Edmonton Kinsmen Diving Club

The Owner of [redacted] refused to ever come to our shopWe told him that we don’t do work that far from our location and if he wanted to do business with us he had to bring the vehicle himself but he insisted on sending it in a tow truck and not come personallyNot one time that we were agreeing on the job did I ever speak to the real owner this is all with [redacted] We had to do everything over the phone and through textWhen he chose the paint he texted us the paint code and the picture of the paint and we specifically told him that the color he chose which was a dark grey was going to look almost black because we are doing Line-x which is a special protective coating paint not regular paint and Line-x is a no Warranty product once it’s on it’s on for life and he said he knew what was Line-x and how the texture and product was made of and he said okWhen we finished the job we put the j eep back together th ere was no missing bolts around the door panel like he saidWe asked if he was coming to pick up the jeep and he said no that he was going to once again send a tow truckWe told him we usually have the customer come to the shop see the work and pay before they take the vehicle and if there is anything that they think they want us to fix we do it right there for them, which I can say till this day that has never happened with usBut he refused and wanted to pay with credit card when he gave us the credit card it declined twiceWe started getting a little suspicious with him so when I googled his business he had very bad reviews from many of his customers in [redacted] , [redacted] and complaints in Revdex.comWe then asked him to fill out a credit card authorization form because it was over the phone and that he is authorizing us to charge his credit card and a copy of his ID which as a business owner I think those are the necessary documents to ask forWe told him when we use Square which is our credit card company they charge us a percentage to use a credit card over the phone which we specifically told him and he said okWhen he contacted us about the problem I told him that we specifically told him from the beginning the color was going to be darker because of the Line-XThis is why I wanted him or the actual owner to come to the shop and not only communicate through phone and text, but he always refusedWe are not a mobile business which he knew this is why we told him we cannot go to another location to fix the Line-X he needed to come to usI know that with all of this going on not one time did we ever speak to the actual owner which I always found very weird because I know if we did we would have come to an agreement if he wasn’t satisfied with the job and he would have come to the shopI had done many jeeps and trucks in my Shop with many businesses and not one has ever complaint against me you could find ou r work in [redacted] and [redacted] and we are also credited with the Revdex.com and we never had anyone talk about us like this man

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[We are rejecting this response My complaint has not been resolved because Ihave yet to be refunded the $5275.00. He never mentionedanything about being there in person While it was agreed via phone that we would bring the jeep to him that has nothing todo with the improper work he completed We have colored pictures that were taking showing the color is not correct andthat it is missing bolts around the door panel The pictures were taken immediately once the jeep arrived back at ourshop. We immediately called and texted him the pictures to show the color was wrong. Clearly the body of the paint did not match and even he did not dispute that fact it was wrong. The credit card was declined because the zip code was wrong and you can verify that with the bank. There was nothing inappropriate going on. Regardless of any reviews they have absolutely nothing to do with this issue. You clearly stated in your text that you would come to fix the mistake that you clearly admitted to. You led usto believe that you would be there to fix the mistake. You then waited till the morning you were supposed to be here to fix your mistake to call and stated that you did not have time to come tous and that you expected us to prep the jeep so it would be ready for you if you were to come. That alone is ridiculous! If we did that type of work we would not havehired you in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I did mention to [redacted] to come in person I told him our customers that do those type of Jobs to there vehicle come in and tells us exactly what they want, but he refused and said that he didn’t have the time. The color was not wrong that is the color he chose and like I said we specifically told him the color will be different because of the texture of the Line-X and he said ok. We are not a mobile business and we cannot go to another location to fix Line-X he needed to come to us, [redacted] knew all of this from our first conversation. We never refused him to come to us if he was not satisfied he could have always come to the shop to resolve the situation. The reviews and what customers say about you have a lot to do with everything it has to do with your credibility and it shows that you are an unreliable person.

The Owner of [redacted] refused to ever come to our shop. We told him that we don’t do work that far from our location and if he wanted to do business with us he had to bring the vehicle himself but he insisted on sending it in a tow truck and not come personally. Not one time that we...

were agreeing on the job did I ever speak to the real owner this is all with [redacted]. We had to do everything over the phone and through text. When he chose the paint he texted us the paint code and the picture of the paint and we specifically told him that the color he chose which was a dark grey was going to look almost black because we are doing Line-x which is a special protective coating paint not regular paint and Line-x is a no Warranty product once it’s on it’s on for life and he said he knew what was Line-x and how the texture and product was made of and he said ok. When we finished the job we put the j eep back together th ere was no missing bolts around the door panel like he said. We asked if he was coming to pick up the jeep and he said no that he was going to once again send a tow truck. We told him we usually have the customer come to the shop see the work and pay before they take the vehicle and if there is anything that they think they want us to fix we do it right there for them, which I can say till this day that has never happened with us. But he refused and wanted to pay with credit card when he gave us the credit card it declined twice. We started getting a little suspicious with him so when I googled his business he had very bad reviews from many of his customers in [redacted] and 6 complaints in Revdex.com. We then asked him to fill out a credit card authorization form because it was over the phone and that he is authorizing us to charge his credit card and a copy of his ID which as a business owner I think those are the necessary documents to ask for. We told him when we use Square which is our credit card company they charge us a percentage to use a credit card over the phone which we specifically told him and he said ok. When he contacted us about the problem I told him that we specifically told him from the beginning the color was going to be darker because of the Line-X. This is why I wanted him or the actual owner to come to the shop and not only communicate through phone and text, but he always refused. We are not a mobile business which he knew this is why we told him we cannot go to another location to fix the Line-X he needed to come to us. I know that with all of this going on not one time did we ever speak to the actual owner which I always found very weird because I know if we did we would have come to an agreement if he wasn’t satisfied with the job and he would have come to the shop. I had done many jeeps and trucks in my Shop with many businesses and not one has ever complaint against me you could find ou r work in [redacted] and [redacted] and we are also credited with the Revdex.com and we never had anyone talk about us like this man.