Edible Arrangements

Today, Mother's Day, trading with this store was the worst experience I have ever encountered at a retail establishment. My granddaughter ordered $150.00 worth of arrangements from this store to surprise her mother and grandmother for Mother's Day. She ordered the merchandise the day before and was told to arrive at 1:00pm on Sunday, Mother's Day. She arrived on time and found that the line was already around the block. She stood in line, patiently, for over three hours until she was finally fifth in line from the entrance. (I had called earlier to check on my grandchild and after talking to her, I realized she could not carry all of the items she had purchased, back to her car as she was parked rather far away, so I decided to wait with her to assist her carrying the merchandise.) I stood in line with her for the final ninety (90) minutes. When we finally arrived at the front of the line, a woman who obviously was a supervisor, stated that it would be at least another two hours before the orders could be filled and those at the end of the line were out of luck. I told her that we were about to enter the store after waiting in line for over three hours and now we were being told we could not obtain the items we had already paid for. We saw four other employees arrive shortly before we were told the bad news and even then, they could not fill our order. About ten minutes before the supervisor made the announcement, another employee came outside and you could see she was unhappy, finding that, three hours after opening for business, there were still over fifty customers in line. It was obvious they either did not have sufficient merchandise to fill the remaining orders, or they were concerned due to the fact that they would not be closing at the regular time. Then it got worse. The supervisor announced that if anyone did not want to take a chance and wait, they could receive a refund. When we arrived inside to secure our refund, the supervisor had disappeared and we were told to sign our name and order number to a sheet and that sheet would be used to process our refund. After 3 1/2 hours, not only had my nineteen year old granddaughter's Mother's day surprise for her family been ruined, but they did not even extend the courtesy of processing her refund in a timely fashion. I subsequently, rescued my granddaughter and we purchased a floral arrangement and some wine at another store. When I talked to the supervisor to explain our dilemma, she told me that I was indignant and if I wanted, she could become indignant as well.

Please do not trade here as customer service, responsibility and common courtesy are not attributes to be found at this location. This was a very disheartening and disappointing transaction. I counseled my granddaughter that in the future, she should place her business with a competitor.

I called today to see if my granddaughter's refund was being processed. No one answers the phone and a recording states their "mailbox is full."

I ordered a berries box n cookies package and ordered 24 extra cookies on the side and I only received HALF my package! I was missing the 24 count cookies and the 3 white chocolate dipped strawberries. I then contacted the store directly and spoke to a representative the ( I believe her name was ***) and she told me the remainder of the package would be delivered the following day. The following day arrives and nothing happened! I contacted the store and no one would answer. I called the next day and got a hold of someone but was immediately placed on hold for over 30 minutes before THEY hung up. I was no longer able to contact anyone from the store after that. I contacted edible arrangements on Facebook was was contacted by their social media account and told try incident was being escalated to their resolution team, I still have more been contacted by anyone or even acknowledged that a complaint or issue have been filed.
Product_Or_Service: Berries cookies box bundle+box
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