We are overnighting the check to American HOnda for the refundThey should have that by Friday Thank you! [redacted] Client Care Manager Honda of Kenosha
We spoke to the customer today (8/10) and have arrived at a fair solution for both parties We explained the benefits of the two items to the customer and they stated they were satisfied with the explanation presented to them.We also offered a discount on the pricing as a good will gesture and they accepted.It is always our policy to explain in full any product we promote to the customer and to offer them the option to purchaseWe accept the responsibility for not explaining the benefits completely and offered our customer this lower price as an apology for their inconvenience.Respectfully, [redacted] General ManagerHonda of Kenosha
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11875820, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Christine [redacted]
I spoke with Cory [redacted] our General Sales Manager and he would like the customer to come in to meet with him personally so we can look into solutions for himI called and left the customer a voice mail to call me back directly so I can set up a time for him to meet with CoryThank you!
Our Finance Department went through all paperwork with the customer, and the customer signed all necessary documentsThe customer is trying to renegotiate after a sale has been completed
We did not "trick" the customer into purchasing the vehicle.The customer arranged for HIS OWN insurance prior to purchaseWe had no involvement in his selectionWells Fargo (the lender) requires certain (reasonable) limits of coverage for every loan agreement. They are the same for
everyone to the best of my knowledge. We have his signed agreement to provide the required coverages over the course of the loan he agreed to so I am confused by his posiiton.We do not provide insurance and have no control over what provider this customer selected for his vehicle purchaseNormally, buyers either have insurance and transfer it to the newly purchased vehicle when they trade, or they make similar arrangements for coverage prior to purchaseThis customer understood that the loan agreement he signed required specific levels as he signed the agreement to provide those levels.We do not think it fair that we be accused of "deception" when there is none.We are not repsonsible in any way for his automobile coverage issue and will not repurchase his vehicle for that reason
*** ***General ManagerHOnda of Kenosha
The customer is trying to renegotiate after the sale was finalizedHe signed for everything with one of our finance managersThen a family member tried to come back and rework the deal after it was processedPlease see attached documents with customers signature from purchaseThank you! Melissa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot imagine that they perform this service times per year for years as a courtesy.......I want a refund on the unused portion of $798.00
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kathleen ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They only refunded the $because upon inspection of the Kia they had not applied the products to the carThe dealership realized that this could become a major issue .We would still be fighting with them if it had not been showing that they had charged us for stuff that they did not do to the carI'm sure We are not the first people to have this happen.
Regards,
Andrew ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Thien ***Like I wrote about my situation because I not good at English so I can read and understand what they wrote in the paper work so I have signed They didn't write down what I have discussedNobody buy the car with that price .I always thought the big company never cheating and take advantages from the customer who not good at English
To whom this may concern, The said person explained to you that the product description was misleading - thinking that the wine came in bottle form, to quote from the production description on the our website:"Carefully packaged right at the winery into 4-liter inserts, the wine is protected
from heat, light and air and stays fresh up to days."While we do carry wine in bottles, this particular product comes in a liter insert that then goes into a Vinocopia Wine Barrel. Our customer service rep, did respond to an email letting the person know that we were sorry for the mbut we did send them what they orderedWe asked what they would like to do, the person said that they would be gone a "fortnight"not sure how long that isweeks? We assumed we would get an email after that time. We will give them a refund, as we do not want any more trouble from them. Thank you, AJ ***
Our sale price on Autobutler is $995; however as you can see in the attachment we did discount that to $for the customerAlso, with autobutler the customer is paying for the initial application of the productThe attachment shows that the customer did sign for this productThere will be no
reimbursement
The customer is charged for the inital application of the product. Follow up appointments are done as a courtesy to the customer to reapply the product. No refund will be given.
The customer was given multiple different contracts to sign- I have attached two detailed contracts stating exactly what she was agreeing to. Also, she signed the form giving us permission to use her cancellable items towards the purchase of her next vehicle. I have attached this form as...
well. We will not be refunding the customer.Thank you!Melissa
We are overnighting the check to American HOnda for the refund. They should have that by Friday.
Thank you!
[redacted]
Client Care Manager
Honda of Kenosha
Our Finance Department went through all paperwork with the customer, and the customer signed all necessary documents. The customer is trying to renegotiate after a sale has been completed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875820, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Christine [redacted]
spoke to the customer on 10/24 @ 10:08am and arranged the appointment with Cory [redacted] for 10/25 @ 1pm. As soon as I found out Cory would not be here I called the customer at [redacted] (10/24 @10:34am) and left a 37 second voice mail. We would be happy to repair the vehicle as soon as Honda releases a fix for the problem. At this point we are waiting for Honda the manufacturer. The customer purchased their vehicle on 7/29/2016 and Honda released notice about the problem in August 2016. At this point there is nothing that can be done to fix the problem as stated in the bulletin from the manufacturer. I have included a copy of the bulletin from Honda.
We are overnighting the check to American HOnda for the refundThey should have that by Friday Thank you! [redacted] Client Care Manager Honda of Kenosha
We spoke to the customer today (8/10) and have arrived at a fair solution for both parties We explained the benefits of the two items to the customer and they stated they were satisfied with the explanation presented to them.We also offered a discount on the pricing as a good will gesture and they accepted.It is always our policy to explain in full any product we promote to the customer and to offer them the option to purchaseWe accept the responsibility for not explaining the benefits completely and offered our customer this lower price as an apology for their inconvenience.Respectfully, [redacted] General ManagerHonda of Kenosha
Our [redacted] met with the customer yesterday and a refund has been issuedThank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11875820, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Christine [redacted]
I spoke with Cory [redacted] our General Sales Manager and he would like the customer to come in to meet with him personally so we can look into solutions for himI called and left the customer a voice mail to call me back directly so I can set up a time for him to meet with CoryThank you!
Our Finance Department went through all paperwork with the customer, and the customer signed all necessary documentsThe customer is trying to renegotiate after a sale has been completed
We did not "trick" the customer into purchasing the vehicle.The customer arranged for HIS OWN insurance prior to purchaseWe had no involvement in his selectionWells Fargo (the lender) requires certain (reasonable) limits of coverage for every loan agreement. They are the same for
everyone to the best of my knowledge. We have his signed agreement to provide the required coverages over the course of the loan he agreed to so I am confused by his posiiton.We do not provide insurance and have no control over what provider this customer selected for his vehicle purchaseNormally, buyers either have insurance and transfer it to the newly purchased vehicle when they trade, or they make similar arrangements for coverage prior to purchaseThis customer understood that the loan agreement he signed required specific levels as he signed the agreement to provide those levels.We do not think it fair that we be accused of "deception" when there is none.We are not repsonsible in any way for his automobile coverage issue and will not repurchase his vehicle for that reason
*** ***General ManagerHOnda of Kenosha
The customer is trying to renegotiate after the sale was finalizedHe signed for everything with one of our finance managersThen a family member tried to come back and rework the deal after it was processedPlease see attached documents with customers signature from purchaseThank you! Melissa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot imagine that they perform this service times per year for years as a courtesy.......I want a refund on the unused portion of $798.00
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kathleen ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They only refunded the $because upon inspection of the Kia they had not applied the products to the carThe dealership realized that this could become a major issue .We would still be fighting with them if it had not been showing that they had charged us for stuff that they did not do to the carI'm sure We are not the first people to have this happen.
Regards,
Andrew ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Thien ***Like I wrote about my situation because I not good at English so I can read and understand what they wrote in the paper work so I have signed They didn't write down what I have discussedNobody buy the car with that price .I always thought the big company never cheating and take advantages from the customer who not good at English
To whom this may concern, The said person explained to you that the product description was misleading - thinking that the wine came in bottle form, to quote from the production description on the our website:"Carefully packaged right at the winery into 4-liter inserts, the wine is protected
from heat, light and air and stays fresh up to days."While we do carry wine in bottles, this particular product comes in a liter insert that then goes into a Vinocopia Wine Barrel. Our customer service rep, did respond to an email letting the person know that we were sorry for the mbut we did send them what they orderedWe asked what they would like to do, the person said that they would be gone a "fortnight"not sure how long that isweeks? We assumed we would get an email after that time. We will give them a refund, as we do not want any more trouble from them. Thank you, AJ ***
Our sale price on Autobutler is $995; however as you can see in the attachment we did discount that to $for the customerAlso, with autobutler the customer is paying for the initial application of the productThe attachment shows that the customer did sign for this productThere will be no
reimbursement
The customer is charged for the inital application of the product. Follow up appointments are done as a courtesy to the customer to reapply the product. No refund will be given.
The customer was given multiple different contracts to sign- I have attached two detailed contracts stating exactly what she was agreeing to. Also, she signed the form giving us permission to use her cancellable items towards the purchase of her next vehicle. I have attached this form as...
well. We will not be refunding the customer.Thank you!Melissa
We are overnighting the check to American HOnda for the refund. They should have that by Friday.
Thank you!
[redacted]
Client Care Manager
Honda of Kenosha
Our Finance Department went through all paperwork with the customer, and the customer signed all necessary documents. The customer is trying to renegotiate after a sale has been completed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875820, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Christine [redacted]
We had...
spoke to the customer on 10/24 @ 10:08am and arranged the appointment with Cory [redacted] for 10/25 @ 1pm. As soon as I found out Cory would not be here I called the customer at [redacted] (10/24 @10:34am) and left a 37 second voice mail. We would be happy to repair the vehicle as soon as Honda releases a fix for the problem. At this point we are waiting for Honda the manufacturer. The customer purchased their vehicle on 7/29/2016 and Honda released notice about the problem in August 2016. At this point there is nothing that can be done to fix the problem as stated in the bulletin from the manufacturer. I have included a copy of the bulletin from Honda.
Our [redacted] met with the customer yesterday and a refund has been issued. Thank you!