Edmond Coins

Hello we regret that you feel the way you do about thisIt is true that we owe this customer a nightstandUpon original delivery he refused the nightstand that we did indeed have in stock due to minor imperfectionI have offered to bring a floor model nightstand in brand new condition for this customer to use for the three week period it takes for a new nightstand to arriveThe nighstand comes from a supplier in California and must be shipped with a truckload of other goods , so the three weeks starts at point of shipping not the day we had the issueI have offered a full store credit for this item and also as mentioned to replace with a loaner pc until the new arrivesThese options seemed to get the customer very upset at which time he threatened me personally as well as told me he would post lies on every review site he could findi then hung up on himWe have been in business for twenty years and try very hard to please everyone this customer is unreasonable

Hey Mr***,A representative from our company talked with you over the phone and have schedule your exchange for tomorrowWe are sorry for any inconvenience you had with your purchasePlease let us know that this matter has been resolved or if there is anything else you needThanksGreg [redacted]

We have offered the refund and been declined several timesEd your nightstand is now in stock and we can deliver at your convenienceYou have never accepted or acknowledged my offersYou continue to harass me online yet I'm still willing to deliver , or refund you Please contact me

Sent: Monday, December 05, 5:PM [redacted] > Subject: Response for Complaint ID # [redacted] Hello, First of all I'm sorry for the late responseI have researched this situation and found that we serviced Ms [redacted] s sofa at no cost on several occasionsMs [redacted] extended warranty only covers accidents and her original manufactures warranty is now expiredWe also sent photos to the manufacturer and they determined her sofa was free of defectsMs [redacted] s damage is from misuse and neglect and wear and tearWe regret she is having issues but feel we have serviced her appropriately.We have offered her fifty percent off a new set to help resolve this matter Sincerely Brad [redacted] Mattresses For Less 832-673-http://mattressesforless.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, April 12, 4:PM Subject: Complaint ID ***I would like to add additional information regarding Complaint ID ***. After I was informed the night stand was in stock from the last respond made by the owner of Landmark Furniture, I made several attempts for a week calling Landmark Furniture, I was told someone will call you back to schedule a delivery. Several weeks went by and I never receive a return call I called on Wednesday 3/29/2017, I was told by Luis, the night stand just arrived the day prior and can be delivered tomorrow on Thursday 3/30/after pm. On Thursday 3/30 Two Landmark Delivery Employees tried to unboxed night stands in the hallway prior to knocking on my door to conceal the night stands were already opened in the past. Upon inspecting the nightstand once again there was known damaged on one night stand and the other night stand had a round circle discoloration imperfection on the top surface of the night stand. I question both drivers and asked them why are they delivering opened used and damaged furniture and they both stated the furniture was not used and it was indeed brand new night stand, regardless of both night stands was wrapped in clear plastic shipping tape and several stuffed with different size cardboard inserts. I refused the delivery. The delivery drivers stated, they have plenty of the same night stand in stock at the warehouse for sometime, there is not need to worry they can have new night stand delivered right away The following day I received a phone call from Luis, who apologized and stated there was some miscommunication to the warehouse employees and on the next delivery you will have new night stands which will remain un-open, until both night stands are open in front of me. On Friday 3/31/I finally received new night stands without any damage or imperfection This business owner had the items in stock for a long time, which is why he didn't want to provide any documentation of when he order the items from the manufacture or when it was received to his warehouse. This business owner made on his promise to not deliver the night stand if I was to report him to Revdex.com, which was stated on my first letter to Revdex.com and her purposely delivered twice damaged night stand and then I was lied to by Luis the night stand just arrived to the warehouse on 3/28/ Enclosed are photos of the damaged used furniture the business owner tried to sell as new furniture and I hope the Revdex.com does not dismiss this complaint. This business owner has done this before in 2014 and he continues to do this in 2017. Consumers need to be protected and informed of this business owner deception sales tactics ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Thursday, August 06, 12:PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Dear Sir, The Revdex.com web site does not allow a response but I am happy to accept Landmark Furniture's offer of exchange to resolve this matter. Thanks for your help in this matter Thank You ** ** ***

We have offered the refund and been declined several times. Ed your nightstand is now in stock and we can deliver at your convenience. You have never accepted or acknowledged my offers. You continue to harass me online yet I'm still willing to deliver , or refund you.  Please contact me.

Hey Mr. [redacted],A representative from our company talked with you over the phone and have schedule your exchange for tomorrow. We are sorry for any inconvenience you had with your purchase. Please let us know that this matter has been resolved or if there is anything else you need. ThanksGreg [redacted]

Hello we regret that you feel the way you do about this. It is true that we owe this customer a nightstand. Upon original delivery he refused the nightstand that we did indeed have in stock due to minor imperfection. I have offered to bring a floor model nightstand in brand new condition for this...

customer to use for the three week period it takes for a new nightstand to arrive. The nighstand comes from a supplier in California and must be shipped with a truckload of other goods , so the three weeks starts at point of shipping not the day we had the issue. I have offered a full store credit for this item and also as mentioned to replace with a loaner pc until the new arrives. These options seemed to get the customer very upset at which time he threatened me personally as well as told me he would post lies on every review site he could find. I then hung up on him. We have been in business for twenty years and try very hard to please everyone this customer is unreasonable.

Hi Mr. [redacted],After viewing the pictures you sent us of your merchandise we saw there is no defect with the products you received. If you would like, you can bring the merchandise by our warehouse to exchange it for something else. Or, we could pick up and deliver your exchange for an $89.99 delivery...

fee. Just so you know, if you wanted to exchange your current merchandise for the same products it will have the same gap that you mentioned because that is the way the product is designed.Thank you,Greg [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
YOU GUYS ONLY RESPONDED ONCE I POSTED THIS SITUATION ON SOCIALMEDIA AND EMAILED THE HEADQUARTERS. 
 GREG, BRAD and Landmark waited until the manufactor warranty  expired before they responded  also the repairs were not compete the rep that was sent out stated that it would revoccur and if it did contact Landmark so we both agreed to wait and the repairs were not complete but did as he mentioned reoccurred  when asked to contact the manufavtor direct they he would not release the contact information  I am single disabled and this is no way as I explained to him with photos attached ware and tear  the pillows have no cause to be flatting unless it was poorly produced  yes I have a warranty but it's not fair to them to file this claim which would be fraudulent  therefore I necessary I will proceed with other actions  why would I want to purchase another sofa at 50off oh yes remember you originally offered your cost I guess now your changing the game since you have been called out  SINCERELYA NON SATISFIED CUSTOMER

We regret that we can not work this out. I also disagree with your statements. We have been in business since 1997, and our reputation and word of mouth advertisements have kept us is business. The fifty percent offer is our cost. We do not build the furniture or warranty the product at a store level. The warranty is a manufacturers promise they did not build the furniture in a defective manner. We submitted your claim to them before your warranty expired and they rejected it siteing abuse neglect and normal wear and tear. I'm sorry your upset I wish we could have solved this. We are still willing to offer the discount when you are ready.

Sent: Monday, December 05, 2016 5:40 PM [redacted]> Subject: Response for Complaint ID #[redacted]   Hello,   First of all I'm sorry for the late response. I have researched this situation and found that we serviced Ms [redacted]s sofa at no cost  on several...

occasions. Ms [redacted] extended warranty only covers accidents and her original manufactures warranty is now expired. We also sent photos to the manufacturer and they determined her sofa was free of defects. Ms [redacted]s damage is from misuse and neglect and normal wear and tear. We regret she is having issues but feel we have serviced her appropriately.We have offered her fifty percent off a new set to help resolve this matter.    Sincerely   Brad [redacted] Mattresses For Less 832-673-1918 http://mattressesforless.net