Editor's Reader's Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with the statements made by the business in response to my complaints. They are incorrect in saying that I have buyer's remorse. I feel mislead and misinformed about the contract that was given to me. I asked specific questions about what I was buying into. I was lead to believe I was  signing a one year agreement for the price of $30.30 for 12 months.  So by paying the $30.30 monthly for the one year I believed I would receive two years of magazine subscriptions at no additional cost. Under normal cercumstances I would never sign into a 5 year subscription for magazines. I was made aware of the 3 day cancelation period and did not think of canceling until  receiving a statement two months after signing. This bill showed a buy out option over $800. I let my guard down to a cold call that was too good to be true. Their tactics were clever and deceptive.  I have learned from my mistakes and I hope they don't do this to next person that lets their guard down.  I found that state an national laws have customer protection act for contracts like this. Stating that all subscription based services may in fact be canceled upon the customers request no matter what the contract terms are. This protects from predator sales tactics.  Regards,
[redacted]

Regarding complaint ID of [redacted], [redacted] who claims "I was misinformed on EVERYTHING this company has told me." Ms. [redacted] was originally contacted at 02:35 PM on July 15, 2015 by our representative Diane O[redacted] and offered a package of magazines (6) for a...

cost of $3.50 per week for sixty (6o) months, she agreed and the order was placed. On July 20, 2015 Ms. [redacted] was contacted again at 09:38AM to have her order serviced, meaning the list of magazines were offered for her personal choices, the costs of the service were discussed, $3.50 per week for the sixty months was addressed and it was agreed with our representative John M[redacted] that she would make these payments thusly; with four and one third weeks in a month the $3.50 per week would amount to $13.00 per month for sixty months (6o) or she could pay it at $26.oo per month for the first thirty (30) months and pay nothing for the remaining months of service since most of our customers don't want to make 6o payments on anything unless it is a major purchase like appliances, car, etc. She agreed. Mr. M[redacted] then explained that one of our representatives would drop off her contract, guarantee, list and a small premium for placing the order with us in person on either Thursday July 23, or Friday July 24, 2015 since our representative would be coming all the way from Buffalo, ·-New York and that he would be collecting the initial payment of $26.oo at that time which she could pay with cash, check or credit card to which she agreed. Please be informed that these calls are made from our VOIP phone system that automatically records all incoming and outgoing calls, therefore I can produce these recordings upon request.Mr. M[redacted] delivered Ms. [redacted] contract, list, guarantee and a BBQ cookbook on July 23, 2015 which you will note that Ms. [redacted] changed her original choice of Cosmo magazine to Boating at that time. She filled out the contract instructions to list two references, her SS# and signed and dated this contract directly next to the codicil on said contract "YOU THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE THE DATE OF THIS TRANSACTION. She paid the initial down payment using her Master Card beginningwith [redacted] along with the expiration date and the CVV # [redacted]. On July 30, 2015 Ms. [redacted] was called by our representative Jeffery J[redacted] who is our verifier. His job is to verify all of our contracts before we send them to our clearing house in Bridgeville, Pa. to make sure that our customers are aware of the terms and conditions and still want the magazines listed or make changes, note that this contract was called a full week after signing the contract, that the customer is informed that this verification is being tape recorded with her permission and that upon entering her selections with the individual publishers the contract is not subject to cancellation to which Ms. [redacted] agreed. I have included a copy of that verification for your edification. In the interest of mollifying Ms. [redacted] angst I would entertain working out a compromise settlement, however after reading her description of events and her allegations of "this terrible misleading company" she refers to in her Desired Settlement: I hesitate to feel co-operation on our part would be received by Ms. [redacted] as a gesture of goodwill, so in anticipation of the Revdex.com reviewing our response and the enclosed tape recording I feel confident that we are justified in our position that we have in fact supported our side in this "she said/he said complaint. SincerelyM.J. M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like to hear the original conversation when the girl called me at my place of employment and said I could get 6 magazines for 30.30 per quarter.  After that there was a gentleman who called me at work to verify my order, in that recording he talked so fast confirming details of the order that when I hung up I was unsure of what I had agreed on, I tried calling the company back but there was not a # for me to contact them.. In their current response they stated that I agreed to pay 3.50 a week for 60 months, if indeed this was true then I would  be paying a total of 182.00 per year. And I have paid  that in the last 6 months plus more $. There is no place to contact these people, they have a# on their bill but that is only a payment line. I have read online several complaints about this company for their shady way of ripping people off. I don't want to do business with these people and I want my order cancelled and no more magazines sent to my address.
Regards,
[redacted]

Regarding Complaint ID [redacted], [redacted] M. [redacted] ·who now has requested a disc (tape recording) of the original conversation with our representative Sara· G[redacted] and the confirmation call from our representative John M[redacted] which I have enclosed along with the verification  call placed by our representative Jeff [redacted] that I·had already mailed to you ·and hopefully you listened to, all combined. Her original complaint alleged she was to receive 8 magazines for 30.30 per quarter, now her second letter says 6 magazines per quarter. Her letter this time states "After that there was a gentleman who called me at work to verify my order, in that recording he talked so fast confirming details of the order that when I hung up I was unsure of what I had agreed on, I tried calling -the company back but there was ·not a #for me to contact them.". Not knowing for sure which call this refers to, I have included the second call. from John confirming the order before sending the driver to sign Ms. [redacted] up, or if she refers to the call from our verifier Jeff [redacted] who I have already sent you the disc of that verification on my original answer. In none of these conversations was there ever a mention of paying quarterly! Also on the copy of the contract that Ms. [redacted] signed (copy enclosed again) . our phone number is listed along with our fax number, it is also listed on the magazine list left with her at· the time of delivery since·one of the perks of our service is that our customers can change their selection at any time during their service. (Copy enclosed). Ms. [redacted] also states "Intheir current response they stated that I agreed to pay 3.50 a week for 6o months, if indeed this was true then I would be paying a total of 182.00 per year. And I have paid that in the last 6 months plus more $." to address this .statement I will point out that $3.50 per week for 6o months for 260 weeks amounts to $910.00. $30.30 per month for thirty (go) months equals $909.00. Her contract calls for her to pay $30.30 down, which she paid to Mr. M[redacted] by check number 1471 (copy of which is in your possession) on Jan. 06, 2015 and then to pay $30.30 per month for·the next 29 payments beginning in May, 2015.In closing Ms. [redacted] allegations are truly bizarre in light of the facts in these recordings that clearly refute said ·allegations. Furthermore I felt I was being conciliatory when stating "I can see where the confusion may be interpreted as a quarterly payment of $122.72 being more than $30.30 per month; however, this amount includes late fees and an additional payment due Noveniberl, 2015 which amounts to $122.72, and this is not quarterly. My apologies for the confusion." After listening to these recordings I feel confident in our position ·and intend to stand by our position.Sincerely,M.J. M[redacted]

Regarding complaint ID of [redacted], Mr. [redacted] [redacted] who claims "I did not sign up for a 29 month contract with this magazine subscription." This allegation is in fact incorrect.On December 11, 2014 our representative Sara G[redacted] contacted Mr. S[redacted] at [redacted]...

'[redacted] [redacted]. who Mr. S[redacted] claimed he was the owner of and sold him a package of magazines (6) for a setperiod of months for $3.50 per week payable monthly.  This transaction took place at 03:46P.M. that day. On ' I December 16, 2014 Mr. S[redacted] was contacted by our representative John M[redacted] who identified himself as theyoung lady's supervisor who called him on the eleventh and was calling to verify the placing of the order and to set up delivery of said order.  John explained that the order was for his choice of five or six publications depending onchoice for $3-50 per week payable monthly. With 4 and one third -Weeks in a month the cost of the service would be $15.15 per month for 6o months however most people chose to pay twice as much for half as long,. or $30.30 each month for thirty months and nothing the remaining months of service to which Mr. S[redacted] agreed. Mr. M[redacted] explained to. Mr. S[redacted] that a delivery driver . would drop off his paperwork, his guarantee, list, copy ofthe contract; a premium (cookbook) for taking the· order and that he Mr. S[redacted] would be required to pay the first or initial payment at that time to which he agreed. On December 19, 2014 this transaction took p!ace with Mr.S[redacted] issuing check number 008607 for his initial payment of $30.30. At this time Mr. S[redacted] also signed the contract, copies of the contract and check are enclosed.As is out practice with all contracts entered into with our customers we allow not only the 3 business day cancellation period but also wait an additional week before our office calls to verify the transaction as we did with Mr.S[redacted] who1was called by our office manager Jeff Jones who verified this order with him on January 08, 2015 at 02:32 P.M. This verification was done on a tape recorded conversation with Mr. [redacted]'s permission and has been included with this response for your edification.In reference to Mr. S[redacted] s assertion when you try and contact them they don't even have a working number'' is  also, incorrect. On every monthly billing our number is displayed. Furthermore please note our local as well as toll free number and fax numbers are displayed directly beneath our name on the contract Mr. S[redacted] signed and has in his possession. We are reasonable people here at E.R.S. and had Mr. S[redacted] contacted us here at our main office [redacted] to discuss his concerns I'm sure we could have reached an amicable agreement, however when you deny you evenparticipated in the transaction, received the merchandise you purchased and then use the Revdex.com as a tool to receive a possible refund I cannot conceive of this scenario even being considered. I am also in possession of the tape recordings of the original sale and delivery set up calls as well since our phone system is VOIP and every call incoming or outgoing as automatically recorded. In anticipation this will aid in your investigation, I remain;Melba M[redacted]'

March 16, 2016Regarding complaint ID of [redacted], a [redacted] who we have no record of doing business with. Upon further investigation we have determined that a [redacted] entered into a contract with our company on October 30, 2014 for six magazines which we...

have serviced since and evidently has since married a [redacted] and is now using the last name [redacted]. I really cannot comment on Mr. [redacted]'s assertions in the context of him having standing in the transaction between [redacted] and our company, therefore I will address this complaint as to the transaction entered into with E.R.S. and [redacted]. On October 25, 2014 our representative Diane O[redacted] called Ms. [redacted] at [redacted] and sold her six magazines of her choice for $3.50 per week for 6o months. Ms. [redacted] was then called back on October 28, 2014 by our representative John M[redacted] who confirmed the order with Ms. [redacted] to receive the Cosmopolitan, Food Network, Shape, Better Homes & Gardens, Vogue, and OK Entertainmen.t Weekly magazines for $15.50 per month'for 6o months. Mr. M[redacted] explained that she could also opt to pay this at $30.30 for the first 30 months and it would be paid in full and of course she would pay nothing the remaining months of service which she agreed to. Mr. M[redacted] explained that he would deliver her contract, guarantee, list, and a premium (cookbook) for placing her order with us on either October 30, or 31 since he would only be in the Columbus area on those two days and he would be required to collect her first payment of $30.30 at that time of delivery to which she agreed. I have enclosed the copy of the contract with the magazines listed, a copy of the check issued by Ms. [redacted] for the $30.30 initial payment, her signature, the last 4 numbers of her SS#, and two references all filled in by Ms.[redacted] herself. Furthermore, the buyer's right to cancel normally three business days was honored and actually we held her order in our home office here in Buffalo until November 13, 2014 when our verifier Jeff J[redacted] called Ms.[redacted] to verify her contract with her on a tape recorded conversation with her permission before entering her order with the Magazine Fulfillment Center who is the clearing house for our distribution of customers subscriptions. A copy of that tape recording is being mailed in a separate envelope today since I am faxing you this response. On that recording you will note that Mr. J[redacted] informs Ms. [redacted] that once we enter her order with the publishers the order is not subject to cancellation! To which Ms. [redacted] agrees. In reference to Mr. [redacted] who I now notice is listed as a reference and whose name also is listed on the ,check Ms. [redacted] issued for her initial payment states "We have tried to cancel this service numerous times via phone callsand email. They tell us we cannot cancel and I refuse to accept that." Magazine fulfillment informs us that Mr. [redacted] has requested by phone on three different occasions to cancel and was told he could not. Mr. [redacted] states "Theykeep charging my account even though we have cancelled our service." This statement seems to contradict his previous sentence that we have "told us we cannot cancel" yet "I refuse to accept that." In Mr. [redacted]'s Desired Settlement: Refund the money they took. STOP taking money out of my account. We're not even getting the magazines they say they are sending." We of course will not be refunding any money since the only money we are receiving is for-the magazines Ms. [redacted] purchased and continues to receive. As far as the "We're not even getting the magazines they say they are sending." This is the first we have been notified of this, however we will alert the individual publishers who will verify through the bar code on the stencil located on the lower left side of the magazines and the U.S. Postal Service as to where these publications are being delivered if not to their proper address and should there be a discrepancy any missed issues will be added to Ms. [redacted]'s order.In anticipation that our response may lead you to a greater understanding of the facts of this complaint, I remainSincerely,Melba M[redacted]

In respo se to [redacted] complaint of November 18, 2016, wehave revic cd the matter.[redacted] states that he has not received 3 of the 6 subscription in 2years, yet h never complained until November 18, 2016, despite thefact that he claims that he continually tried to stop the magazines. Hadhe...

intorme us earlier we would have resolved the matter long ago.That be'1g said, however, we have decided to cancel [redacted]account immediately, and accept what he has paid to date as payment infull.We hop that this will resolve this matter to his satisfaction.Sincerely,Melba M[redacted]