Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Mr [redacted] spins quite a tale with this story of his - and he tells it as though he were some kind of hero for having a truck pick up my bike on the 10th - when in actuality, there were no shows/no calls on and August, and then AA Motorcycle told me they would pick it up on the 14th It seems as though Mr [redacted] feels that since he's a broker, then whatever happens after the sale has nothing to do with him So, he blames other people for his lack of control over his contract shippers, and then whines and makes excuses for why he just can't get the job done Here are some more facts that Mr [redacted] conveniently left out: - The contract shipper no showed/no called on no less than occasions - which means AA MOTORCYCLE NO CALLED/NO SHOWED times - I was never out of town - I was at the fire department working - and because of that;- I made special arrangements with my neighbor to accept a motorcycle that hadn't even arrived at the shipping dock - but they scheduled a delivery anyway.- I was made to be available on no less than two occasions for hours for deliveries that never happened - and I was never called to cancel I had to call them to find out what was going on.- The booking company got this done, not Mr [redacted] He failed miserably, and a woman at the booking company had to do the job for him.- I was promised a $credit, which Mr [redacted] used to try and bribe me with, in exchange for removing honest reviews about AA Motorcycle's terrible service Since a full refund is "not going to happen," I told him the reviews would stay up until such a time where I received a full and fair refund I'm still waiting for the $credit he promised me on the phone, and in his words would be paid by "him paying $and STI paying $100." So where's the $200? Mr [redacted] lives in a small world that revolves around him and his perceived needs - and once a buyer has paid him online, he's no longer responsible for anything related to delays or poor service He points fingers at the contract shipper, and refuses to accept responsibility even though I paid AA Motorcycle - not some contract shipper - to deliver my motorcycle It's everyone else's fault It's everyone else's responsibility - because poor Mr [redacted] is entitled to delay a motorcycle delivery ad-infinitum There is a little boy working at AA Motorcycle who likes to act like a big man owner/operator, but the truth is, he's a child who blames others for his own failings This company is one of the worst I've ever dealt with - and other bad reviews substantiate it Your company isn't as good as those thousands of motorcycles you claim to have shipped successfully - it's only as good as your word - and what you say you'll do A good company follows up with their customers, compensates them fairly, and takes responsibility for the poor result they've created by being overwhelmed by orders and not having enough infrastructure So Mr [redacted] , you go ahead and take your ball home and suck on your thumb - because you're not a leader or manager in any sense of the word You have a nice day Regards, [redacted]
I am in receipt of your letter for the above complaint email dated 06/10/and respond as follows.I think this client has shot the gun she booked this shipment with us and we have picked up her motorcycle on 6/14/see attached shipment tracking.The bike is currently in Romeoville, IL in route to our Boise, ID terminal where she has asked us to hold the bike for her as she is leaving OR for vacation and then returning home to ID where she will go and pick up the bike from our terminal.There obviously is some kind of miscommunication with [redacted] and this shipment, maybe she ment to write about some other company and in error wrote to you about our company.You should contact [redacted] and she will verify that we have her motorcycle in transit.In lieu of the above we are closing this inquiry in our system.Sincerely, [redacted] General Manager
I am in receipt of your letter for the above complaint email dated 03/23/and respond as follows.I have read what the client said in his letter and our position in this matter remains the Salimlè.The non-running fee is covered in transport agreement clause as laid out belowSee attachment marked “A”.All non-operational vehicles or vehicles without a functional foot brake and e-brake tendered for transportation that were not previously disclosed at the time of booking will be charged a minimum of an additional $If a vehicle is tendered for shipment and later becomes non-operational or the foot and/or e-brake does not work, the non-operational fee will be added on to the amount to be collected, as well as any other charges necessary to accomplish delivery.Mr [redacted] vehicle became Non Operable in transit hence the additional $600,charge that was assessed to him.This vehicle went from Ottawa, ON to our terminal in Ingersoll, ON then from our terminal in Ingersoll, ON to our terminal in Niagara Falls, NY.Prior to leaving our terminal in Niagara Falls, NY to deliver to Mr [redacted] in Middle Island, NY we put the vehicle's battery on a 48-hour charge that way when he claims the vehicle drove off the truck is becausewe put the vehicle on a charge.All vehicles have to be operational through out the transit it is not the driver responsibility to jump start or charge a vehicle every time he moves it around which can be quite a few times while in transit, such vehicles are deemed non runnersAs the vehicle was at our Niagara Falls, NY terminal for about a week we took it upon ourselves to put the vehicle on a charge to see if this would rectify the problem.When Mr [redacted] requested that we refund his non-running fee of $we agreed to credit him half the charge $Mr [redacted] accepted this offer see attached email marked “B” where he accepts thisI have also attached a copy of the credit back to Mr [redacted] ’s credit card see attached marked “C”The next thing Mr [redacted] goes on about is something called HKS EVC-S boost controller, this has no bearing on the transportation it is not something we would use and is a mechanical / electronic itemtypes and is not something covered under our insurance, see clause of the attached agreement marked Marked “D”.Lastly the customs documents that Mr [redacted] is requesting come from US Customs and is not in our controlAttached is an email where we notify Mr [redacted] that neither have we received a copy of his customs documents, once we receive our copy we will scan him a copySee attachment marked “E”.On the 22" of March we received our copy of Mr [redacted] ’s customs documents which we forwarded to his email please see attached email and customs documentation marked “F, G, & H”.Lastly Mr [redacted] is requesting certified copies of his customs documentation and this he will need to obtain from the customs broker.For a certified copy he would need contact [redacted] and should speak with [redacted] ***.In lieu of the above we are closing this inquiry in our system and in future, do not email us customer complaints we will only respond to hard copies sent by regular USPS mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Mr [redacted] spins quite a tale with this story of his - and he tells it as though he were some kind of hero for having a truck pick up my bike on the 10th - when in actuality, there were no shows/no calls on and August, and then AA Motorcycle told me they would pick it up on the 14th It seems as though Mr [redacted] feels that since he's a broker, then whatever happens after the sale has nothing to do with him So, he blames other people for his lack of control over his contract shippers, and then whines and makes excuses for why he just can't get the job done Here are some more facts that Mr [redacted] conveniently left out: - The contract shipper no showed/no called on no less than occasions - which means AA MOTORCYCLE NO CALLED/NO SHOWED times - I was never out of town - I was at the fire department working - and because of that;- I made special arrangements with my neighbor to accept a motorcycle that hadn't even arrived at the shipping dock - but they scheduled a delivery anyway.- I was made to be available on no less than two occasions for hours for deliveries that never happened - and I was never called to cancel I had to call them to find out what was going on.- The booking company got this done, not Mr [redacted] He failed miserably, and a woman at the booking company had to do the job for him.- I was promised a $credit, which Mr [redacted] used to try and bribe me with, in exchange for removing honest reviews about AA Motorcycle's terrible service Since a full refund is "not going to happen," I told him the reviews would stay up until such a time where I received a full and fair refund I'm still waiting for the $credit he promised me on the phone, and in his words would be paid by "him paying $and STI paying $100." So where's the $200? Mr [redacted] lives in a small world that revolves around him and his perceived needs - and once a buyer has paid him online, he's no longer responsible for anything related to delays or poor service He points fingers at the contract shipper, and refuses to accept responsibility even though I paid AA Motorcycle - not some contract shipper - to deliver my motorcycle It's everyone else's fault It's everyone else's responsibility - because poor Mr [redacted] is entitled to delay a motorcycle delivery ad-infinitum There is a little boy working at AA Motorcycle who likes to act like a big man owner/operator, but the truth is, he's a child who blames others for his own failings This company is one of the worst I've ever dealt with - and other bad reviews substantiate it Your company isn't as good as those thousands of motorcycles you claim to have shipped successfully - it's only as good as your word - and what you say you'll do A good company follows up with their customers, compensates them fairly, and takes responsibility for the poor result they've created by being overwhelmed by orders and not having enough infrastructure So Mr [redacted] , you go ahead and take your ball home and suck on your thumb - because you're not a leader or manager in any sense of the word You have a nice day Regards, [redacted]
I am in receipt of your letter for the above complaint email dated 06/10/and respond as follows.I think this client has shot the gun she booked this shipment with us and we have picked up her motorcycle on 6/14/see attached shipment tracking.The bike is currently in Romeoville, IL in route to our Boise, ID terminal where she has asked us to hold the bike for her as she is leaving OR for vacation and then returning home to ID where she will go and pick up the bike from our terminal.There obviously is some kind of miscommunication with [redacted] and this shipment, maybe she ment to write about some other company and in error wrote to you about our company.You should contact [redacted] and she will verify that we have her motorcycle in transit.In lieu of the above we are closing this inquiry in our system.Sincerely, [redacted] General Manager
I am in receipt of your letter for the above complaint email dated 03/23/and respond as follows.I have read what the client said in his letter and our position in this matter remains the Salimlè.The non-running fee is covered in transport agreement clause as laid out belowSee attachment marked “A”.All non-operational vehicles or vehicles without a functional foot brake and e-brake tendered for transportation that were not previously disclosed at the time of booking will be charged a minimum of an additional $If a vehicle is tendered for shipment and later becomes non-operational or the foot and/or e-brake does not work, the non-operational fee will be added on to the amount to be collected, as well as any other charges necessary to accomplish delivery.Mr [redacted] vehicle became Non Operable in transit hence the additional $600,charge that was assessed to him.This vehicle went from Ottawa, ON to our terminal in Ingersoll, ON then from our terminal in Ingersoll, ON to our terminal in Niagara Falls, NY.Prior to leaving our terminal in Niagara Falls, NY to deliver to Mr [redacted] in Middle Island, NY we put the vehicle's battery on a 48-hour charge that way when he claims the vehicle drove off the truck is becausewe put the vehicle on a charge.All vehicles have to be operational through out the transit it is not the driver responsibility to jump start or charge a vehicle every time he moves it around which can be quite a few times while in transit, such vehicles are deemed non runnersAs the vehicle was at our Niagara Falls, NY terminal for about a week we took it upon ourselves to put the vehicle on a charge to see if this would rectify the problem.When Mr [redacted] requested that we refund his non-running fee of $we agreed to credit him half the charge $Mr [redacted] accepted this offer see attached email marked “B” where he accepts thisI have also attached a copy of the credit back to Mr [redacted] ’s credit card see attached marked “C”The next thing Mr [redacted] goes on about is something called HKS EVC-S boost controller, this has no bearing on the transportation it is not something we would use and is a mechanical / electronic itemtypes and is not something covered under our insurance, see clause of the attached agreement marked Marked “D”.Lastly the customs documents that Mr [redacted] is requesting come from US Customs and is not in our controlAttached is an email where we notify Mr [redacted] that neither have we received a copy of his customs documents, once we receive our copy we will scan him a copySee attachment marked “E”.On the 22" of March we received our copy of Mr [redacted] ’s customs documents which we forwarded to his email please see attached email and customs documentation marked “F, G, & H”.Lastly Mr [redacted] is requesting certified copies of his customs documentation and this he will need to obtain from the customs broker.For a certified copy he would need contact [redacted] and should speak with [redacted] ***.In lieu of the above we are closing this inquiry in our system and in future, do not email us customer complaints we will only respond to hard copies sent by regular USPS mail