Initial Business Response /* (1000, 5, 2016/06/16) */
Edmonton Skydive has been very accommodating to [redacted]'s requests and has provided very good customer service, even offering options outside of normal company policies. When he had E-Mailed his concern that he had called shortly after making...
the booking advising that he forgot he had previous commitments for that date and time. We informed him that despite calling to change the booking within the 72hr period, that we would still allow him to reschedule without forfeiting his deposit. We replied back to him within 24 hours of his request, offering this compromise that is typically outside of company policies.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/06/16) */
Edmonton Skydive has been very accommodating to [redacted]'s requests and has provided very good customer service, even offering options outside of normal company policies. When he had E-Mailed his concern that he had called shortly after making...
the booking advising that he forgot he had previous commitments for that date and time. We informed him that despite calling to change the booking within the 72hr period, that we would still allow him to reschedule without forfeiting his deposit. We replied back to him within 24 hours of his request, offering this compromise that is typically outside of company policies.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)