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Edmiston & Son Services Reviews (3)

We ordered a bench to be made through [redacted] who owns [redacted] in Somerville, TN on October 9, 2014. We mailed a check for $175 that was withdrawn from our account on October 30, 2014. On October 30, 2014, I messaged him asking when the bench would be ready. I never received an answer. I asked again on November 5, November 7, and November 8. I received an answer on November 8, but still did not get a completion date. We talked to him on November 21 and we scheduled a pick up date for Wednesday, November 26. On Wednesday, November 26, we were told it was not ready. We were asked to pick it up Friday. On Friday, he was not available for us to pick it up as promised. On Saturday, November 29, 2014, he claims to have had a van stolen and we can not receive what we paid for.Desired SettlementIt would be nice to actually have what I ordered, but since that has not worked out I would like a refund of the amount paid for something I have never received.

Refund of $500.00 deposit for 3 BookcaseJuly 15, 2015 I ordered 3 bookcases from [redacted], on [redacted] (I have all correspondence between Mr [redacted] & myself from [redacted] We discussed size of cabinets, shelf depth, color of stain, he quoted the price of $250.00 for each. We both agreed on the description & price on bookcase. He gave me his mailing address so I could send him $500.00 down payment (he cashed check shortly after receiving it) with the balance due $250.00 at completion. As of today's date Mar 25, 2016,I have not received bookcasef and have had nothing but run arounds or no response whenever I tried to get a hold of him on [redacted]Desired SettlementI would like a refund of my $500.00, I do not want to do business with Mr [redacted] because of his lack of providing product in a timely matter and his dishonesty .Business Response XXXXXXXXShe cancelled her order and and refund is being done at this time. We normally don't refund a deposit once an order is placed!So out of the kindness of our hearts we are refunding her money. We have a refund policy that is legally binding in court. Thanks 1 [redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have all copies of conversation between myself & Mr [redacted] on [redacted] message regarding this transaction, there was no contract, no receipts, no invoices (I requested a receipt but never got it), I do have a copy of the check Mr [redacted] cashed thru the bank. In regards to getting products in a timely matter is what's this complaint is about, I ordered the book cases in July 2015 and then up to March 2016 he had a couple of excuses why he couldn't deliver. I did get a partial payment of $150.00 explaining that most of the $500.00 was spent on supplies, and that he doesn't have $500.00 in cash to just hand over. He is doing his best to come up with the rest of the money. This is not an acceptable practice to do business as far as I'm concerned. I would like to get the rest of my money remaining of $350.00 in a timely manner. If I need to I can send you copies of all our conversations I had between myself and Mr [redacted]. Please advise me.[redacted]Final Business Response We r in the process of working with this customer

In March 2016, this couple owned a business called [redacted] on the [redacted]. My husband and I placed an order for three pieces of furniture and placed a 1200.00 deposit. We were promised that we would receive the furniture in six weeks with delivery to our residence. After countless phone calls, messages to them on [redacted], and text messages promising time after time that our furniture would be delivered within "a couple weeks", we finally received one of the pieces of furniture in July 2015. It was a kitchen table with a bench and four chairs. The chairs are already falling apart. We had to drive back to their property and pick up the product ourselves. At that time, we were promised that the other two pieces of furniture would be received within two weeks. Again, calls text messages , and messages on [redacted] with no avail. [redacted] then opened two other [redacted] business accounts with the names of [redacted] and [redacted]. His shop on the [redacted] closed and he was working out of his house. Yesterday, he changed the name of [redacted] on [redacted] to The [redacted] in order to get rid of the negative reviews on his site. There were countless other reviews from people with the same issue of collecting their money but their product never being received. I began asking for a refund for the remaining 800.00 back in December and [redacted] has now stopped answering my phone calls and messages and I cannot get in touch with him.Product_Or_Service: Full size bed, kitchen table, entertainment centerDesired SettlementAt this time, since it has been a year since our order was placed and we have not received our remaining furniture, I would like the remaining 800.00 that he owes me to be refunded. Business Response This email will serve as a response to the complaint in regard to account number XXXXXXXX. I have communicated with [redacted] and have started to return our moneyThanks1 [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As of today, I have only received 150.00 of my refund. Mr [redacted]. I believe that if this claim is dismissed then I will not see any more of my refund. Mr. [redacted] has a long history of saying he will do one thing and then doing another. He has promised my refund since October of 2015 and I have only received 150.00. At this time, I am still owed 650.00. Please continue with this claim so that I can receive my full refund. Final Business Response We r in the process of working with the customer

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Description: Furniture - Rustic, Heating & Air Conditioning

Address: 3660 Laconia Rd., Somerville, Tennessee, United States, 38068

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