Edgewell Personal Care

At Edgewell Personal Care, consumer satisfaction is a priority for us We spoke to this consumer on Thursday, 5/19/2016, the contact was batched in our system on Friday, 5/20/and the coupons (one $and one $.75) were mailed to the consumer on Monday 5/23/ We can confirm that we sent the coupons to the same address the consumer provided hereWe have reached out to the consumer by phone to confirm receipt of the coupons and left a voicemail when she did not answer Since we still have not heard back from the consumer, as a good will gesture, we have re-sent the coupons via Fedex; tracking number is [redacted]

At Edgewell Personal Care, consumer satisfaction is important to us. We reached out to Mr. [redacted] on October 28, 2016 with a letter sent via USPS mail, as the consumer did not provide an email address or phone number. In the letter, we apologized for any inconvenience he... experienced and asked him to call us on the number provided so we may assist him further. We have not heard back from the consumer, as of yet. We will wait thirty days for a response from the consumer before sending a follow up letter in an effort to resolve the issue.

I know your message says I don't need to do anything further until I hear from you again, and I didn't, but I thought I should let you know that I received a phone message yesterday from Edgewell personal care, apologizing for what happened When I called back, it was answered on the first ring and she apologized againI was told that I would be receiving coupons for more than the $I was asking for when I filed my complaint I don't know if this happened because I filed the complaint with the Revdex.com or not Anyway I am satisfied with the response So I don't know if this takes care of it or if you need to continue to follow through.Thank You, [redacted]

Consumer satisfaction is of the utmost importance at Edgewell Personal Care.We reached out to MsAguilar and left her a voicemail, when she didn't answer We apologized for the inconvenience she experienced and sent her a compensation check in the amount of $5.00, as a good will gesture

Thank you for bringing this report to our attention. This matter has been forwarded to our fulfillment center for review and comment. I will respond again when our investigation is complete. *** *** (on behalf of *** ***)***@edgewell.com***

Edgewell Person Care takes the satisfaction of our consumers very seriously. We spoke to *** *** on 4/24/and apologized for the inconvenience she experienced with our *** promotion. We sent her compensation in the form of money-saving coupons in the amount of $as a good will gesture. *** *** was very happy with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, though I do wish more could be done to hold the business compliant to their advertising Most people will fall for the advertising if this company, submit their rebate information, be denied their free e-gift card and take it no further, which, of course, is what the company intends in producing a surge of sales without intent to fulfill commitment to the customer.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I had problems with TWO containers not just one - each costing approx$- I want a replacement or coupons for two
Sincerely,
*** ***

Business response attached

At Edgewell Personal Care, consumer satisfaction is a priority for us.  We spoke to this consumer on Thursday, 5/19/2016, the contact was batched in our system on Friday, 5/20/2016 and the coupons (one $3.99 and one $.75) were mailed to the consumer on Monday 5/23/2016.  We can confirm...

that we sent the coupons to the same address the consumer provided here. We have reached out to the consumer by phone to confirm receipt of the coupons and left a voicemail when she did not answer.  Since we still have not heard back from the consumer, as a good will gesture, we have re-sent the coupons via Fedex; tracking number is [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I was contacted by someone from Schick Hydro by phone today, he informed me the reason he did not call me back was that he wanted to have me an answer on what was going on.  He related that they had refunded or would be refunding me the amount which might take a few days to appear back on my card, as well as they would be shipping me out a new order on Monday via Fedex which should eliminate the problem with it taking so long via USPS.  He did not indicate what the issue with the item not arriving at my residence.   He also confirmed that my subscription has been cancelled, which I had done myself after I noticed the issue.   I would say the complaint has been addressed by the business and provided that they follow through this will be resolved to my satisfaction.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/11/30) */
At Edgewell Personal Care, consumer satisfaction is a priority for us. We replied to this consumer on 10/16/15 via email to let her know that we had discovered the issue in our fulfillment system for the Litter Genie rebate and that we were in...

the process of fixing the issue. The consumer's rebate was shipped out to her on 11/03/15. The consumer was notified through social media that her rebate had shipped.
Initial Consumer Rebuttal /* (2000, 9, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally receive my refund check on Friday, Nov. 27th; well past the 6-8 weeks from Aug. 7th that the rebate form stipulated. Thankful to be DONE with them.

Consumer satisfaction is of the utmost importance at Edgewell Personal Care.We reached out to Ms. Aguilar and left her a voicemail, when she didn't answer.  We apologized for the inconvenience she experienced and sent her a compensation check in the amount of $5.00, as a good will gesture.

At Edgewell Personal Care, consumer satisfaction is important to us.  We reached out to Mr. [redacted] on October 28, 2016 with a letter sent via USPS mail, as the consumer did not provide an email address or phone number.  In the letter, we apologized for any inconvenience he...

experienced and asked him to call us on the number provided so we may assist him further.  We have not heard back from the consumer, as of yet.  We will wait thirty days for a response from the consumer before sending a follow up letter in an effort to resolve the issue.

I know your message says I don't need to do anything further until I hear from you again, and I didn't, but I thought I should let you know that I received a phone message yesterday from Edgewell personal care, apologizing for what happened.  When I called back, it was answered on the first...

ring and she apologized again. I was told that I would be receiving coupons for more than the $5.00 I was asking for when I filed my complaint.  I don't know if this happened because I filed the complaint with the Revdex.com or not.  Anyway I am satisfied with the response.  So I don't know if this takes care of it or if you need to continue to follow through.Thank You,[redacted]