Edgewood Management Corporation

June 30, Dear [redacted] ***,I am in receipt of the above referenced complaint dated June 10, regarding money being withheld from security deposit refund for [redacted] , who is one of our former residentsAfter extensively researching her account, I have verified that she is owed the $that was withheld from her original deposit for rent.I was able to verify that she moved out on January 31, as stated in her previous letter.A request for the refund amount of $have been submitted to the accounting officeShe should receive your refund within 7-business days.Our residents and their satisfaction are our number one priority, and we regret that this customer felt she was not receiving good customer service.If you have any further questions, please do not hesitate to contact me.Warmest Regards,Donna DProperty Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Fwd: ID [redacted] Inboxx Revdex.com of Metro Washington DCJun (days ago)---------- Forwarded message ----------From: [redacted] < [redacted] .com>Date: Mon, Jun 1, at 10:PMSubject: ID [redacted] Update:There are several things not accurate in the memoI did not receive a call from the respondent until May 2015, at which time she left a voicemail messageIt's stated that I moved out on February That is not accurate eitherI moved out on January I verified with office staff on Saturday, January that I could return the keys on Monday, February at no additional charge to me because the office isn't open on SundaysThat would allow me to put keys, key fob, visitor parking passes and laundry cards in staff hand.To date, I have received the check from Edgewood; however, they retained $of my funds, saying that I moved out in February instead of January.Once I moved out on January 15, I never accessed the apartment; and I turned the key in on the next day the leasing office was opened[redacted] ###-###-####Sent from my [redacted] Regards, [redacted]

Dear [redacted] ***,I am in receipt of the above referenced complaint dated 5/8/regarding the customer service and security deposit refund for one of our former residentsI have had an opportunity to took into the matter and believe we have reached a mutually agreeable resolution,The resident in question moved out: of Westwood Place Apartments on 2/2/15, At that time, the community manager was not provided a forwarding address, so the security deposit statement and subsequent deposit refund was sent to the last known address, which was the address of the property at [redacted] Fort Washington MD.The: check was not returned to us as undelivered.Since receiving the complaint, we have stopped payment on the check, received a current address and reissued the check on 5/18/I personally called the former resident and left a message giving her the date the check was sent and the check numberAs of this letter, she has not returned my call with any follow up questions.We hope that this adequately addresses the issueOur residents and their satisfaction are our number priority, and we regret: that this customer felt she was not receiving good customer service.If you have any questions, do not hesitate to contact me.Warm regards,Melanie T Regional Vice President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received funds in the amount of $and do not have any additional concerns regarding this matterI appreciate the due diligence made by all parties to address concerns
Regards, *** ***

November 11, 2014Dear *** *** ***,We are in receipt of your letter dated November 3, 2014, regarding *** *** *** and her experiencing while residing at *** *** *** ApartmentsOn September 11th, *** *** hand delivered a notice to vacate to the Community Manager at which
time the Manager informed her that the letter would be accepted as an official day notice and that she would be responsible for rent through October 10th *** *** did not agree with having to be responsible for a full thirty days, eventhough the lease she signed at the time of move in clearly states that a day notice to vacate is required and that the resident will be responsible for rent through that period.*** *** has spoken with both MrB*** and the Community Manager on multiple occations, during which time *** *** refused to acknowledge her obligations to the legal documents she signedWe have made every effort to work with *** *** to resolve this matter, However, her unreasonable stance has hampered the success of this process.Since receiving your letter I have personally reached out to *** ***In speaking with her she contests the documented date of submission of the notice to vacate, but stated she had no information or documentation refuting our date stamped notice reflecting September 11, I appologized to *** *** if she felt that she receiced less than exemplary customer service, but that the charges were valid and the balance is owedBased on our review and response of *** ***'s complaint, we are respectfully requesting that this complaint be closed and cleared from our record.Sincere regards,Terrence KHCCP, CPD, SHCM Vice President

June 30, 2015 Dear [redacted],I am in receipt of the above referenced complaint dated June 10, 2015 regarding money being withheld from security deposit refund for [redacted], who is one of our former residents. After extensively researching her account, I have verified that she is owed the $100 that was withheld from her original deposit for rent.I was able to verify that she moved out on January 31, 2015 as stated in her previous letter.A request for the refund amount of $100 have been submitted to the accounting office. She should receive your refund within 7-10 business days.Our residents and their satisfaction are our number one priority, and we regret that this customer felt she was not receiving good customer service.If you have any further questions, please do not hesitate to contact me.Warmest Regards,Donna D. Property Manager

As the Regional Vice President at Edgewood Management and a representative for their respective properties, it saddens me to know that we have fallen short of the superior customer service practices that our organization is built upon. It is our goal to respond to all resident calls and concerns...

efficiently and effectively communicate the status of the concerns as we work to resolve them. Upon further research we’ve discovered that the lines of communication with regard to this particular situation were lack luster and we have implemented procedures to help diminish such occurrences in the future.As a preferred provider of affordable housing, we aim to create a pleasing living environment at all of our communities. It is through the collective voice of valued residents such as this, which allow us further direct our efforts in staff development and training. Should future concerns arise, we welcome the opportunity to speak directly with the involved parties and work toward an amicable solution.We appreciate the opportunity to respond to this grievance.Regards,[redacted] Edgewood Management Corporation

January 6, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1411 K St. NW, 10" Floor Washington, DC 20005-3404Revdex.com Complaint ID; [redacted] ([redacted])Dear [redacted],We are responding to your letter dated 12/30/16 in regards to a complaint received 12/29/16 with concerns of **....

[redacted] and the progress of her application for Housing at [redacted] Apartments.We do apologize for the misunderstanding; however [redacted] is scheduled to move-in to her new apartment home as of January 13, 2017 at [redacted] Apartments.Please consider this case satisfied between [redacted] and Revdex.com.Thanking you in advance,Sandy T[redacted] Regional Property Manager, Edgewood Management [redacted] Gaithersburg, MD [redacted]@emcmgmt.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Fwd: ID [redacted]Inboxx Revdex.com of Metro Washington DCJun 2 (7 days ago)---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Jun 1, 2015 at 10:01 PMSubject: ID [redacted]Update:There are several things not accurate in the memo. I did not receive a call from the respondent until 21 May 2015, at which time she left a voicemail message. It's stated that I moved out on 2 February 2015. That is not accurate either. I moved out on 31 January 2015. I verified with office staff on Saturday, 31 January 2015 that I could return the keys on Monday, 2 February 2015 at no additional charge to me because the office isn't open on Sundays. That would allow me to put keys, key fob, visitor parking passes and laundry cards in staff hand.To date, I have received the check from Edgewood; however, they retained $100 of my funds, saying that I moved out in 2 February instead of 31 January.Once I moved out on 31 January 15, I never accessed the apartment; and I turned the key in on the next day the leasing office was opened.[redacted]###-###-####Sent from my [redacted]          
Regards,
[redacted]

Dear [redacted],I am in receipt of the above referenced complaint dated 5/8/15 regarding the customer service and security deposit refund for one of our former residents. I have had an opportunity to took into the matter and believe we have reached a mutually agreeable resolution,The resident in...

question moved out: of Westwood Place Apartments on 2/2/15, At that time, the community manager was not provided a forwarding address, so the security deposit statement and subsequent deposit refund was sent to the last known address, which was the address of the property at [redacted] Fort Washington MD.The: check was not returned to us as undelivered.Since receiving the complaint, we have stopped payment on the check, received a current address and reissued the check on 5/18/15. I personally called the former resident and left a message giving her the date the check was sent and the check number. As of this letter, she has not returned my call with any follow up questions.We hope that this adequately addresses the issue. Our residents and their satisfaction are our number 1 priority, and we regret: that this customer felt she was not receiving good customer service.If you have any questions, do not hesitate to contact me.Warm regards,Melanie T Regional Vice President

Review: Since 12 SEP '14, I have been reaching out to Edgewood Management via e-mail and phone about a complaint of disrespect from a property manager and regional manager. It's now a month later and still no response and my issue have yet to be resolved. I even reached out the regional manager supervisor a still no return call or email. It is ludicrous that a company of this magnitude be this unprofessional. Mr. B[redacted] (Regional Manager) on both occasion speaking to him continuously raised his voice at me to where I felt and still fell THREATEN! I have proof of e-mails and call I made to the company. To make matter worst they are telling me I’m responsible for rent when I issued a 30 day notice on 24 AUG and return the keys to the property on 22 SEP’14. So now I have a balance that neither the regional nor the property manager could explain to me.Desired Settlement: I would like and apology, compassion about my situation and allow and adjustment to what they claim I owe and they can’t suitably explain to me. I do fell I’m responsible for the 20 days of SEP I occupied the apartment but not the entire month of SEP! While I expressed back in April 2014 to the pervious property Manager that I was no longer able to afford my 2 bedrooms 2 baths and wanted to transfer to one bedroom due to pay decreases.

Business

Response:

November 11, 2014Dear [redacted],We are in receipt of your letter dated November 3, 2014, regarding [redacted] and her experiencing while residing at [redacted] Apartments. On September 11th, 2014 [redacted] hand delivered a notice to vacate to the Community Manager at which time the Manager informed her that the letter would be accepted as an official 30 day notice and that she would be responsible for rent through October 10th 2014. [redacted] did not agree with having to be responsible for a full thirty days, eventhough the lease she signed at the time of move in clearly states that a 30 day notice to vacate is required and that the resident will be responsible for rent through that period.[redacted] has spoken with both Mr. B[redacted] and the Community Manager on multiple occations, during which time [redacted] refused to acknowledge her obligations to the legal documents she signed. We have made every effort to work with [redacted] to resolve this matter, However, her unreasonable stance has hampered the success of this process.Since receiving your letter I have personally reached out to [redacted]. In speaking with her she contests the documented date of submission of the notice to vacate, but stated she had no information or documentation refuting our date stamped notice reflecting September 11, 2014. I appologized to [redacted] if she felt that she receiced less than exemplary customer service, but that the charges were valid and the balance is owed. Based on our review and response of [redacted]'s complaint, we are respectfully requesting that this complaint be closed and cleared from our record.Sincere regards,Terrence KHCCP, CPD, SHCM Vice President