Yes this is a client of ours who called this morning and spoke with *** he was upset that the trucking company hadn't picked up his motorcycle by the 7th as was supposed to be done. *** told him that the manager me would look into this and get back to him at no point did she say that
I would call back in minutes. *** has now called him back and explained to him again that we are working on getting answers for him and as soon as we have it we will call him back. *** called him back that same afternoon on the 9th to him know that I managed to arrange a truck to go into the area of where the pick up was and load the next day on the 10th. The motorcycle loaded on the 10th as I promised it would, after spending most of the day on the 9th working on getting Mr*** bike picked he now submits a star rating against our Company on Google and yelp this is after the bike was already picked up. All dates given to clients are estimates and not guarantees and we strive to give all our clients we obviously didn't meet Mr*** expectations with this shipment and for that I apologies. CRST / STI the trucking contacted Mr*** on the 16th to tell him that delivery should be on either 17th or 18th he told *** the lady who called him that he was out of town and have her his neighbors telephone number who will accept the delivery. The transit route of this bike was it was going in to the San Jose terminal first from it was going to the Sacramento terminal who do delivery to Mr. *** area in Fallon, NV. A short while later *** called Mr*** back and got his voicemail as he was on a flight and left him a message that the motorcycle never got into the San Jose terminal in time to make the truck that left for Sacramento and therefore the delivery would not be on the 17th or 18th but the 24th or 25th. I contacted Mr*** and told him that on Monday I was having a meeting with the President of STI / CRST and that I was going to be bringing up his matter with himI brought up his matter in the meeting and I spoke to Mr*** yesterday subsequent to my meeting. I gave him an offer of a partial refund and requested that he remove the star ratings he gave our company but he refused to do so stating that for him to do that he wants a full refund blackmail well that is not going to happen. We are brokers and when he scheduled with us it was to get a trucking company to move his bike and we set that up for him the party that has let Mr*** down trucking company not us yet he is taking all his frustrations out on our companyyet I have spent untold hours on this shipment getting it picked up from a remote area in TX that we only service once a week then to get him a partial refund, respond to Revdex.com complaints from this on Google. This ends now I will not respond to any further complaint to the Revdex.com from this client. We ship thousands of motorcycles a year and I am sorry that his shipment never went as planned unfortunately both origin and destination are remote areas and therefore could not get it to him any quicker. Thank You, *** ***US Canada Auto TransportA-A Auto TransportA-A Motorcycle TransportTwitterFacebookTel: ###-###-#### ** ***Fax: ###-###-####
I have video prove regarding all the mattersi have one of your drivers on video saying that the car was drivable and proceeds to drive it off the ramp without problemsnext the boost controlller does have bearing on the car because it turns on when the car is turned onthe part was fully functional when it leftyou never even responded to my emails about ityou're saying I accepted the but I didnt say I didnt qant my full you simply said do I want the and of course I doyou have falsely made claims about the location of my car before so my car being in Niagara falls is not my fault because I never received a call about it until me and the seller callednot for nothing you stated on the phone the reason my car was held up in BUFFALO was because of in issue with my key which is why you only offered but that was a lieonce again I have video showing my key works without a problemive read all of your responses on the other compliants you guys dont take responsibilityfor anything. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr. [redacted] spins quite a tale with this story of his - and he tells it as though he were some kind of hero for having a truck pick up my bike on the 10th - when in actuality, there were no shows/no calls on 3 and 7 August, and then AA Motorcycle told me they would pick it up on the 14th. It seems as though Mr. [redacted] feels that since he's a broker, then whatever happens after the sale has nothing to do with him. So, he blames other people for his lack of control over his contract shippers, and then whines and makes excuses for why he just can't get the job done. Here are some more facts that Mr. [redacted] conveniently left out: - The contract shipper no showed/no called on no less than 8 occasions - which means AA MOTORCYCLE NO CALLED/NO SHOWED 8 times. - I was never out of town - I was at the fire department working - and because of that;- I made special arrangements with my neighbor to accept a motorcycle that hadn't even arrived at the shipping dock - but they scheduled a delivery anyway.- I was made to be available on no less than two occasions for 8 hours for deliveries that never happened - and I was never called to cancel. I had to call them to find out what was going on.- The booking company got this done, not Mr. [redacted]. He failed miserably, and a woman at the booking company had to do the job for him.- I was promised a $200 credit, which Mr. [redacted] used to try and bribe me with, in exchange for removing honest reviews about AA Motorcycle's terrible service. Since a full refund is "not going to happen," I told him the reviews would stay up until such a time where I received a full and fair refund. I'm still waiting for the $200 credit he promised me on the phone, and in his words would be paid by "him paying $100 and STI paying $100." So where's the $200? Mr. [redacted] lives in a small world that revolves around him and his perceived needs - and once a buyer has paid him online, he's no longer responsible for anything related to delays or poor service. He points fingers at the contract shipper, and refuses to accept responsibility even though I paid AA Motorcycle - not some contract shipper - to deliver my motorcycle. It's everyone else's fault. It's everyone else's responsibility - because poor Mr. [redacted] is entitled to delay a motorcycle delivery ad-infinitum. There is a little boy working at AA Motorcycle who likes to act like a big man owner/operator, but the truth is, he's a child who blames others for his own failings. This company is one of the worst I've ever dealt with - and other bad reviews substantiate it. Your company isn't as good as those thousands of motorcycles you claim to have shipped successfully - it's only as good as your word - and what you say you'll do. A good company follows up with their customers, compensates them fairly, and takes responsibility for the poor result they've created by being overwhelmed by orders and not having enough infrastructure. So Mr. [redacted], you go ahead and take your ball home and suck on your thumb - because you're not a leader or manager in any sense of the word. You have a nice day.
Regards,
[redacted]
I am in receipt of your letter for the above complaint email dated 03/23/16 and respond as follows.I have read what the client said in his letter and our position in this matter remains the Salimlè.The non-running fee is covered in transport agreement clause 14 as laid out below. See attachment...
marked “A”.All non-operational vehicles or vehicles without a functional foot brake and e-brake tendered for transportation that were not previously disclosed at the time of booking will be charged a minimum of an additional $500.00. If a vehicle is tendered for shipment and later becomes non-operational or the foot and/or e-brake does not work, the non-operational fee will be added on to the amount to be collected, as well as any other charges necessary to accomplish delivery.Mr. [redacted] vehicle became Non Operable in transit hence the additional $600,00 charge that was assessed to him.This vehicle went from Ottawa, ON to our terminal in Ingersoll, ON then from our terminal in Ingersoll, ON to our terminal in Niagara Falls, NY.Prior to leaving our terminal in Niagara Falls, NY to deliver to Mr. [redacted] in Middle Island, NY we put the vehicle's battery on a 48-hour charge that way when he claims the vehicle drove off the truck is becausewe put the vehicle on a charge.All vehicles have to be operational through out the transit it is not the driver responsibility to jump start or charge a vehicle every time he moves it around which can be quite a few times while in transit, such vehicles are deemed non runners. As the vehicle was at our Niagara Falls, NY terminal for about a week we took it upon ourselves to put the vehicle on a charge to see if this would rectify the problem.When Mr. [redacted] requested that we refund his non-running fee of $600.00 we agreed to credit him half the charge $300.00. Mr. [redacted] accepted this offer see attached email marked “B” where he accepts this. I have also attached a copy of the credit back to Mr. [redacted]’s credit card see attached marked “C”. The next thing Mr. [redacted] goes on about is something called HKS EVC-S boost controller, this has no bearing on the transportation it is not something we would use and is a mechanical / electronic itemtypes and is not something covered under our insurance, see clause 10 of the attached agreement marked Marked “D”.Lastly the customs documents that Mr. [redacted] is requesting come from US Customs and is not in our control. Attached is an email where we notify Mr. [redacted] that neither have we received a copy of his customs documents, once we receive our copy we will scan him a copy. See attachment marked “E”.On the 22" of March we received our copy of Mr. [redacted]’s customs documents which we forwarded to his email please see attached email and customs documentation marked “F, G, & H”.Lastly Mr. [redacted] is requesting certified copies of his customs documentation and this he will need to obtain from the customs broker.For a certified copy he would need contact [redacted] and should speak with [redacted].In lieu of the above we are closing this inquiry in our system and in future, do not email us customer complaints we will only respond to hard copies sent by regular USPS mail.
I have already addressed all the issues in the rebuttal in my previous response and that is our final response.His request for a full refund of the $600.00 is denied he accepted the $300.00 refund as settlement in writing which I furnished you a copy in my earlier response. As for the boost controller I don't know what that is but it is not covered in terms of our agreement that was signed by Mr. [redacted] a copy of our terms in the agreement was sent to you also with our earlier response so that is also denied.As for his paperwork we are not US Customs and they are the ones that were supposed to send him the original documents, we sent him our copy but he needs a stamped copy he will have to get it from customs. I did supply you in our earlier response the details of who he has to contact to get a certified copy of his Customs documentation, here it is again.For a certified copy he would need contact [redacted] on [redacted] and should speak with [redacted].This is now closed in our system and we will not address any further communication in regards to this client.On a further note please send any complaint requests in the future to us by USPS mail and not by email as I don't often check the email for such correspondence. Thanks, [redacted]
I am in receipt of your letter for the above complaint email dated 06/10/16 and respond as follows.I think this client has shot the gun she booked this shipment with us and we have picked up her motorcycle on 6/14/16 see attached shipment tracking.The bike is currently in Romeoville, IL in route to...
our Boise, ID terminal where she has asked us to hold the bike for her as she is leaving OR for vacation and then returning home to ID where she will go and pick up the bike from our terminal.There obviously is some kind of miscommunication with [redacted] and this shipment, maybe she ment to write about some other company and in error wrote to you about our company.You should contact [redacted] and she will verify that we have her motorcycle in transit.In lieu of the above we are closing this inquiry in our system.Sincerely,[redacted]
General Manager
Yes this is a client of ours who called this morning and spoke with *** he was upset that the trucking company hadn't picked up his motorcycle by the 7th as was supposed to be done. *** told him that the manager me would look into this and get back to him at no point did she say that
I would call back in minutes. *** has now called him back and explained to him again that we are working on getting answers for him and as soon as we have it we will call him back. *** called him back that same afternoon on the 9th to him know that I managed to arrange a truck to go into the area of where the pick up was and load the next day on the 10th. The motorcycle loaded on the 10th as I promised it would, after spending most of the day on the 9th working on getting Mr*** bike picked he now submits a star rating against our Company on Google and yelp this is after the bike was already picked up. All dates given to clients are estimates and not guarantees and we strive to give all our clients we obviously didn't meet Mr*** expectations with this shipment and for that I apologies. CRST / STI the trucking contacted Mr*** on the 16th to tell him that delivery should be on either 17th or 18th he told *** the lady who called him that he was out of town and have her his neighbors telephone number who will accept the delivery. The transit route of this bike was it was going in to the San Jose terminal first from it was going to the Sacramento terminal who do delivery to Mr. *** area in Fallon, NV. A short while later *** called Mr*** back and got his voicemail as he was on a flight and left him a message that the motorcycle never got into the San Jose terminal in time to make the truck that left for Sacramento and therefore the delivery would not be on the 17th or 18th but the 24th or 25th. I contacted Mr*** and told him that on Monday I was having a meeting with the President of STI / CRST and that I was going to be bringing up his matter with himI brought up his matter in the meeting and I spoke to Mr*** yesterday subsequent to my meeting. I gave him an offer of a partial refund and requested that he remove the star ratings he gave our company but he refused to do so stating that for him to do that he wants a full refund blackmail well that is not going to happen. We are brokers and when he scheduled with us it was to get a trucking company to move his bike and we set that up for him the party that has let Mr*** down trucking company not us yet he is taking all his frustrations out on our companyyet I have spent untold hours on this shipment getting it picked up from a remote area in TX that we only service once a week then to get him a partial refund, respond to Revdex.com complaints from this on Google. This ends now I will not respond to any further complaint to the Revdex.com from this client. We ship thousands of motorcycles a year and I am sorry that his shipment never went as planned unfortunately both origin and destination are remote areas and therefore could not get it to him any quicker. Thank You, *** ***US Canada Auto TransportA-A Auto TransportA-A Motorcycle TransportTwitterFacebookTel: ###-###-#### ** ***Fax: ###-###-####
I have video prove regarding all the mattersi have one of your drivers on video saying that the car was drivable and proceeds to drive it off the ramp without problemsnext the boost controlller does have bearing on the car because it turns on when the car is turned onthe part was fully functional when it leftyou never even responded to my emails about ityou're saying I accepted the but I didnt say I didnt qant my full you simply said do I want the and of course I doyou have falsely made claims about the location of my car before so my car being in Niagara falls is not my fault because I never received a call about it until me and the seller callednot for nothing you stated on the phone the reason my car was held up in BUFFALO was because of in issue with my key which is why you only offered but that was a lieonce again I have video showing my key works without a problemive read all of your responses on the other compliants you guys dont take responsibilityfor anything. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr. [redacted] spins quite a tale with this story of his - and he tells it as though he were some kind of hero for having a truck pick up my bike on the 10th - when in actuality, there were no shows/no calls on 3 and 7 August, and then AA Motorcycle told me they would pick it up on the 14th. It seems as though Mr. [redacted] feels that since he's a broker, then whatever happens after the sale has nothing to do with him. So, he blames other people for his lack of control over his contract shippers, and then whines and makes excuses for why he just can't get the job done. Here are some more facts that Mr. [redacted] conveniently left out: - The contract shipper no showed/no called on no less than 8 occasions - which means AA MOTORCYCLE NO CALLED/NO SHOWED 8 times. - I was never out of town - I was at the fire department working - and because of that;- I made special arrangements with my neighbor to accept a motorcycle that hadn't even arrived at the shipping dock - but they scheduled a delivery anyway.- I was made to be available on no less than two occasions for 8 hours for deliveries that never happened - and I was never called to cancel. I had to call them to find out what was going on.- The booking company got this done, not Mr. [redacted]. He failed miserably, and a woman at the booking company had to do the job for him.- I was promised a $200 credit, which Mr. [redacted] used to try and bribe me with, in exchange for removing honest reviews about AA Motorcycle's terrible service. Since a full refund is "not going to happen," I told him the reviews would stay up until such a time where I received a full and fair refund. I'm still waiting for the $200 credit he promised me on the phone, and in his words would be paid by "him paying $100 and STI paying $100." So where's the $200? Mr. [redacted] lives in a small world that revolves around him and his perceived needs - and once a buyer has paid him online, he's no longer responsible for anything related to delays or poor service. He points fingers at the contract shipper, and refuses to accept responsibility even though I paid AA Motorcycle - not some contract shipper - to deliver my motorcycle. It's everyone else's fault. It's everyone else's responsibility - because poor Mr. [redacted] is entitled to delay a motorcycle delivery ad-infinitum. There is a little boy working at AA Motorcycle who likes to act like a big man owner/operator, but the truth is, he's a child who blames others for his own failings. This company is one of the worst I've ever dealt with - and other bad reviews substantiate it. Your company isn't as good as those thousands of motorcycles you claim to have shipped successfully - it's only as good as your word - and what you say you'll do. A good company follows up with their customers, compensates them fairly, and takes responsibility for the poor result they've created by being overwhelmed by orders and not having enough infrastructure. So Mr. [redacted], you go ahead and take your ball home and suck on your thumb - because you're not a leader or manager in any sense of the word. You have a nice day.
Regards,
[redacted]
I am in receipt of your letter for the above complaint email dated 03/23/16 and respond as follows.I have read what the client said in his letter and our position in this matter remains the Salimlè.The non-running fee is covered in transport agreement clause 14 as laid out below. See attachment...
marked “A”.All non-operational vehicles or vehicles without a functional foot brake and e-brake tendered for transportation that were not previously disclosed at the time of booking will be charged a minimum of an additional $500.00. If a vehicle is tendered for shipment and later becomes non-operational or the foot and/or e-brake does not work, the non-operational fee will be added on to the amount to be collected, as well as any other charges necessary to accomplish delivery.Mr. [redacted] vehicle became Non Operable in transit hence the additional $600,00 charge that was assessed to him.This vehicle went from Ottawa, ON to our terminal in Ingersoll, ON then from our terminal in Ingersoll, ON to our terminal in Niagara Falls, NY.Prior to leaving our terminal in Niagara Falls, NY to deliver to Mr. [redacted] in Middle Island, NY we put the vehicle's battery on a 48-hour charge that way when he claims the vehicle drove off the truck is becausewe put the vehicle on a charge.All vehicles have to be operational through out the transit it is not the driver responsibility to jump start or charge a vehicle every time he moves it around which can be quite a few times while in transit, such vehicles are deemed non runners. As the vehicle was at our Niagara Falls, NY terminal for about a week we took it upon ourselves to put the vehicle on a charge to see if this would rectify the problem.When Mr. [redacted] requested that we refund his non-running fee of $600.00 we agreed to credit him half the charge $300.00. Mr. [redacted] accepted this offer see attached email marked “B” where he accepts this. I have also attached a copy of the credit back to Mr. [redacted]’s credit card see attached marked “C”. The next thing Mr. [redacted] goes on about is something called HKS EVC-S boost controller, this has no bearing on the transportation it is not something we would use and is a mechanical / electronic itemtypes and is not something covered under our insurance, see clause 10 of the attached agreement marked Marked “D”.Lastly the customs documents that Mr. [redacted] is requesting come from US Customs and is not in our control. Attached is an email where we notify Mr. [redacted] that neither have we received a copy of his customs documents, once we receive our copy we will scan him a copy. See attachment marked “E”.On the 22" of March we received our copy of Mr. [redacted]’s customs documents which we forwarded to his email please see attached email and customs documentation marked “F, G, & H”.Lastly Mr. [redacted] is requesting certified copies of his customs documentation and this he will need to obtain from the customs broker.For a certified copy he would need contact [redacted] and should speak with [redacted].In lieu of the above we are closing this inquiry in our system and in future, do not email us customer complaints we will only respond to hard copies sent by regular USPS mail.
I have already addressed all the issues in the rebuttal in my previous response and that is our final response.His request for a full refund of the $600.00 is denied he accepted the $300.00 refund as settlement in writing which I furnished you a copy in my earlier response. As for the boost controller I don't know what that is but it is not covered in terms of our agreement that was signed by Mr. [redacted] a copy of our terms in the agreement was sent to you also with our earlier response so that is also denied.As for his paperwork we are not US Customs and they are the ones that were supposed to send him the original documents, we sent him our copy but he needs a stamped copy he will have to get it from customs. I did supply you in our earlier response the details of who he has to contact to get a certified copy of his Customs documentation, here it is again.For a certified copy he would need contact [redacted] on [redacted] and should speak with [redacted].This is now closed in our system and we will not address any further communication in regards to this client.On a further note please send any complaint requests in the future to us by USPS mail and not by email as I don't often check the email for such correspondence. Thanks, [redacted]
I am in receipt of your letter for the above complaint email dated 06/10/16 and respond as follows.I think this client has shot the gun she booked this shipment with us and we have picked up her motorcycle on 6/14/16 see attached shipment tracking.The bike is currently in Romeoville, IL in route to...
our Boise, ID terminal where she has asked us to hold the bike for her as she is leaving OR for vacation and then returning home to ID where she will go and pick up the bike from our terminal.There obviously is some kind of miscommunication with [redacted] and this shipment, maybe she ment to write about some other company and in error wrote to you about our company.You should contact [redacted] and she will verify that we have her motorcycle in transit.In lieu of the above we are closing this inquiry in our system.Sincerely,[redacted]
General Manager