Edible Arrangements International, Inc.

Complaint Information:
3.75pt; text-align: left;" valign="top"> The location which is independently owned (franchise) did refund the order for # *** and order #***

Complaint: ***
I am rejecting this response because:
The company should notice and review the NEGATIVE reviews on *** concerning this particular shop, Also, the local shop in which I complained about had a person call me ONE time, it was a rude sounding male voice leaving a message, while talking on his speakerphoneKind of counter productive to have the shop you complain about, call you back. Complaints should be handled and rectified on the corporate level, rather than just send a refund to the sender, someone from the corporate level could have called and offered to have another location perform a replacement order
Sincerely,
*** ***

Horrible customer service and nearly impossible to get a refund even when they never delivered the order You get the run around for days and days while they claim to need more hours each time you call to issue a refund Finally was told after four days of calling, I will get a refund but have to wait for a confirmation number and then 5-days after that The franchaise that took the order has no working phone lines to call and they also do not have email Unheard of in this day and age! Unacceptable business practices where the customer is stuck in the middle and you are bullied to the point of tears by policies that seem to change each day you call regardless of what you were promised the day before

From: Bruce B Cherry [*** Sent: Wednesday, February 22, 8:PM To: Revdex.com

Complaint Information:
Complaint ID *** A refund for the full amount of the purchase was given to this guestOn 8/19/to their charge card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: [redacted] Sent: Wednesday, March 08, 2017 1:29 AM To: Revdex.com [redacted]> Subject: Automatic reply: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]  ...

Thank you for your email. We truly value each and every Guest and our team is working hard to respond to your message quickly. Thank you for your patience, we will be in touch with you within a few hours. - Edible Arrangements Customer Care Team The information contained in this email may be confidential and/or legally privileged. It has been sent for the sole use of the intended recipient(s). If the reader of this message is not an intended recipient, you are hereby notified that any unauthorized review, use, disclosure, dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please advise the sender by replying to the sender and destroy this email and any copies. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This order was refunded the price of the box and a complimentary arrangement was delivered (all free) on Wed 5/21/13 from Store #1088 by Mgr, [redacted]

Complaint Information:

...


Complaint ID: [redacted] has been resolved and the guest was provided with a full refund

Complaint Information:

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Our local store has been an attempt to contact this Guest without any response. Given the situation we will request a full refund to the Customer. This complaint was registered by the recipient so the refund will be send to the sender (customer). This process will take a few days however the process was started on 8/26/2014. Thank you [redacted] Director of Guest Experience

Review: I have been trying to order an arrangement for a few days, but was having a lot of difficulties online. The person who I was ordering for, has food allergies (cannot have acidicy foods). I was having trouble determining what fruits were of acid content. I thought it was amusing because on the FAQ's, you talk about kosher foods, but nothing about food allergies.I finally called in today. First when I called, your automated system does not work correctly. It said press 1 for this, 2 for this, etc. Then it said "or just stay on the line." Since I had a question, I stayed on the line. 5 seconds later, it repeated the menu, so I hit 1 to place an order.The lady was very nice. The first question that I asked was if their fruit was not made of high acid. She did not know and told me what fruit they do have. I said "so you do not know?" She responded with "no." I said okay thank you and was ready to hang up when she said let me check for you. She did some searching and was able to find me an arrangement and take care of things.I ordered the small arrangement for $35. How did my total get to $49? How is the delivery charge a third of what I am paying for the product? I also had a $5 coupon which I could not use with her. I did not order this with the intention that I would be paying 35% just in delivery! And what happens if the recipient has to go pick it up? Does that mean I get FULLY reimbursed for delivery?You should have this stated in your FAQ's that delivery is THAT expensive. I am appalled.Also, why do you have to call in to ask a question? In this day and age, I don't understand why I cannot chat or send an email. Most confusing website ever.

Order_Number: CXXXXXXXXX

Desired Settlement: I would like my delivery charges waived. I wish someone had told me this prior to putting the order in. And I still have my coupon. I was hoping to pay $30!

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

We are not sure what coupon or code the customer was using, there are coupons on websites that are not valid through Edible Arrangements. We honor all valid codes or coupons associated with Edible Arrangements, the coupons and codes do have some stipulations listed on them as in cannot use them with other discounts or promotions. We do offer livechat and an email address for the consumers to access if they wish to. We will refund $17.00 back to the consumer.

I ordered strawberries from the Holden, Ma location to be delivered to my mother in law on Friday (5/10/2013) at her office also located in Holden. I mentioned to them that she leaves at 3:30 and I figured since they are both in the same town they would arrive on time. They did not. I called and was told the drive had left at 1. I mentioed that I would either pick them up or have them delivered on Monday, but if I did not pick them up they should be delivered on Monday. I was unable to make it to the location to pick them up so I called on Monday morning where I was told they had been picked up (they had not), when I explained to them they had not they said they would deliver them. I again mentioned she leaves at 3:30, said it was no problem. Again, they did not get delivered. I called the location asking for the [redacted] because at this point I just wanted my momey back. I was told there was no [redacted] available and that the person I talked to had no idea how to help (his words). I called corporate and filed a complaint and was told someone would be in touch. On Tuesday I called the Holden location to speak to the [redacted], where I was told there was actually no [redacted] at that store period. As in they have none hired. I called corporate again and was told there was nothing they could do. I find it ludacris that a store does not have one [redacted] on the books and that the corporate office of a nationwide company can do nothing about this. That they do not take responsibilty for their individual stores. I have yet to recieve any call from anyone regarding the issue from either location. It is now going on 5 days.Desired SettlementI would like it looked into how a company can a. have no manager at all. b. a corporate office can tell a customer there is nothing they can do, that they are of no help.

I ordered strawberries from the Holden, Ma location to be delivered to my mother in law on Friday (5/10/2013) at her office also located in Holden. I mentioned to them that she leaves at 3:30 and I figured since they are both in the same town they would arrive on time. They did not. I called and was told the drive had left at 1. I mentioed that I would either pick them up or have them delivered on Monday, but if I did not pick them up they should be delivered on Monday. I was unable to make it to the location to pick them up so I called on Monday morning where I was told they had been picked up (they had not), when I explained to them they had not they said they would deliver them. I again mentioned she leaves at 3:30, said it was no problem. Again, they did not get delivered. I called the location asking for the [redacted] because at this point I just wanted my momey back. I was told there was no [redacted] available and that the person I talked to had no idea how to help (his words). I called corporate and filed a complaint and was told someone would be in touch. On Tuesday I called the Holden location to speak to the [redacted], where I was told there was actually no [redacted] at that store period. As in they have none hired. I called corporate again and was told there was nothing they could do. I find it ludacris that a store does not have one [redacted] on the books and that the corporate office of a nationwide company can do nothing about this. That they do not take responsibilty for their individual stores. I have yet to recieve any call from anyone regarding the issue from either location. It is now going on 5 days.Desired SettlementI would like it looked into how a company can a. have no manager at all. b. a corporate office can tell a customer there is nothing they can do, that they are of no help.