same day I originally called Cut-Rite. The other company said that they would be able to come out the following Monday. Later that day, the other company called and said that they were in the area, so they could stop by to fix my sprinklers. I accepted their offer and had my system repaired by the other company. When Saturday rolled around, I was out in my driveway when Cut-Rite arrived. The worker got out of his truck and asked if I called for a irrigation repair. I told the worker that I was sorry, that I got busy and failed to call in to cancel the service, and that I had someone else repair it.On June 3, 2013 I received an email from Cut-Rite with a bill attached for $60. It was a service fee for failing to cancel service. I was NEVER told by Cut-Rite, either by a contract or verbally that I would be charged a fee for not canceling my service. If that was the case, I would have had the worker that came out on the 25th do something for me, but nothing was mentioned by him, or the person that I made the appointment with. I believe this is poor customer service and erroneous business practice by Cut-Rite Lawn Care.Desired Settlement: I would like this issue to be disregarded and that Cut-Rite learn better customer service skills and uphold better business practice, by communicating to their customers that there is a service fee for cancelling service without a phone call when the service is set up.

Business

Response:

At Cut-Rite Lawn Care Services, we pride ourselves in providing quality work at a competitive rate. In order to provide competitive rates, we must ensure we bill appropriately for our services. When we schedule irrigation repairs we explain to our customers we have a trip charge of $60. This charge covers vehicle costs and labor for the drive time. The customer receives the first hour of service for this charge. Of course when our customers cancel service this charge is not invoiced. However, when a customer does not cancel service and our team arrives at a job, the charge must be invoiced.

We gladly work with our customers to offer reduced rates whenever possible and within reason. Please feel free to contact us if you have any questions.

Thank you,

Owner

Cut-Rite Lawn Care Services

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Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9569708, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,