Edo Performance Tuning Reviews (2)
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Edo Performance Tuning Rating
Address: 11922 Western Ave, Garden Grove, California, United States, 90680
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Hello [redacted], Per our conversation, we offered the customer to have the car brought back to our shop and for us to check on it.We conveyed to the customer that if it is our issue, we will take care of the repair under warranty. Customer refused and insisted on to bringing the car to a...
different shop and wanted us to pay for the service. The car was in the period of break-in which means that the engine has not been driven for more than 1500 miles at that time. His father also made verbal threat to our staff which made us feel threatened. The way we look at this we had offered a solution for the customer but the customer declined to accept it. This engine has failed once previously. The first failure was due to engine valves failure and fuel injectors were leaking causing misfire. The fuel injectors were not even purchased from us not was it installed by us. Yet, out of courtesy we took care of the first engine failure under warranty. Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I will not return to their shop because they have already had many attempts and keep messing the car up. And no threats were made to EDO performance, he just does not understand what the phrase "you have no leg to stand on means". My car has been in and out of that shop over 4 times in 6 months, and every time a new problem arises. They refuse to accept the blame that they cannot build an engine properly, as my car sits now it is still in the break in period with a motor that has to be rebuilt again due to the improperly built motor from this shop that had multiple chances and time. I have multiple professional sources that are saying that the build was done wrong. As I see it, I have EDO 15,000 dollars and all I got was a piece of scrap. The only agreement that EDO wants is one that works for them, and not benificial to both parties.]
Regards,
[redacted]