Edible Arrangments

At Edible Arrangements we pride ourselves in excellent customer service [redacted] purchased the basket online and agreed to the term and agreements (Please read the residential policies) DELIVERY POLICIES Please Note The Following Delivery Policies: We take pride in our customer service at Edible Arrangements and this includes not only the quality of our products, but also the speed of our service and deliveryKeeping this in mind, we require that any cancellation or adjustment to your order be made no later than 11:59pm EST on the day before the scheduled delivery Delivery times cannot be guaranteed We cannot deliver to P.OBoxes The recipient may be called to schedule delivery Requests for deliveries at specific times of day are not guaranteedPlease contact the shop that will be processing your order with any specific questions regarding your delivery For residential deliveries: If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighborIf the gift is left with a neighbor, the recipient will be notified with instructions for retrieving the gift upon their returnIf a neighbor is not available to take the gift, the delivery person will leave a notification alerting the recipient of the delivery attempt and provide instructions to contact the Edible Arrangements shop**During busy holiday times, residential deliveries may be made as late as 9:PM For business deliveries: The delivery person may leave the gift with the front desk, security, or the [redacted] with specific instructions to refrigerate immediatelyEdible Arrangements is not responsible for any gift that is not properly handledIf the business is closed, delivery will be attempted the next business day**During busy holiday times, business deliveries may be made as late as 5:PMWe do not advise same day business deliveries to be placed after 3:PM as many business close at 5:PMYour local store may contact you if you place a same day order for delivery to reschedule your order for another business day For school deliveries: The delivery person may leave the gift with the front desk, security, or the [redacted] with specific instructions to refrigerate immediatelyEdible Arrangements is not responsible for any gift that is not properly handledIf the school is closed, delivery will be attempted the next school day**During busy holiday times, school deliveries may be made as late as 3:PMWe do not advise same day school deliveries to be placed after 12:PM as many school close at 3:PMYour local store may contact you if you place a same day order for delivery to reschedule your order for another business day FLEX Orders will be delivered during the time period specified at the time the order was placed [redacted] did made a comment on her order not to deliver to a neighborBecause we pride ourselves in excellent customer service, our store [redacted] handled this arrangements with special careShe asked the assistant [redacted] , [redacted] to personally deliver it, so that a mistake would not occurOn that day, we had over deliveries [redacted] made sure to deliver to the address to the correct location and also took a mental image of the person that signed for the delivery We did not receive any complaints on the day of deliveryThe next day, [redacted] did call and say that we left it with her neighbor [redacted] told her that he personally delivered it to the address providedHe described the women that signed for the ticket and presented [redacted] with a signed delivery ticket Even though, we are percent certain that the basket was delivered to the address that [redacted] requested.The [redacted] , [redacted] reached out to [redacted] on Monday, and offered to deliver another basket [redacted] was speaking disrespectfullyShe was screaming and rantingShe wanted only a refund, which she was given We pride ourselves in our excellent customer service, and we go above and beyond to satisfy each and every customerWe feel that there is some other reason that this complaint has been escalated to this levelIt honestly does not make any sense

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear MrAlexander, Correction when I called that Friday (days prior to Valentine's) you were in the establishment as your employee (Amber) advised me you were too busy to take my call and I do not believe your employee would be so presumptuous to refund the "alleged missing apples with out her manager's approval" that statement right there only solidifies my complaintI have attached the pictures of the bouquet that was sent over to me to prove my caseand on top of that my husband was told there was no apples therefore chocolate covered strawberries were added insteadwas he notified of this change prior to sending the arrangement? Did you offer him the refund for the missing product? You did notinstead I had to get involved to get a reply and a partial refund which at this point in all honesty you deserve nothing since the service you provided has been horribleInclusive your employee even offered to resend the apples whenever I returned to work which totally missed the point of sending out a valentine's day surpriseI turned down the offer as I was not returning until Wednesday February ** Please let me know if you need any further information as I also have the email send to my husband! Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sir or Madam, This was the Valentine’s Day week and I was outside the store at the time of *** *** callWhen I received her complaint; even though there was no proof that the
apple were missing, I issued her a refund for the amount of $for the alleged missing applesI believe that I went above and beyondI have the refund receipt if neededHowever, I think that any reasonable person would say that refunding the whole amount of $without her retuning my product, is simply preposterousSincerely, Ed Alexander, Owner

At Edible Arrangements we pride ourselves in excellent customer service. [redacted] purchased the basket online and agreed to the term and agreements.
(Please read the residential...

policies)
DELIVERY POLICIES
Please Note The Following Delivery Policies:
We take pride in our customer service at Edible Arrangements and this includes not only the quality of our products, but also the speed of our service and delivery. Keeping this in mind, we require that any cancellation or adjustment to your order be made no later than 11:59pm EST on the day before the scheduled delivery.
Delivery times cannot be guaranteed.
We cannot deliver to P.O. Boxes.
The recipient may be called to schedule delivery.
Requests for deliveries at specific times of day are not guaranteed. Please contact the shop that will be processing your order with any specific questions regarding your delivery.
For residential deliveries: If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighbor. If the gift is left with a neighbor, the recipient will be notified with instructions for retrieving the gift upon their return. If a neighbor is not available to take the gift, the delivery person will leave a notification alerting the recipient of the delivery attempt and provide instructions to contact the Edible Arrangements shop. **During busy holiday times, residential deliveries may be made as late as 9:00 PM.
For business deliveries: The delivery person may leave the gift with the front desk, security, or the [redacted] with specific instructions to refrigerate immediately. Edible Arrangements is not responsible for any gift that is not properly handled. If the business is closed, delivery will be attempted the next business day. **During busy holiday times, business deliveries may be made as late as 5:00 PM. We do not advise same day business deliveries to be placed after 3:00 PM as many business close at 5:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.
For school deliveries: The delivery person may leave the gift with the front desk, security, or the [redacted] with specific instructions to refrigerate immediately. Edible Arrangements is not responsible for any gift that is not properly handled. If the school is closed, delivery will be attempted the next school day. **During busy holiday times, school deliveries may be made as late as 3:00 PM. We do not advise same day school deliveries to be placed after 12:00 PM as many school close at 3:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.
FLEX Orders will be delivered during the time period specified at the time the order was placed.
[redacted] did made a comment on her order not to deliver to a neighbor. Because we pride ourselves in excellent customer service, our store [redacted] handled this arrangements with special care. She asked the assistant [redacted], [redacted] to personally deliver it, so that a mistake would not occur. On that day, we had over 40 deliveries. [redacted] made sure to deliver to the address to the correct location and also took a mental image of the person that signed for the delivery.
We did not receive any complaints on the day of delivery. The next day, [redacted] did call and say that we left it with her neighbor. [redacted] told her that he personally delivered it to the address provided. He described the women that signed for the ticket and presented [redacted] with a signed delivery ticket.
Even though, we are 100 percent certain that the basket was delivered to the address that [redacted] requested.The [redacted], [redacted] reached out to [redacted] on Monday, and offered to deliver another basket. [redacted] was speaking disrespectfully. She was screaming and ranting. She wanted only a refund, which she was given.
We pride ourselves in our excellent customer service, and we go above and beyond to satisfy each and every customer. We feel that there is some other reason that this complaint has been escalated to this level. It honestly does not make any sense.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Mr. Alexander,
Correction when I called that Friday (2 days prior to Valentine's) you were in the establishment as your employee (Amber) advised me you were too busy to take my call and I do not believe your employee would be so presumptuous to refund the "alleged missing apples with out her manager's approval" that statement right there only solidifies my complaint... I have attached the pictures of the bouquet that was sent over to me to prove my case... and on top of that my husband was told there was no apples therefore chocolate covered strawberries were added instead... was he notified of this change prior to sending the arrangement? Did you offer him the refund for the missing product? You did not... instead I had to get involved to get a reply and a partial refund which at this point in all honesty you deserve nothing since the service you provided has been horrible.
Inclusive your employee even offered to resend the apples whenever I returned to work which totally missed the point of sending out a valentine's day surprise... I turned down the offer as I was not returning until Wednesday February **.
Please let me know if you need any further information as I also have the email send to my husband!
Sincerely,
[redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: I will never buy Edible Arrangements again. My experience this past couple of days has left a very bad taste in my mouth. I placed an order on Friday March *, 2014 for a fruit design for my mother's birthday the next day. I clearly stated "Do not leave order with neighbors". I called my house to check if the order arrived for my niece to tell me no. I called the office and they stated that the order was delivered and signed for. That couldn't be possible because I was told nothing arrived. I arrived home that evening to check. There was no Edible Arrangements in my house. I called on Sunday and I was told that the [redacted] was not there and there was nothing she could do. She did text me the delivery receipt with whoever signed the slip. No one in my house has a signature like that. The lady called the driver and the driver claims he delivered it at the right address. He also described the person as skinny, dark skin, shoulder length hair with green earrings. No one in my house is skinny, dark skin wearing green earrings. That description sounded more like my neighbors. I called on Monday to speak to the [redacted] named [redacted]. She continued to tell me that the driver delivered the item to the correct address and someone in my house signed for it. How is she going to tell me this when I repeatedly said there is no fruit design here. She made me very angry like I was lying. She acted like there was no way the driver could have made a mistake. I even told her I will make a copy of everyone's id with signature to prove no one signed for the package. The signature looked like scribble. She said there was nothing she could do. Is she kidding me? I told her I was going to contact my lawyer and file a complaint with consumer affairs. After a couple of minutes, [redacted] called me back to let me know that she will send another fruit design but she could not tell me when it will arrive. There is no way I want anything from this company. My mother's birthday had been ruined. Thanks to Edible Arrangements. I told her my mother would not want the item, [redacted] said she will call her to ask her. Is she kidding me again? No way. [redacted] then said she will refund me but I will not get the shipping fee back. Luckily, I used a promotion code where I got free shipping. She could not tell me when I will get my refund back. I will NEVER order anything from this company again. I have ordered many times with no problem, but this office on [redacted] is HORRIBLE. They made me feel like a criminal.Desired Settlement: I want to make sure my refund is handled immediately. I would also like this review to be made available so other people can beware of this business.

Business

Response:

At Edible Arrangements we pride ourselves in excellent customer service. [redacted] purchased the basket online and agreed to the term and agreements.

(Please read the residential policies)

DELIVERY POLICIES

Please Note The Following Delivery Policies:

We take pride in our customer service at Edible Arrangements and this includes not only the quality of our products, but also the speed of our service and delivery. Keeping this in mind, we require that any cancellation or adjustment to your order be made no later than 11:59pm EST on the day before the scheduled delivery.

Delivery times cannot be guaranteed.

We cannot deliver to P.O. Boxes.

The recipient may be called to schedule delivery.

Requests for deliveries at specific times of day are not guaranteed. Please contact the shop that will be processing your order with any specific questions regarding your delivery.

For residential deliveries: If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighbor. If the gift is left with a neighbor, the recipient will be notified with instructions for retrieving the gift upon their return. If a neighbor is not available to take the gift, the delivery person will leave a notification alerting the recipient of the delivery attempt and provide instructions to contact the Edible Arrangements shop. **During busy holiday times, residential deliveries may be made as late as 9:00 PM.

For business deliveries: The delivery person may leave the gift with the front desk, security, or the [redacted] with specific instructions to refrigerate immediately. Edible Arrangements is not responsible for any gift that is not properly handled. If the business is closed, delivery will be attempted the next business day. **During busy holiday times, business deliveries may be made as late as 5:00 PM. We do not advise same day business deliveries to be placed after 3:00 PM as many business close at 5:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.

For school deliveries: The delivery person may leave the gift with the front desk, security, or the [redacted] with specific instructions to refrigerate immediately. Edible Arrangements is not responsible for any gift that is not properly handled. If the school is closed, delivery will be attempted the next school day. **During busy holiday times, school deliveries may be made as late as 3:00 PM. We do not advise same day school deliveries to be placed after 12:00 PM as many school close at 3:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.

FLEX Orders will be delivered during the time period specified at the time the order was placed.

[redacted] did made a comment on her order not to deliver to a neighbor. Because we pride ourselves in excellent customer service, our store [redacted] handled this arrangements with special care. She asked the assistant [redacted], [redacted] to personally deliver it, so that a mistake would not occur. On that day, we had over 40 deliveries. [redacted] made sure to deliver to the address to the correct location and also took a mental image of the person that signed for the delivery.

We did not receive any complaints on the day of delivery. The next day, [redacted] did call and say that we left it with her neighbor. [redacted] told her that he personally delivered it to the address provided. He described the women that signed for the ticket and presented [redacted] with a signed delivery ticket.

Even though, we are 100 percent certain that the basket was delivered to the address that [redacted] requested.The [redacted], [redacted] reached out to [redacted] on Monday, and offered to deliver another basket. [redacted] was speaking disrespectfully. She was screaming and ranting. She wanted only a refund, which she was given.

We pride ourselves in our excellent customer service, and we go above and beyond to satisfy each and every customer. We feel that there is some other reason that this complaint has been escalated to this level. It honestly does not make any sense.

Review: Ordered a gift for mother's day delivery. Item was never delivered and the store never even called as a courtesy to notify me that they weren't going to deliver. I never heard from them. In addition, I placed a review for the product online and the review never showed up. They must only allow 5 star reviews to post. How embarrassing to spend $100 on a gift for your mom for it to never arrive!! Never again!!Desired Settlement: Refund me the $90 I wasted on your product. And next time, maybe call people to let them know you aren't going to deliver so they can go out and get a replacement instead of being embarrassed by your company. Never again.