Edible Arrangements #1346

At this time, I have been contacted directly by Edible Arrangements regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I was not contacted directly. I was contacted through Revdex.com by an "employee" of [redacted]., [redacted] location and I responded.  I have not received anything since my response to their response. 
It is not resolved because I have not received a refund nor my money back.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please, find below my responses to [redacted] (“Customer”) complains.
1.
Roman';">      Customer claims that Store was unkempt and display items were dirty.
We are cleaning front and back of the Store on daily basis according to Daily Cleaning Checklist.
We are under supervision of [redacted] State Department of Agriculture and Markets and always receiving Excellent Inspection Reports on their unannounced random Inspection Visits.
We also have 4 times a year unannounced inspection from Edible Arrangements Corporate Office.
If Customer was not happy with what she saw in the Store then why she picked-up an arrangement for consumption from our Store?
2.       Customer claims that [redacted] was rude, angerfilled, and hang up when she called the Store later.
I had a conversation with [redacted] and other Stores employees and they assured me that [redacted] was very polite and professional. When Customer was picking-up arrangement from the Store [redacted] offered to Customer FREE box of fruits dipped in chocolate (that week promotion) and was able to make it in 10-15min.
3.       In Additional Comments Customer made some claims without any supporting evidence about it such as: our product not clean and required extra rinsing; our CSR was rude; Arrangement went through unsanitary situation, etc.
4.       Customer was not satisfied with Edible Arrangements website clarity, website customer service reps., website corporate management, and what kind of “ingredients” (I assume fruits) we should put into our product. Edible Arrangements Franchise is best in our category nationwide and in top 50 for all franchises according to all sources who are rating franchise businesses. Do you believe that it can happen if such “satisfaction” will be common for our customers?
5.       I don’t understand meaning of last paragraph so did not comment on it.
 
[redacted],
[redacted]
2[redacted]

Review: The front of the store was unkempt. Items available as display were dirty. Customer service did not resolve the issue. Attempted to contact the location...[redacted] identified as [redacted]...portrayed himself as rude and angerfilled. Requested for the store owner to return call from another associate.Desired Settlement: I want a refund for the amount 72.95. I also want their continued existence at this [redacted] location reexamined to determine if closure or relocation is necessary.

Business

Response:

Please, find below my responses to [redacted] (“Customer”) complains.

1. Customer claims that Store was unkempt and display items were dirty.

We are cleaning front and back of the Store on daily basis according to Daily Cleaning Checklist.

We are under supervision of [redacted] State Department of Agriculture and Markets and always receiving Excellent Inspection Reports on their unannounced random Inspection Visits.

We also have 4 times a year unannounced inspection from Edible Arrangements Corporate Office.

If Customer was not happy with what she saw in the Store then why she picked-up an arrangement for consumption from our Store?

2. Customer claims that [redacted] was rude, angerfilled, and hang up when she called the Store later.

I had a conversation with [redacted] and other Stores employees and they assured me that [redacted] was very polite and professional. When Customer was picking-up arrangement from the Store [redacted] offered to Customer FREE box of fruits dipped in chocolate (that week promotion) and was able to make it in 10-15min.

3. In Additional Comments Customer made some claims without any supporting evidence about it such as: our product not clean and required extra rinsing; our CSR was rude; Arrangement went through unsanitary situation, etc.

4. Customer was not satisfied with Edible Arrangements website clarity, website customer service reps., website corporate management, and what kind of “ingredients” (I assume fruits) we should put into our product. Edible Arrangements Franchise is best in our category nationwide and in top 50 for all franchises according to all sources who are rating franchise businesses. Do you believe that it can happen if such “satisfaction” will be common for our customers?

5. I don’t understand meaning of last paragraph so did not comment on it.

[redacted],

2[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Edible Arrangements regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I was not contacted directly. I was contacted through Revdex.com by an "employee" of [redacted]., [redacted] location and I responded. I have not received anything since my response to their response.

It is not resolved because I have not received a refund nor my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,