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Edmond Chevrolet Buick GMC

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Edmond Chevrolet Buick GMC Reviews (1)

Review: I purchased a 2005 jeep grand cherokee from Edmond chevrolet on April, 5th 2016 with the purchase price of ten thousand dollars. The jeep is a automatic with a 4.7 engine. On August 8th while driving the vehicle the transmission would shift from drive to third causing the vehicles check engine light to come on, the engine to feel bogged down with out a lot of engine power to take off from a stop or continuously drive. We were able to have the vehicle worked on by [redacted] Jeep on September 6th, 2006 and there was found to be water in the transmission fluid. The first attempt to fix it resulted in a bill of 298.44 with a second time there ans a bill of 20.62, but we were told they weren't sure that this would correct the problem within a day the problem with the transmission was back and the only way to fix it is with a new transmission. I. Called Edmond chevrolet and at first the said they would see what they could do to help me. For the next 4 days they would not return my calls. I finally got the manager, Tyler H[redacted] to talk to me. He told me I should have purchased a better vehicle then I wouldn't have any problems and that I shouldn't have bought a vehicle without a warranty that they don't like sell them but if you look on their sales lot many of the vehicles don't have one to begin with. I don't think I have ever been treated so rudely by someone before. I had to go to my bank and take a loan to fix the vehicle now that was 3 thousand dollars. I have missed several Important doctors appointments with out having a reliable vehicle to drive. And have a child that needs picked up.Desired Settlement: Edmond chevrolet should have to pay for my expenses to fix my vehicle being that I have only made 4 payments.

Business

Response:

10/10/2016 ID 11718907 Dear [redacted]: On 4/5/2016 Mr. [redacted] purchased the 05 Cherokee with 99466 miles on it The agreement was "as is" as the buyers guide and The contract clearly state and Mr. [redacted] signed both. The day the vehicle was picked up Mr. [redacted] wanted a fresh inspection that was not part of the as is purchase. We did accommodate with a $1027.89 bill done at our expense. The request to assist with the transmission repair 5 months and 4200 miles later was denied due to the agreement at time of sale no goodwill was offered. We try to avoid these situations at all cost due to the negative publicity but unfortunately this one could not be resolved. Sincerely, Steve H[redacted] General Manager.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When we were about to purchase the vehicle the salesman had the dealership take the jeep into their garage and check it to see if there was anything that it needed to be inspected. The salesman we bought it from came out with a list that included brakes, roders, windsheild whiper blades, and a muffler. At that point we walked away from the deal and told him to forget it and left the dealership. I was at the mini mart next door with my wife and it wasn't even 5 minutes later and the salesman called us back and said that if they fixed all the problems would we still buy the jeep. I did not ask edmond chevrolet to fix any of the problems for the inspection , the deal was that they would fix the problems if we would still purchase the vehicle. At that point I came back over to the dealership and finished signing the papers to buy the jeep. I didn't feel comfortable purchasing a vehicle with that many things that needed fixed but they assured me the jeep would be in good running condition before I bought it. A vehicle that is ten thousand dollars you think would last more that 5 months.

Regards,

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Description: AUTO DEALERS - NEW CARS, AUTO DEALERS - USED CARS, TIRE DEALERS, ALTERNATORS & GENERATORS-AUTO REPAIR, AUTO BODY REPAIR & PAINTING, AUTO DIAGNOSTIC SERVICE, AUTO ELECTRIC SERVICE, AUTO INSPECTION STATIONS, AUTO REPAIR & SERVICE, BRAKE SERVICE, AUTO OIL CHANGE & LUBRICATION SERVICE, MUFFLERS & EXHAUST SYSTEMS, RADIATORS - AUTO, TRANSMISSIONS - AUTO, AUTO REPAIR - WINDSHIELD, GLASS SHOPS

Address: 824 E Main St, Bradford, Pennsylvania, United States, 16701

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