EDJ Holdings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unexpectedly, my wife and I had to leave our home, July *, 2015, on an emergency following a death in our family in another state At this time our mail is being held at our home town post office until we return home I respectfully request a 3-week extension on my reply to the Revdex.com to confirm my satisfaction with the response, (a new coin capsule), from The Patriotic Mint Thank you, Revdex.com [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We had received an email from the customer stating that he had in fact received a damaged capsule along with his coinUnfortunately, capsules holding the coin can be damaged from time to time, this in no way affected the coin, as the coin itself was not damagedWe had advised the customer on May [redacted] 2015, that we would replace the capsule and in fact did mail a replacement a few days laterOnce we had received this notice, on July [redacted] that the customer still had not received the capsule we immediately reshipped another replacement capsule to the customerThis replacement has shipped via [redacted] and should be received within days

At this time, I have been contacted directly by The Patriotic Mint regarding complaint ID ***, however my complaint has NOT been resolved because:
Thank you, Revdex.com, for the extension I requested due to an unexpected death of a loved one.My wife and I returned home today, 07-**-2015, and picked up our mail on hold at the post office.In the mail was a package from "The Patriotic Mint".I can not believe the condition of the coin capsule they sent me; it too is scratched up.As far as I'm concerned at this point, I'm VERY disappointed with this business and refuse to do any further business or correspondence with them.Its going to cost me, but I will purchase a new capsule for the coin they sold me in a damaged coin capsule.Very Dissatisfied Customer.Thank you, Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We had received an email from the customer stating that he had in fact received a damaged capsule along with his coin. Unfortunately, capsules holding the coin can be damaged from time to time, this in no way affected the coin, as the coin itself was not damaged. We had advised the customer on May...

[redacted] 2015, that we would replace the capsule and in fact did mail a replacement a few days later. Once we had received this notice, on July [redacted] 2015 that the customer still had not received the capsule we immediately reshipped another replacement capsule to the customer. This replacement has shipped via [redacted] and should be received within 5 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unexpectedly, my wife and I had to leave our home, July *, 2015, on an emergency following a death in our family in another state.  At this time our mail is being held at our home town post office until we return home.  I respectfully request a 3-week extension on my reply to the Revdex.com to confirm my satisfaction with the response, (a new coin capsule), from The Patriotic Mint.  Thank you, Revdex.com[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]