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Edible Arrangements of Middleburg - Store # 1032

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Edible Arrangements of Middleburg - Store # 1032 Reviews (2)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They lied on their web site and said free delivery with purchase that was around 100.00 dollars. I called them and manager first said it was an old advertisement. I said the web page. I said web page says 2018. Manager then tells me this is Valentine's day we can not give free delivery. This is not right that they can false advertise,  and lie to customers. So I could not purchase one.That is why I believe it would be fair to give me a store credit of 100.00 dollars since their advertisement, and personnel had plane out lied.

3/7/18 9:42 am Telephone response obtained from the company as follows:The company stated corporate controls the website, not individual stores.The company stated they were not able to find that the consumer placed an order. The company stated they are not able to give a $100.00 store credit but if...

there was a previous order that was in fact made, they will offer a complimentary box of chocolate to the consumer.  The company stated for the time around Valentine's day their store (Middleburg Heights) was not offering any type of free shipping promotion but they are now offering free shipping on orders of $50.00 or more until Sunday, the coupon code is [redacted]. The company stated that if the consumer has questions, they can contact the store manager Jordan D[redacted] at (440) 826-3900. The company stated Ms. D[redacted] is in the office today until 4:30pm. The company stated if the consumer calls and she is not there, they are welcome to leave a message with a staff member and she will return the call.

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Address: 18332-C Bagley Road, Middleburg Heights, Ohio, United States, 44130

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