Mertailor will not issue a full refund for a product I want to return My order # is***My daughter purchased a mertailor swim able mermaid tail for a total of $She wore it time for about 10-minutesHoles developed in the fabricThe plastic fin turned her ankle red, would have blistered if she worn longerAlso the fin part smells like mildew and I can't remove it without ripping the fabric trying to get it out to cleanI contacted mertailor via phone and was given an email for a lady named CandyI waited a whole week and never heard a peep from her until I complained via Facebook, in which they removed my comment so their future customers won't be able to see a bad review on their productAll I am asking for is a refund because they don't sell a good product
The website says to weeks production time and I placed my order in Junea few weeks after I placed my order he made an announcement that any orders placed after that day would be weeks or laterMy tail should not have been done in that groupHe is very adment and open with the public about his social media and he puts friends first and makes tails, free tails, for his friends and doesn't work on customer timelinesdepending on who you are he makes worse products for you and I would Not buy a silicone tail from him
Mertailor will not issue a full refund for a product I want to return
My order # is***My daughter purchased a mertailor swim able mermaid tail for a total of $She wore it time for about 10-minutesHoles developed in the fabricThe plastic fin turned her ankle red, would have blistered if she worn longerAlso the fin part smells like mildew and I can't remove it without ripping the fabric trying to get it out to cleanI contacted mertailor via phone and was given an email for a lady named CandyI waited a whole week and never heard a peep from her until I complained via Facebook, in which they removed my comment so their future customers won't be able to see a bad review on their productAll I am asking for is a refund because they don't sell a good product
I placed an order with this "company" and they sent me an item made too small for me to wear then refused to correct their mistake
I sent the company my EXACT measurements and they sent me a product made too small to fit around my calvesWhen I questioned them why the item did not fit they kept implying that I did not understand how to put the item onWhen I finally called them out on making the calf area too small (inches around), when I had told them my measurements were inches around, they simply said that they "make items smaller then the given measurements to make the item 'skin tight'"This makes no sense since obviously a "skin tight" product should be the given measurements and not smallerA 5" diameter ball cannot fit in a 4" diameter hole, that's just common senseThey still refuse to admit their wrong and now refuse to give me my money back or send me the item back (it's currently in their possession)I already spent additional money sending it back to them, I'
Mertailor will not issue a full refund for a product I want to return My order # is***My daughter purchased a mertailor swim able mermaid tail for a total of $She wore it time for about 10-minutesHoles developed in the fabricThe plastic fin turned her ankle red, would have blistered if she worn longerAlso the fin part smells like mildew and I can't remove it without ripping the fabric trying to get it out to cleanI contacted mertailor via phone and was given an email for a lady named CandyI waited a whole week and never heard a peep from her until I complained via Facebook, in which they removed my comment so their future customers won't be able to see a bad review on their productAll I am asking for is a refund because they don't sell a good product
The website says to weeks production time and I placed my order in Junea few weeks after I placed my order he made an announcement that any orders placed after that day would be weeks or laterMy tail should not have been done in that groupHe is very adment and open with the public about his social media and he puts friends first and makes tails, free tails, for his friends and doesn't work on customer timelinesdepending on who you are he makes worse products for you and I would Not buy a silicone tail from him
Mertailor will not issue a full refund for a product I want to return
My order # is***My daughter purchased a mertailor swim able mermaid tail for a total of $She wore it time for about 10-minutesHoles developed in the fabricThe plastic fin turned her ankle red, would have blistered if she worn longerAlso the fin part smells like mildew and I can't remove it without ripping the fabric trying to get it out to cleanI contacted mertailor via phone and was given an email for a lady named CandyI waited a whole week and never heard a peep from her until I complained via Facebook, in which they removed my comment so their future customers won't be able to see a bad review on their productAll I am asking for is a refund because they don't sell a good product
I placed an order with this "company" and they sent me an item made too small for me to wear then refused to correct their mistake
I sent the company my EXACT measurements and they sent me a product made too small to fit around my calvesWhen I questioned them why the item did not fit they kept implying that I did not understand how to put the item onWhen I finally called them out on making the calf area too small (inches around), when I had told them my measurements were inches around, they simply said that they "make items smaller then the given measurements to make the item 'skin tight'"This makes no sense since obviously a "skin tight" product should be the given measurements and not smallerA 5" diameter ball cannot fit in a 4" diameter hole, that's just common senseThey still refuse to admit their wrong and now refuse to give me my money back or send me the item back (it's currently in their possession)I already spent additional money sending it back to them, I'