Edina Realty Inc

Initial Business Response /* (1000, 5, 2016/01/22) */
In the complaining consumer's transaction, the Seller was represented by Edina Realty under a listing contractAccordingly, Edina Realty was contractually and statutorily obligated to represent the interests of the sellerAs the buyer, the
complaining consumer chose not to have any representation by a real estate professional in the transactionInstead, the complaining consumer chose to proceed without representation or counsel
John *** of Edina Realty listed the subject property for saleIn so doing, Mr*** was not informed by the property owner or anyone else that any assessments existed or were owedMr*** was not aware of, nor did he discover, the existence of any assessments until it was discovered by *** *** at the closing table
When the assessment was discovered and disclosed to the seller and the complaining consumer, the seller refused to pay the full amount owedAs a result, at that time, the complaining consumer was given a choice to either cancel the purchase agreement or proceed with the transaction by paying the assessmentIt is not true that the complaining consumer had no other optionsThe buyer chose to pay a portion of the assessment and then close the transactionThe complaining consumer's complaint that she was "backed into a corner" is wrongfully directed at Edina RealtyThat the Complaining Consumer had decided to sell her previous home and move her personal property in the new home prior to closing, and that the seller declined to pay the full amount of the assessment, were not as a result of any act or actions of Edina Realty or Mr***
Thus, Edina Realty and Mr*** did not cause the complaining consumer to pay $1,for the assessmentsEdina Realty did not cause the assessments to be levied against the property, and Edina Realty was not an agent for the complaining consumerTherefore, Edina Realty has no obligation to remunerate the complaining consumer for sums of money that she voluntarily paid in order to purchase her property
Initial Consumer Rebuttal /* (3000, 7, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The denial of responsibility by Edina Realty described above focuses mainly on the fact that I was not represented by a realtorI do not understand what relevance this fact has to the issue at hand
If I had been represented,it would not have changed the facts in this caseMr*** as Mr*** representative, failed to carry out his responsibilities completelyIt was his job to inform the seller and not Mr*** responsibility to inform him
Understanding and communicating all costs related to the sale is the job of the realtorAt the closing, Mr*** stated quite clearly that he had never seen this assessment noted before and that Mr*** had advised him to sign the form with the box checked no
Mr*** responded that he was not obligated to check the former address as well as the current address, thereby acknowledging that he was responsible for doing this research as part of the sales process
Why would Edina Realty agree to reimburse Mr*** if they did not believe that the oversight was caused by a member of their organization?
I simply cannot believe that a large corporation would go around handing out hundreds of dollars to keep their clients happyThey reimbursed Mr*** for one reason- and that is because Mr*** overlooked this information when he did his search
Mr*** appears to be a very personable, competent professional individualHe told me that was his best year ever
Perhaps the volume of activity he was managing caused him to skip a step in this particular case
Given the relevant facts indicated herein, I again ask that Edina Realty be required to reimburse me for the $cost that resulted from their representative's error
Final Business Response /* (4000, 9, 2016/02/02) */
Regarding the assessment at *** *** *** *** *** ** XXXXX:
As a Realtor representing the seller, John *** volunteered to assist his client by checking for assessments on his client's propertyIn so doing, Mr*** utilized a function on the MLS website that allows a user to retrieve assessment data for a particular property via a Property Identification Number (a "PID")The PID number for *** *** *** *** *** ** XXXXX is XX-XXX-XX-XX-XXXXThe PID number did not change when the address for *** *** *** *** changedThe MLS's assessment data function displayed an Assessment Balance of zero, and Assessment Pending as "Unknown"Mr*** had no reason to know or believe that searching the PID Number did not, or would not, result in an accurate search for assessments on the property
It is believed that the reason that Mr*** did not find the information regarding this assessment was that the data regarding this particular assessment had not been placed in the online assessment database until after Mr*** performed his search
In the end, Mr*** acted in a rational and reasonable manner in performing a search of the PID number for the property, and he was not informed of any assessment balanceEdina Realty therefore has concluded that Mr*** committed no error in this matterMr*** and Edina Realty are not responsible for the data integrity of a municipal assessment database
When the assessment was revealed at the closing able, the complainant had the opportunity to resolve this matterThe seller refused to pay all of the assessment, so the complainant had the choice to either pay the amount herself, refuse to close, or delay closing until the matter was resolvedHer decision was to proceed with the closing and pay a portion of the assessment
As an agent of the seller, John *** and Edina Realty were statutorily and contractually obligated to represent the seller's interests, to advise the seller of his legal rights, and to advocate for the sellerThe complainant chose not to be represented by a Realtor in her transactionShe complains that she felt "backed into a corner" because she had "already closed on my pervious home and moved my household goods into the new house." Had the complainant retained a real estate professional, she could have been advised of the risks associated with her decisions to close on another transaction early and to move possessions into a new property prior to closing, and could have had an advocate to represent her interests when the assessment was revealed at the closing table
Under these circumstances, Edina Realty has concluded that it owes no remuneration to the complainant for her claimed damages

I reject Big Two Mitsubishi responseI want a refund of my money or some type of compensation from Big Two Mitsubishi

Tell us why hereThis letter is in response to Revdex.com complaint ID# *** for *** *** and received by Big Two Mitsubishi on December, 6th, 2015. Mr*** purchased a vehicle from Big Two on November 3rd, and has contacted us in regards to the concerns he has presented in his
complaint. Mr*** has requested that Big Two install a Bluetooth system as well as reimburse him for rental fees previous to his complaint being filedMr*** bought the Lancer from Big Two after his Fiancé traded it in on her own purchase. At the time Mr*** worked with multiple sales staff members and bought the vehicle over the course of a number of days. At the time that Mr*** purchased the vehicle, Big Two wrote a “We-Owe” agreement out as we do in all cases (even when no work has been promised). The “We-Owe” work listed at the time that Mr*** completed his purchase included window tint, moonroof install, and a rear spoiler. Mr*** signed the document that clearly states that no other work will be performed after these items as part of the deal. Upon coming in for this work, Mr*** brought up buffing out the vehicle and repaint on the wheels as well as the Bluetooth system he claims were promised to him. At that time our Service Department went to the sales manager that wrote the deal for Mr*** and he authorized both the buff work and wheel repaint and said that they had discussed those matters. Mr*** did not have to “fight” with Big Two or the managers involved, as soon as he brought up his concern the manager agreed to take care of the issue. In regards to the Bluetooth the manager that wrote the deal was very clear that no conversation had ever come up regarding installing a Bluetooth module on the vehicle. As such, the work was not done as it was not on the “We-Owe” paperwork and the manager that wrote the deal did not make any agreement to install it. Mr*** contacted Brett H*** the Assistant General Manager, to discuss the matter further. At that point MrHe*** spoke with all of the sales people that were involved with the deal, both of the managers that had dealings with Mr*** and all stated that installing the Bluetooth module was not part of the deal at any point. This being the case MrHe*** explained to Mr*** that Big Two would not install/add the module without Mr*** paying for the part and installation. Mr*** also claimed in his complaint that Big Two did not cover the rental charges while the work was being done on the vehicle. Big Two did in fact cover the cost of the rental that Mr*** drove while his vehicle was in service. Mr*** elected to purchase additional insurance coverage from the rental agency outside of the rental itself and that is what the rental agency charged for. Big Two had no issue with covering the charges for Mr*** rental but we do not cover additional charges that are elected by the guestLastly, Mr*** claims that he was “cussed” at in front of other guests in the showroom. At no point in this process has a member of the Big Two staff used profanity directed at Mr*** On the contrary, Big Two has taken care of every item that was signed and agreed to by Mr*** as well as additional work that was not on the “We-Owe” paperwork. Mr*** has accused Big Two managers of lying about their agreements with him however and even though all work has been done still is requesting additional work. While we never want to have a guest leave unhappy, we feel we have more than lived up to our agreements and that it is inappropriate to give additional assistance to Mr*** We appreciate the opportunity to express our side of this matter and appreciate that there are two sides to every situation. Thank you for your timeWally H*** General Manager Big Two Mitsubishi

Revdex.comE Missouri AvePhoenix, AZ 85014 RE: Complaint ID #*** *** This letter is in response to complaint ID# 1273307, for Mr
Matthew ***. Mr*** had his
Mitsubishi Outlander VIN# *** in Big Two Mitsubishi’s
service
department on January 24th 2018. MrF* came to Big Two with two
concerns; first was an airbag warning light and the second was a flat front
driver’s side tire. One of our
Mitsubishi Certified technicians reviewed Mr*** concerns and followed the
Mitsubishi diagnostic concerns for the airbag indicator light. At the time the vehicle was in the service
bay the seat cushion was found to be damp and according to Mitsubishi
diagnostic directions, step #2, if the seat cushion is damp from liquid or
steam the directions are to replace the front seat cushion and assembly
pad. Our technician recommended the
repairs exactly as per Mitsubishi diagnostic instructions and was in no way
acting unethically in regards to the recommendations.Mr*** second concern was a flat tire and that tire was
replaced. At the time of that
replacement, based on the remaining tires wear and the fact that Mr***
vehicle is an AWD, it was recommended to replace all tires. Mr*** incorrectly states that his tires
were under warranty from Mitsubishi, it is in fact not under warranty and to my
knowledge no vehicle manufacturer has tire warranty coverage. The only warranty on new vehicle tires would
be directly from the tire manufacturer and not from the vehicle
manufacturer. In addition, tire
manufacturers do not warranty road hazard issues. Tire manufacturer warranties are exclusive to
construction and material defects not punctures or other road hazard issues.While we certainly appreciate Mr*** concerns, in
reviewing the information from his repair ticket and Mitsubishi’s diagnostic
instructions, it is quite clear that there was absolutely no attempt to act in
an unethical or dishonest manner with Mr***. In fact, the service advisor and technician
operated as per manufacturer recommendations and in the best interest of the
guest. Mr*** may have a different
opinion of his service visit but it is clearly not based on the facts of the
visit. As such Big Two will be declining
reimbursement for Mr*** service ticket at this time. We thank you for the opportunity to share our
side of this issue and would be happy to discuss further if needed. Sincerely, Wally H***General Manager/PartnerBig Two Mitsubishi